“Это мошейники! Никогда не покупайте у них билеты! Отменяют ваши проплаченные билеты за день до вылета! И все что бы вы купили эти же билеты у них за 3 раза больше!!!”
“my son and his family missed the flight.. you sent us the e ticket with no airline... we cant contact you so the go back to hotel and book another flight... so dissppointed ! we loose too lot of money
can you do anything about it!”
“Title: A Disappointing Journey with BudgetAir
Rating: ★★☆☆☆
My recent experience with BudgetAir left me profoundly dissatisfied and frustrated. While I understand that issues can arise in the travel industry, the lack of effective customer service and the mishandling of my situation made it difficult to find any semblance of understanding.
Initially drawn to BudgetAir by their competitive prices and seemingly convenient booking process, I had high hopes for a smooth and enjoyable trip. Unfortunately, my optimism quickly dissipated when I encountered a significant problem with my reservation.
In my attempts to seek assistance, I reached out to BudgetAir's customer service. While I anticipated a language barrier due to outsourcing, I was disheartened by the difficulty in communicating effectively. The representatives struggled to understand my concerns, and their responses often felt scripted and impersonal. It was evident that they were ill-equipped to handle complex issues, leaving me feeling unheard and frustrated.
The most disheartening aspect of my experience was the prolonged timeline it took to resolve the problem. Over the course of two months, I found myself entangled in a web of bureaucratic processes and delayed responses. Each interaction with BudgetAir's customer service seemed to yield more confusion than clarity, further exacerbating my frustration.
While I acknowledge that resolving such issues can be challenging, BudgetAir's lack of timely and effective communication only served to compound the difficulties I faced. It felt as though my concerns were met with indifference, and I struggled to navigate the convoluted channels of support offered by the company.
In the end, the financial loss I incurred and the mental toll taken during this ordeal were significant. I had hoped for a more understanding and empathetic approach from BudgetAir, considering the impact their mishandling had on my travel plans and overall experience.
I implore BudgetAir to invest in improving their customer service infrastructure, including better training for their representatives and more streamlined processes for issue resolution. A clearer line of communication and a genuine commitment to assisting customers would go a long way in restoring faith in their brand.
In conclusion, my journey with BudgetAir was marked by disappointment and a lack of understanding. While I can comprehend the challenges inherent in the travel industry, the company's ineffective customer service and prolonged resolution process left me feeling dissatisfied and disheartened. I hope that BudgetAir takes the necessary steps to rectify these issues and prioritize customer satisfaction in the future.”
“DO NOT USE BUDGETAIR
BudgetAir.com changed my ticket 3 times.
I just find out when BudgetAir changed my ticket which I did not agree to, in the new ticket my connection flight is through two different airports in New York. There is no way for me to move from La Guardia airport to JFK to catch my flight in traffic in 1.30 min. I am losing my hotel reservation and another flight reservation in Bangkok, plus one month off work and...
When I bought my ticket, I had 25 kg suitcase allowance, they changed it to just a carry on.
They want to charge me another $70 to cancel my flight.
They have no phone number. Furthermore, they are bully and put you in situation which you cannot do anything but agree to them. Not only that, but they should not be allowed to work in north America.”
“I made a reservation for my family for TWO-WAY tickets, and they confirmed the RETURN ticket but REFUNDED my onward ticket. How do they expect us to travel back from our destination without us even flying there? NEVER BOOK AGAIN ON THIS SITE.”
“I book the flight depart from BudgeAir.com. Their system ask me to finished the payment which I did. Later, It shown problem of booking, and ask me to re-enter the depart schedule, I noticed the time for departure have one hour difference. I accept the time schedule. However, when I received the etickets. It automatically change the return date which the system didn't ask me to make chage. I believe that is their system design problem or they did it on purpose to charge more fees. Therefore, I told the customer service that I couln't accept the schedule. Theytold me I have to pay extra fees for changing or cancel the schefule. But I want to cancel the booking (because they charge very high on changing fees) and I refuse to pay the fees , but they are not response my case. This company is scammer which use lowest price at Google flight search, and charging customer additional fees for changing and canceling schedule. Be aware.”
“My wife and I bought one-way tickets from Chicago to Chiangmai, Thailand on 9.5.22 for $580 per child (5 & 7) and $724 per adult - e-tickets # 1807833268206 and Booking Number KBUSW-0822282 for a total of $2,608.60 USD + $10 USD servicing fee. On November 7th, we were notified that our November 19th international flight to Thailand was cancelled and no alternate flight arrangements were made. We received no phone call, and we have yet to be reimbursed for the expense. I called Korean Airlines, and they said that those flights were no longer available; however, they have a policy that would allow for alternate travel to be booked free of charge with Korean Airlines +/- 7 days of the original scheduled departure; however, since Budgetair.com filed a reimbursement on 11.10.22 without authorization from us or contacting us, we have effectively waived our right to reschedule our flight at the original cost of our airline purchase on 9.5.22. If you’re reading this review, it’s likely to late to warn you, and you have likely also fallen prey to this fraudulent scam. Budget air should be avoided at all cost. We had to rebook our travel, and it cost us $10,000 to book travel to Thailand on 11.12.22. We are absolutely disgusted.”
“Don't fall for these guys. They are an absolute scam. You won't be saving the $5 extra they are offering. If anything goes slightly wrong with the flight, your money is forever gone.
Customer service is an absolute nightmare. They are crooks and lie to you. They refused to cancel my flight after a scheduled change from the airline, even after the airline insisted that the ticket is refundable.”
“ZERO STAR! DO NOT TRUST BUDGET AIR, NOT RELIABLE!
Booked a ticket through BUDGET AIR 4 days ago, and received an email confirmation saying I'll receive my e-ticket in 24 hours. Didn't get my e-ticket, so-called Air India, and talked to supervisor- gave reference #, they said the ticket wasn't booked by BUDGET AIR & verified with my credit card company: transaction went thru.
Contacted BUDGET AIR via chat (as they DON'T EVEN HAVE CUSTOMER SERVICE PHONE #) per rep PRIYANKA: 1st LIE: your card dint go thru, after letting her know I verified with my credit card company, the transaction was approved, 2nd LIE: booking request canceled by an airline- per email I received from budget air. 3rd reason: Booking request on our website failed. During the booking process, the airline provided us with incorrect seat availability for the price you selected- per email I received from budget air.
The phone # they sent me # *******777 is Vayama.com (per google search: Travix closed Vayama brand that operated in the Americas effective September 22,2020). Even after calling 100 times, you won't be able to reach customer service.
DO NOT BUY THE TICKET THRU BUDGET AIR, UNLESS YOU WANT TO WASTE YOUR TIME!
BUDGET AIR (parent company TRAVIX) is NOT LEGIT/FRAUDSTER/SHILLY-SHALLY.”
“I was flying to Vienna from Los Angeles via Toronto and I only made it to Toronto. Stuck at the airport. Apparently my reserved flight was cancelled. Budget air just removed the second leg of the flight from their online portal without ever notifying me.
No customer service.
Useless chat bot.
I’ll be late to my own wedding.”
