Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.26

1.3 Rating 131 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

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Metrics

1.3

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was about to order from this page but after reading some reviews I’ll pass”

Helpful Report

Posted 4 years ago

“**0 Star Review** I ordered the 3 tier Disney Christmas table top tree. It was $200 plus shipping and it is literally dollar store quality. The painting is so sloppily done, it's bleeding into other areas, not cleanly done. The faces are ridiculous on the characters. No one could have painted this and expected anyone to react positively to it. I swear they must have done it as a joke. Jasmine and Aladdin are painted to look like monkeys or something, I've never seen human faces painted that way. It's just ridiculous. I have seen nothing but horrible reviews for this company but I wanted the tree so I figured I'd *try* them. Never again! Now I have to see how or IF I can get my money back.”

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Posted 3 years ago

“I ordered the Nightmare Before Christmas snow globe. It arrived on time and we were amazed at the detail. Very beautiful. However, as soon as the 365 day warranty period was up everything started going wrong. The music wouldn’t play. The bats won’t fly around and it has grown some kind of skin creature inside the globe. Bradford will not do anything about it and this globe was almost $200. What a giant waste of money. This “collectable” is now worthless. Thanks for nothing. I will never order your garbage again and I will advise everyone I know not to either. This is a manufacturer defect and despite the 365 day warranty should be covered. Snow globes don’t grow creatures inside.”

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Posted 3 years ago

“this whole place is a con i feel bad that google allows them to advertise and function at all. the people that run this place are con artists”

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Posted 1 year ago

“Gift bought from my mother shortly before she passed away, less than 2 years after I received her gift the bracelet is tarnished and the silver has worn off. I contacted customer service and received a big standard reply saying that the 120 days had passed. To think that a huge has a shelf life if less than 6 months is shocking. Would never consider purchasing anything from this company.”

Helpful Report

Posted 1 year ago

“I ordered a very expensive birthday gift for my disabled daughter who lives in a different state, and paid for express shipping for the gift to arrive on her birthday. I very clearly put the shipping information as my daughters name and her address in Virginia. Just a couple of minutes after I placed the order, I received a confirmation email saying it was being shipped to me in Tennessee, so I reached out IMMEDIATELY (roughly 2-3 minutes after receiving the email) to let them know they made a mistake on the shipping address, and I once again gave them the correct shipping address in VA. I received an email today (2 days after placing order) saying it was shipped to the wrong address and to return it to them when I receive it and they will then credit my card so I can re-order again for it to be resolved in roughly 30 days. I called today and spoke with a supervisor (Jodi) who said there is nothing they can do. She didn’t even apologize for what happened, even after acknowledging they made a mistake by shipping it to the wrong address. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I DO NOT RECOMMEND THAT ANYONE ELSE DOES EITHER. I trusted you with a very special birthday occasion for my disabled daughter and you ruined it. You didn’t even TRY to fix YOUR mistake. Shame on you Bradford Exchange!”

Helpful Report

Posted 3 years ago

“What a terrible experience in dealing with The Bradford Exchange as a first-time customer. In December, I ordered seven items, which included "free delivery" because of the amount of purchase. However, The Bradford Exchange submitted these items one at a time to my credit card, which voided the "free delivery" charges and instead added delivery fees for all items to be delivered as separate orders. Because of the way that The Bradford Exchange submitted the charges to my credit card, my bank flagged the charges as potential feaud as a measure of card-holder protection. I went round-and-round over a five-day period with The Bradford Exchange to rectify, to no avail. This resulted in my learning that delivery of the items would be delayed until after the holidays. Naturally, I cancelled all but one item in the order, as all others were for holiday gifts. The one item ordered remaining was charged to my account. Sixteen days following, The Bradford Exchange notified me that the item would not be delivered for another 60 days. I called to follow-up on the status of the delivery, which felt like a painful extraction of trying to get an answer. Finally, on day 57 into the wait for delivery, still going round-and-round with The Bradford Exchange's Customer Service Department, I learned that the item is nit even in stock and no date for delivery was in sight. I asked that the purchase be cancelled and that I be refunded, which was another painful and confusing dialogue with Customer Service. To date, I have not been refunded and am left to pursue the refund via legal recourse. It is important to note that, in the middle of this fiasco, I emailed The Bradford Exchange's Corporate Office for assistance, but as expected, I am still awaiting a response in the same vein as I was awaiting my order to be delivered. Never before with other companies from which I have purchased items have I experienced the mess and lack of customer service response that I encountered with The Bradford Exchange.”

Helpful Report

Posted 3 years ago

“Paid for 2 orders in full. Got another charge for $53.00 plus. For what??? Need to cancel my card since I never authorized that charge.”

Helpful Report

Posted 3 years ago

“Brandford is a big scam! I lost almost all my total savings to this scammers. I filed a petition against them but all effort was in vain. I shared this experience with everyone I knew. Luckily, she came through for me FILE YOUR COMPLAINT : "isabellajones70 @ gmail.com Telegram : @ isabellajones1 ". I was told to provide proofs of my transactions on the company website. I gave them all the documents I had, and they confirmed that I had legit claim to my money. In no time, they started working on my case, it took them about 8 working days to recover 80% of my funds. That's literally all the money I lost, I'm glad they made this happy ending for me.”

