Booking.com B.V Reviews

2.9 Rating 273 Reviews
48 %
of reviewers recommend Booking.com B.V
Visit Website

Phone:

ph:+1-800-934-6489

Email:

customer.service@booking.com

Write Your review

Tell us how Booking.com B.V made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
With every passing day, this company and its customer service is just alarmingly becoming shoddy! No one reality is willing to work here or help customers solve issues. Extremely high number of errors, untrained employees in service and awful response rates. Even the app is getting terrible now. Guess this is what happens when a company tries to grow too fast replacing the “customer “ from the heart of its business with “profits”. Try avoiding using them if you love peace of mind over frustration. Choose airbnb, hotels.com or the like but I strongly advise against them! Now the call is yours!
Helpful Report
Posted 3 months ago
Absolute scam ! Booked for one night accomodation in Portugal and no details provided te hotel Etc . Unable to contact etc
Helpful Report
Posted 5 months ago
dont use Booking.com,scammer
Helpful Report
Posted 5 months ago
Stay away. The worst customer service.
Helpful Report
Posted 5 months ago
I have booked the apartment through this website. I made International transfer, however no confirmation letter, no Pin code. Called and emailed about the situation, no luck. No feedback contact about the issue. No help and very poor service. No one helps me to understand my reservation is valid or I lost the money. Seems this website helps scammer to rob money.
Helpful Report
Posted 6 months ago
The worst! Tried to charge my CC to times! Sent a message stating " your all booked " then asks for CC information again! Called hotel directly and room reservation was easy and cheaper than using the site. Do Not Use!
Helpful Report
Posted 7 months ago
Word of caution if you are thinking of using the Booking.com taxi service between airport and accommodation, especially if outside normal working hours. I had a confirmed booking to Porto airport at 5am. Driver and car never arrived. Telephone contact number an answer machine only in the Portuguese language. Not easy to find an alternative taxi that time in the morning. Only just avoided missing the flight. Contacted customer service when arrived home - distinct lack of genuine concern and appreciation of potential consequence of missed flight. I paid through the nose for alternative taxi but it’s not about the money. It’s about reliability and trust. No thanks, I don’t want 10% discount on my next booking because there won’t be another booking, neither taxi, hotel nor any other service that you offer.
Helpful Report
Posted 7 months ago
Je suis vraiment déçue j’ai loué et payé un véhicule via l’application booking.com Que j’ai payé 400$ rendu à miami chez boutique rent a car l’agent refuse de me donner la voiture et me propose une à 1300$ je refuse il ne veut pas me rembourser et booking refuse aussi de me rembourser .. j’ai du louer un autre véhicule à 1000$ vraiment de l’arnaque ces sites et ces agences de voitures .. vraiment fâché révoltant .. vous aurez la publicité que vous méritez .. pure arnaque et ça sera ma dernière commande sur ce site ..
Helpful Report
Posted 7 months ago
My story began on September 13, 2023. Made flight reservations through Booking flying from IAH-Houston to Rome. Confirmation 40-30092****9. **A second outbreak of COVID was announced in Rome. As a result, we had to cancel our reservations. WHAT HAPPENED TO HAVING TO WORK WITH COVID related situations/cancellations/re-scheduling??? BOOKING IS DEFINITELY NOT ABIDING BY THE MANDATED GUIDELINES!! Fast forward to today, July 26, 2023: STILL NOTHING HAVE NOT BEEN REFUNDED. DOES IT REALLY TAKE 10 MONTHS FOR BOOKING PERSONNEL AND "THE TEAM" TO GET THIS RESOLVED?? In fact, we were told we would only get a refund of $1050 instead of the over $2700 we initially purchased the tickets! We have been attempting to place the (fiction) $1000+ "credit" to new flights. We are too tired and frustrated to continue to keep trying to deal with BOOKING. SINCE SEPT. 2023, TO DATE JULY 2023, WE HAVE SPOKEN TO SEVERAL DIFFERENT PEOPLE AND EACH PERSON OFFERS ONE EXCUSE OR ANOTHER ON WHY THE SITUATION CAN NOT BE SETTLED. WE HAVE BEEN AND FOLLOWED SEVERAL DIFFERENT INSTRUCTION FROM THE SEVERAL DIFFERENT PEOPLE FROM BOOKING, AND STILL NOTHING HAS BEEN ACCOMPLISHED. JUST THIS MORNING I HAVE SPOKEN WITH GEORGE, GINA AND ADITYA AND EACH GAVE DIFFERENT INSTRUCTIONS, WHICH I FOLLOWED AND STILL GOT NOTHING ACCOMPLISHED. THE PERSONNEL ARE SIMPLY A REFLECTION OF THE CROOKED AND UNETHICAL "MANAGEMENT TEAM" FROM THE NETHERLANDS AND (WORST YET) IN THE U.S. I sent a complaint to BBB in U.S., which was returned stating that BOOKING in the U.S. filed bankruptcy and no longer exists in the U.S. Today, Friday, July 28, 2003, we discovered that BOOKING took the charges from my credit and purchased the tickets through a Swedish! Now, I know why the GOTOGATE will not reimburse us even we purchased insurance through them. Additionally, now we know why at times BOOKING reps. say they have no record. Now we know why BOOKING refers us to GOTOGATE and the airlines; and, why GOTOGATE and the airlines refers us to BOOKING. All we want is to be reimbursed for the original investment with BOOKING. BOOKING.COM CORPORATE OFFICE-NETHERLANDS HERENGRACHT 597 1017 CE AMSTERDAM, NETHERLANDS
