Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.78

2.8 Rating 76 Reviews

43 %

of reviewers recommend Boux Avenue

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2.8

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boux Avenue are refusing a refund after several emails. The item was returned because it was too small. Not worn or tried on (as I also ordered a bigger size) They were returned to me with a tiny mark saying they were unfit for resale. I have read other reviews where there is a suspicion of them marking items to refuse refunds. I truly believe this may be the case. The item was opened, looked at and packaged back up. DISGRACEFUL !! HIGHLY RECOMMEND THINKING TWICE ABOUT ORDERING FROM THIS COMPANY!!”

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Posted 3 years ago

“Placed an order 5 days ago for next day delivery.....paid 4.95 for next day delivery....items never arrived....called customer services only to be told items were out of stock! So when we're they planning on emailing me to advise me of the update??? Still advertising on their website for next day delivery....knowing customers won't be receiving the items fir next day due to courier strikes...and busy periods! DO NOT ADVERTISE ITEMS ON YOUR WEBSITE IF THEY ARE OUT OF STOCK!!!”

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Posted 1 year ago

“ordered some items for my wife's birthday that were said to be dispatched but never were! ordered 11 days prior to her birthday so plenty of time, i never received items so my wife was quite disappointed and i was in the bad books. contacted Boux several times and issue never got sorted and was just given a refund. a waste of time, I'll never place an order with Boux again.”

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Posted 1 year ago

“whyat a tragic company, 2.5 weeks sin ce my order, nothing has arrived. told some of my items are out of stock, no refund. emailed to complain, no reply, now stuck on the phone on hold for over half an hour! sad scam company.”

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Posted 1 year ago

“Boux Avenue sent my order and informed me that certain products were out of stock. I had to place another order quickly as they were for my wife's birthday at the end of the week. Evri emailed to say that the orders were out for delivery and on 3 occasions lied about trying to deliver (I double checked our CCTV to make sure we didn't miss them). They then twice said that the order was too big and required a specialist courier (for size 6 underwear??). I contacted Boux Avenue who said that Evri were sending the orders back and asked if I would like them re-delivered. 3 hours later I replied and told them yes if they use an alternative courier or deliver to a parcelshop for me to collect. 2 days later I received an email advising me of a refund (this is now 3 weeks after the original order was placed. Customer Services told me it was too late to send them back out now and I would have to re-order everything again then closed the webchat on me. I've been back to the website and none of the products are now listed. I don't know if it was a joke but she offered me £10 worth of points if I signed up for a VIP account. As if I would shop there again! Going to have to work hard to find something else for my wife's birthday present now, especially as it's now 2 weeks late! Please pass on my thanks to your colleagues and line manager for ruining my wife's birthday.”

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Posted 1 year ago

“Received items that didn't appear as they did online. Returned them, 2 items not even tried on & received a partial refund. Upon emailing them multiple times my question was answered with a very rude response that I had returned an item damaged and as a consequence they were returning the entire order back? When i received the order back not a single item was marked or damaged? I sent photos to confirm their mistake & was told I was now out of the returns period? Disgraceful service all round.”

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Posted 1 year ago

“I have been waiting since 14th NOVEMBER for the return of payment of a voucher. Have just received my December bank statement and after several promises the money is still not returned. I refer to ref BX06346060. If I don’t get my money back before this weekend you will find me standing outside your shop in Birmingham.”

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Posted 2 years ago

“What happened to this company? They used to sell good quality, nicely designed bras and a few years ago something changed and they became another company selling trashy-looking cheaply made underwear.”

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Posted 2 years ago

“Disgusting, just read about someone who had a similar experience. Sent back the pjs which didn’t fit in perfect condition and being accused of marking them and told they are unsellable. Claimed to attach a photo to support their decision. No I photo attached and no response. Disgusting treatment and I will fight this decision as an honest person I have never in my life been treated so badly by a company and especially in lockdown. Ashamed of audacity and lies.”

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Posted 3 years ago

“Bloody RIP off. Boux avenue? More like boux aven-poo. Bra'vo you have lost a loyal customer. You should be ashamed of yourselves dont get your knickers in a twist.”

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Posted 3 years ago

Boux Avenue is rated 2.8 based on 76 reviews