Helpful Report

Posted 3 years ago

“I ordered the Granddaughter I love you globe early Nov 2020 for my Granddaughters birthday on the 18th December. I have sent several chaser emails and included everything they asked for EG name address , DOB etc only to keep getting emails from Mark asking for the same info which they already had. Finally got through on the telephone today after a very long wait and was informed they are out of stock of the item and issues with parts and engraving etc and I would not get it by the 18th. This company advertises items that they know they do not have and cannot fulfil orders within a reasonable time frame. I gave subsequently cancelled my order and account with them. I would advise anyone NOT to order anything from this company.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM BRADFORD EXCHANGE THEY ARE UNETHICAL. I PLACED A ORDER BILLED IN TWO INSTALLMENTS .I WAS CHARGED BOTH INSTALLMENTS THE SAME DAY, 4 MINUTES LATER I WAS CHARGED FOR A WALLET I DIDN’T ORDER. I SPOKE TO A REPRESENTATIVE WITHIN 5 MINUTES AFTER RECEIVING TWO SEPARATE EMAILS AND WAS TOLD THE ORDER COULDN’T BE CANCELLED. I CALLED AGAIN. THE SECOND REPRESENTATIVE TOLD ME IT WAS A ONLINE ERROR AND SINCE A LIVE REPRESENTATIVE DIDN’T ISSUE THE ORDER THEY WERN’T RESPONSIBLE. THE ORIGINAL ORDER WAS FOR MY ELDERY SISTER IN CHICAGO. AS FOR THE WALLET I WOULD HAVE TO WAIT 7 DAYS UNTIL SHE RECEIVED IT, HAVE HER TAKE IT TO THE POST OFFICE DURING THIS PAND1EMIC AND I WOULD RECEIVE MY $77, 7-10 DAYS AFTER THEY RECEIVED THE WALLET. HE ALSO STATED WHEN I SPOKE TO THE FIRST REP SHE COULD HAVE CANCELLED THE ORDER. DO NOT TRUST THIS COMPANY WITH YOUR CREDIT CARD INFORMATION, THEY ISSUE UNAUTHORIZED ORDERS..”

Helpful Report

Posted 3 years ago

“I had ordered a music box for my granddaughter. It was advertised as being delivered in 2 days. After I went through the steps to order and give them my credit card info the shipping date changed to up to 4 weeks. I called after two week waiting and customer service told me the shipping date was as it said on my email. I explained everything above to her and told her that the new date didn’t show up until they had my credit card number. She said I could cancel, but as it was the gift was late by two weeks already. Long story short, package didn’t arrive until very last date and didn’t even come in a box. Very disappointed, will never order from them again.”

Helpful Report

Posted 4 years ago

“GOOF STILL CEO Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.”

Helpful Report

Posted 4 years ago

“Don’t trust this company... I keep getting letters from Brandford Exchange and products that I didn’t order at all. They keep sending me invoice to pay, I tried to contact the customer service line already 3 times and nothing, always ask for your contact number and that someone is going to contact you in the next 72 hours. Or do they mean 72 days???? Because been already 3 weeks after my first complain plus emails and no one call me back at all. I am not paying for something I didn’t order and is a lack of information specially when is to send back this items. No labels nothing. If is no resolution from them I will take this to court that’s for sure. I will wait 48 hours more and that’s me done taking this for a legal action.”

Helpful Report

Posted 4 years ago

“Vile thieving company!! I wish I had read these reviews before making purchases. Even after canceling my ‘membership’ they continued to take two further months of subscription payments. I can’t stress this enough, STAY AWAY FROM THIS HORROR OF A COMPANY!!!”

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Posted 5 months ago

“Avoid! If you order anything from them they will store your card details and they will charge you regularly for items you didn't order and you didn't receive. I am in the process of making a complaint to Traiding Standards against them as their customer service is useless and despite saying that they will delete all my personal details they have, they still trying to still money from my bank account and sending letters with new orders which I have never ordered or received.”

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Posted 7 months ago

“ordered a necklace with both names on the heart, its nothing like the picture in the ad. the names are so tiny I need a magnifying glass to see the names. What a waste of money.”

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Posted 11 months ago

“I have been trying to cancel a subscription plan as they are charging me 86 per item when it was supposed to be 43. I have filled out their online form and tried to call. You can’t email them so there is no proof that you have tried to contact them at all. Very frustrating.”

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Posted 11 months ago

“For all you silly people who buy products without reading reviews, then what do you expect.Do your research it only takes a few minutes yet everyone on here are moaning.Spend time RESEARCHING.ps i didnt buy anything because i read reviews ffs”

Helpful Report

Posted 1 year ago

“Purchased one item received and the later received items I never ordered or got. Now I have a company chasing me for money, they can't send me prove I ordered them or can't send me prove they even delivered them. Stay away”

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Posted 1 year ago

Bradford Exchange is rated 1.3 based on 131 reviews