Helpful Report
Posted 7 months ago
THIS COMPANY IS REAL SCAMMER. BECAREFULL ABOUT YOUR CARD INFORMATION. THEY ROB YOU IN THE DAY LIGHT. YOU JUST CAN DO NOTHING. IT NEEDS A GLOBAL EFFORT TO STOP THEM. THEY ARE MODERN PIRATES. PEOPLE ALL OVER THE WORLD HAVE TO SUE THESE SCAMMERS.
Helpful Report
Posted 8 months ago
DO NOT USE BOOKING.COM!! If you have any issues with the hotel you will never get your money back! Probably the worst customer service I have ever experienced! I booked a room for 3 nights and even thought it says you can pay at the hotel, there was no way to reserve without adding your payment method. When I got to the hotel and checked in, the room was unacceptable. There were ROACHES in the bathroom and the tub was leaking. I went down and the very nice manager understood my concerns and agreed to cancel my reservation. But since I booked through a 3rd party, the cancellation would need to go through them. I called and explained the roach situation only to be told that my confirmation email clearly stated that the payment was collected through another company and there was nothing that booking.com would do to help. I pointed out that since the email with this very important information is sent AFTER they take your money it feels like a scam. I have tried to get my money back every way possible but because of this site structures it’s payment collection it is impossible to get this resolved. Their customer service was horrible and honestly it all feels like it’s designed this way. Extremely shady business bordering on theft. WORST COMPANY EVER!!!
Helpful Report
Posted 8 months ago
Ok… made my reservation and had a can cancel 3 days before. I cancelled a week before on their email about upcoming trip… Got charged anyway… can’t get ahold of anyone- hotel and all just flip you back and forth and I cannot get anybody to help. I cancelled because my husband had surgery but these gigantic turds are obviously just gonna make it impossible for me to get my refund!!!! 😡🤬😤 I WILL NEVER USE THEM AGAIN AND WILL ADVISE ANYONE ELSE TOO— EVEN IF U DO THE RIGHT THING YOULL STILL GET RIPPED if you have a change in plans. VERY DISTURBED ABOUT THE INJUSTICE!!! R.W.
Helpful Report
Posted 11 months ago
I am in El Paso working i booked a airbnb through booking. Com they showed me a nice room in El Paso only to find out after i paid them that the room was in Mexico i ask them to cancel the room but didn't get refunded my money i talk a worker that told me they were a manager which was a lie that i would be refunded my money in 7 to 10 days only for that not to happen i am on the phone with them as i am making this review i am being told that i am waiting on a manager now i am about to find out how i can start a class action lawsuit i will be getting in contact with some good lawyers in my area once i get it all together i will be posting it on all media sites for all those that have been screwed over by this scam of a company
Helpful Report
Posted 11 months ago
I got a notice that my flight reservations had been confirmed. Then NO further contact!! I need to know what my flight codes are!!! I cannot get in contact with ANYONE! I believe this company is a SCAM!.. and I have NO FLIGHT TO MY FRIENDS FUNERAL!!
Booking.com B.V 1 star review on 18th March 2023
Helpful Report
Posted 1 year ago
Cannot contact booking. Com
Helpful Report
Posted 1 year ago
Thousands of dollars of fraudulent charges from booking.com and there are zero ways to contact a live person. Even after contacting them through their portal and responding to their automated reply, they refused to call me or help in any way to figure out how this happened twice with their company and how to stop it. Irresponsible isn't even the word...
Helpful Report
Posted 1 year ago
They're THEIVES They take your money , do nothing and never refund Never book anything using this bs
Helpful Report
Posted 1 year ago
I got a mail with 10% reduction valid on next booking before 25th of August. Seems you have to book latest 24th of August 11.59 pm. So on 25th I was to late. On purpose they use this valid till language rool to mislead their customers. Not fair at all
Helpful Report
Posted 1 year ago
Who overcharged me and then when I tried to get to customer service, you do not exist.
Helpful Report
Posted 1 year ago
DON'T USE BOOKING.COM. Scammers. Booked over a week ago, got to the hotel at 11pm with my kids in the middle of the night far far away from home and the hotel had no reservations from booking.com for me. The worst part, they were fully booked. Had to find a 1 star hotel to sleep in. I could hardly sleep, their customer service was terrible 🙄, he told me the EUROPEAN regulations prevents him from helping me further.
Helpful Report
Posted 1 year ago
Booking.com B.V is rated 2.9 based on 273 reviews