www.buycarparts.co.uk Reviews

1.3 Rating 90 Reviews
3 %
of reviewers recommend www.buycarparts.co.uk

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www.buycarparts.co.uk 1 star review on 10th December 2022
Anonymous
www.buycarparts.co.uk 1 star review on 12th September 2022
Luke
www.buycarparts.co.uk 5 star review on 15th January 2022
Anonymous
www.buycarparts.co.uk 5 star review on 15th January 2022
Anonymous
www.buycarparts.co.uk 5 star review on 15th January 2022
Anonymous
www.buycarparts.co.uk 1 star review on 12th July 2021
Hamza Awan
www.buycarparts.co.uk 1 star review on 30th May 2020
Florin
3
Anonymous
Anonymous  // 01/01/2019
DO NOT USE EVER. A SUBSIDIARY OF AUTODOC . HAS TO BE THE WORST EVER PARTS COMPANY IN THE WORLD! ORDERED AN AC COMPRESSOR IN SEPTEMBER LAST YEAR AT £400+ THAT DIDN'T WORK STRAIGHT OUT OF THE BOX. THEY EVEN ARGUED WITH AN AC SPECIALIST WHO INSTALLED THE COMPRESSOR TO THE LETTER AND STILL IT DIDN'T WORK i THE HAD 17, YES 17 OPERATIVES TRY TO SORT THE PROBLEM WITHOUT A RESULT. TODAY 25/03/20 I RECEIVE AN EMAIL ADVISING ME THAT MY WARRANTY CLAIM WAS NOT UPHELD AND THAT i'M STILL AWAITING THE PART TO BE RETURNED. DO NOT USE AS THEY ARE A BUNCHE OF LYING CONNIVING CHEATING SCUMBAGS OF THE TALLEST ORDER, WAS THERE A NEGATIVE STAR RATING ABOVE THEN THIS COMPANY WOULD GET IT! AGAIN I IMPLORE YOU NOT TO USE!
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Posted 4 years ago
Says will be shipped out 1-2days. Been a week and the courier hasn’t even received product for delivery
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Posted 10 months ago
I entered my reg on the website to identify the appropriate part for my car. I was presented with the options, I purchased the part. When I tried to fit the part it did not fit my car. I contacted the company, they did not accept any liability for their part finder filter presenting the incorrect part and will not refund or replace the item. What a short sighted view on customer service. I will never order from here again.
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Posted 1 year ago
We ordered 2 items for our Mercedes as the car had failed the MOT. After a week we contacted them to see where the parts were as the retest date was in 3 days and they said they would arrive in 2 days. They didn't so we recalled and they couldn't even give us a date or track the parcel just said it was 'in transit'. By which time we had missed the retest date. Rubbish service and rubbish customer care do not use this company
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Posted 1 year ago
Misleading and untrustworthy service I put my car registration to search for break parts. It offered me parts i bought them. These parts were left on my corner shop and not notification was given to me. i randomly walked in at a parcel drop off point and they surprised me that parts were at that shop! I opened the parts 5 days latter and i felt suspicious. I contacted Buycarparts via phone and they admitted via email that these parts are NOT COMPETABLE !! ( i have email to prove this) Why would you ask me for registration and send me wrong parts!. Now buycarparts dont even want to take parts back that they mis sold to me! now i am 110 pounds down with this SCAM company
www.buycarparts.co.uk 1 star review on 12th July 2021
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Posted 2 years ago
Shameless. They offer an 80% refund on damaged goods, then, when you refuse to accept, they refuse to refund anything. BEWARE.
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Posted 2 years ago
DO NOT USE. IT IS A SCAM FOR A UK COMPANY. Cheap and cheerful parts. Buy expensive delivery cost and 10 days to arrive. Made to look like a UK operation. Fronted in BERLIN, and run by who know whom?
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Posted 2 years ago
Rubbish company, sells euro (LHD) car parts into the UK, so a lot of parts incompatible with UK cats. Passenger side mirror i purchases turns out to be euro drivers mirror so viewing angles all wrong. The part had to be fitted in order to find this out. There response is i should of read the item description and also added my VIN number. Just re checked web site and the description does not anywhere say LHD only , or not suitable for UK (rhd) cars. Also no option to add the vin number. They will now not accept return, w en though it is them at fault by supplying me with wrong part. Rip off merchants from afar hiding behing a UK web site. Do not use them,
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Posted 3 years ago
Utter scam. Not uk company, turns out not even a German company. Owned by Russians and uses funds to sponsor far right action across Europe, most notably in Sweden.
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Posted 3 years ago
NOT a UK company. I ordered only to find out the part was coming from Germany. Needed fairly urgently. Emailed customer service and they've yet to reply. NO GOOD IF YOU ARE IN THE UK AND WANT A PART QUICKLY. They haven't replied to an email yet either. V annoyed.
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Posted 3 years ago
I ordered car parts from the buyparts.co.uk website on 26/04/2020 and 28/04/2020 (list products bought online) My original order was: 2x J3303044 Nipparts Brake Discs-received JQ1012910 Brake Pad Set, disc brake- received incorrect and incomplete STARK set FA-397S Air Filter – received W 67/1 Oil Filter-received 151528 Engine Oil -received 2x J4913003 Track Control Arm- received one incorrect STARK track control arm and one correct Nipparts track control arm 2x Blue print ADM58078 Stabiliser Mounting 2x Blue print ADM58033 Stabiliser Mounting 2x Blue print ADM58719 Tie Rod End-received incorrect STARK tie rod end 2x Nipparts J4963005 Rod / Strut Stabiliser – received incorrect STARK Rod/Strut stabiliser 2x Nipparts J4893006 Rod/Strut Stabiliser - received I was under the impression that this was UK based but found out it is in Germany and that my order was being sent from Germany not as I expected. I received an email confirmation that my parcel could not be delivered (on 07/05/2020) due to address information so I had to contact the parcel centre to organise my own delivery. When I received my order, I was disappointed. Firstly, with a clear fragile sign on the box you would think care would be taken with the parcel, but it arrived damaged and partially opened. Upon checking through the box, I noticed half of my order was incorrect and I had been sent cheaper alternatives than I paid for against my will. This is misleading and deliberately cheating customers. I emailed the company straight away and explained what happened and that I wanted to receive my order and the items I had paid for not cheaper alternatives. This was without notification and secondly my original desired items were in stock as shown on buycarparts.co.uk so they had no reason to send different brands and alternatives. Item replaced with an alternative could be a mistake but more than does not seem right or honest. They had stolen this from me. The delay in replying caused more frustration as I needed the correct items, I had ordered to fit to my car for eg break pads which are an important part of the function of a car and needed to be changed soon! I would have had these in good time if there was good communication. Finally, 21/05/2020 I received an email to from buycarparts.co.uk stating I should list the items I claimed were not the ones I ordered and what I wanted to return. I replied with all the information. They replied and disregarded most of what I had told them (the list of items missing, not received and the alternatives they sent that I did not and could not use).To make matters worse, my break pads in my car came out whilst I was driving and witnessed by a driver I almost hit. Luckily, I was not driving more than 30 mph or could have been a different matter. If I had received the parts I ordered without delaying, this could have been avoided . During my communication or lack there of, I had been transferred to different departments twice causing more delay and going round in circles. On the 25/05/20 I received an email from buycarparts.co.uk , to offer me a return label to send back the parts I did not order to receive a refund. The compensation they offer 2% discount on my next order , which does not cover this whole inconvenience and stress caused by their negligence.I have lost faith in my order being resolved due to the delays. I am also a key worker and during this time the most I need my car especially to go to work to look after vulnerable people during this difficult times. I was forced to use the cheaper low quality parts and products which again I did not agree about. This is why I already opened a complaint at ECC and PayPal Shame can not choose no stars!
www.buycarparts.co.uk 1 star review on 30th May 2020 www.buycarparts.co.uk 1 star review on 30th May 2020 www.buycarparts.co.uk 1 star review on 30th May 2020 www.buycarparts.co.uk 1 star review on 30th May 2020
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Posted 3 years ago
Whatever you do please do not buy from This company I ordered in good faith a set of tyres ,order no 31173628 so a genuine sale however they could not guarantee if the tyres would be here within a month as they were coming from Germany ( even though it is a co.uk website it’s based in Germany ,so I requested a cancellation but the sales person point blank refused to cancel the order and told me I had to have the tyres however I had already repurchased them .ive has Blatant lies from the sales team saying they had already been dispatched which I know they hadn’t i eventually had an email confirming my order was cancelled and a refund would be issued within 48 hours ,I waited a week and then rang today only to find out the order had been reactivated “by mistake” I’ve now apparently got to wait for the tyres to arrive then send them back at my own cost and then wait again for a refund , which by all account is a further 1-2 months to wait some customers never see a refund shocking service and blatant lies from this company I have emails to back up my comments
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Posted 3 years ago
Awfull company sent the wrong part even though there web page said it was the correct one. Then told me I'd have to pay return shipping which was more then the part cost even though its there error customer support was awfull and no help at all
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Posted 3 years ago
Be wary! Parts come from Germany and the website filter does not work for UK vehicle registration numbers meaning that all the parts shown as compatible are not, I only realised this after the incorrect parts were delivered... After extensive correspondence, the company will not admit an error with their system and will not pay for the return postage, which from the UK is £30! Terrible customer service. Be very careful and believe the negative reviews.
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Posted 4 years ago
CAUTION WHEN BUYING - GERMAN COMPANY OPERATING OUTSIDE THE UK SELLING EUROPEAN CAR PARTS, NOT DESIGNED FOR SOME UK CARS! I purchased two sets of car windscreen wiper blades from 'buycarparts.co.uk' only to find that when I recieved them they had been dispatched from Germany and that neither of them fitted my UK right-hand drive car as the wipers were only suitable for European left-hand drive cars! To add further insult to injury they have flat out refused to accept them back as a return on the grounds that they do not accept returns for items that have been fitted to a vehicle! But how am I supposed to know they would not be suitable for my car without first trying to fit them! Disgusting and borderline fraudulent company with T&C's designed to make it impossible to return unused goods - AVOID AT ALL COSTS YOU HAVE BEEN WARNED...
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Posted 4 years ago
Don't trust this website I have ordered 2 parts for my Mercedes and the price was cheaper than the UK but at the end, I have loss £21.65!!!!! Parts arrived after a long time and both were wrong parts. I have paid £8.45 for shipping waiting 11 days to arrive from Germany and £13.20 to return bloody parts back to Germany. When emailed to that people to inform for returning the wrong parts, they have asked me: * Car Brand * Car Model * The exact date of production, namely the month and year. * Fuel Type * Engine Power KW/HP * Vin-code of the car !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Luckily they forgot to ask me my grand dad's anties husband name!!!!! Today I have found a very good price and same day collection, safe and secure from a good car part supplier in Manchester. Never order again.
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Posted 4 years ago
www.buycarparts.co.uk is rated 1.3 based on 90 reviews