Catawiki Reviews

1.3 Rating 540 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 540 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how Catawiki made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
Catawiki is a FRAUD WEBSITE FROM NETHERLANDS violating consumer rights everywhere - AVOID!!! They sold me a broken watch with a broken crown (UK, London-based buyer, order 28454571). Sent them a video of the broken watch and asked for a full refund. Also left a negative review for the seller. Customer support ignores UK consumers rights like it doesn't exist, they refused to help and provide the refund, they even modified my review from negative to neutral "based on careful follow up with the buyer" !!!! What a fraud, all reviews are being modified by staff and not real! Have checked the seller also, appears to have sold more than 1000 watches on their platform with no company behind. I believe it could be stolen product and money laundering via Catawiki platform, with Catawiki and their executives knowingly (and illegally) supporting this. Have informed their CEO, CFO, Founder and plan to speak with their investors, because Catawiki is violating consumer rights in all markets they are live, and becoming a fraud/money laundering platform for stolen products. I also plan to take all legal action available in UK, Netherlands or anywhere else for that matter. How is this allowed in Europe?? Insane!
Helpful Report
Posted 1 year ago
this is a practical example of a corrupt site where the expert is very likely to take care of his business, otherwise he would have no problem accepting a similar object, indeed the same look at the photos, objects approved only by two only non-professional French sellers. purchased on eBay .com from vendors pongpanotgems, gemsporium, etc. for a few euros. and resold on catawiki.
Catawiki 1 star review on 24th May 2022 Catawiki 1 star review on 24th May 2022 Catawiki 1 star review on 24th May 2022
Helpful Report
Posted 1 year ago
Sellers beware. Catawiki is run by the auctioneers, some are good, others very poor & not fit to call themselves auctioneers. Disagree with their comment, you get banned and ALL OF YOUR MONEY HELD WITHOUT ANY RIGHT OF REPLY FOR AS LONG AS THEY SEE FIT. After 5 years and tens of thousands of euros in fees I was banned for asking an auctioneer why he had denied my listing but allowed 4/5 others the same. I've attempted to file a complaint but there is no recourse for wronged sellers. I am now going to seek legal action following my funds being held illegally for over 2 months. You've been warned! Sell elsewhere.
Helpful Report
Posted 3 years ago
corrupt sites run by corrupt experts, with high probability that they sell them articles, send new guidelines, but do not respect themselves or at least do not apply to everyone, maybe except for them. and for accomplices these are the clear evidence. guidelines sent in April by Naomi h. and Debora mazza in May read the date of the offers. in the photos, But there are others. opals etc. read the minimum weight in the guidelines and the minimum characteristics.
Catawiki 1 star review on 23rd May 2022 Catawiki 1 star review on 23rd May 2022 Catawiki 1 star review on 23rd May 2022
Helpful Report
Posted 1 year ago
I was a seller and they they didn't pay me. I would not trust this fraud and scam company at all!!! As an artist I have lost several pieces without compensation. Don’t buy and don’t sell via Catawiki anything!!!
Helpful Report
Posted 1 year ago
well organized platform and you buyers who think you are doing stupid unsuspecting deals.well organized platform and you buyers who think you are doing stupid unsuspecting deals. how is it possible a diamond 0.10 same color purity i3 valued at 1000 1100 euros and another 015 ct i3 that is not even worth 170 euros. but do you buyers know how much an i3 pink diamond costs? I'll tell you on eBay you find it at 50usd and maybe a little more you can find it i2 and i1. these experts are must truly organized incompetents. a sort of scam.
Catawiki 1 star review on 30th May 2022 Catawiki 1 star review on 30th May 2022 Catawiki 1 star review on 30th May 2022
Helpful Report
Posted 1 year ago
Catawiki experts have their friends, relatives and Top sellers whom their favor. They don't really accept new sellers and they give you no chance. I was trying to sell some genuine sheepskin rugs but they won't allow it, although there are tons of sellers who are selling the exact same thing. But your sheepskins are worth nothing and "they are readily available" while other can sell theirs and everything works fine for them. As a new seller you have no chance of selling your items. There are Top sellers who have 40 necklaces on auction in one week, while you can call yourself lucky if they approve one item on auction per month. You invest all your money in merchandise, merchandise you cannot sell because you are not in the expert's good graces. Lousy experts, lousy customer service, lousy website.
Helpful Report
Posted 3 years ago
STAY AWAY - 2 items never arrived and 1 was broken. No help from the support. Never had any issues off ebay or amazon.
Helpful Report
Posted 3 years ago
trying to sell is a nightmare you have no control over your items and if they buyer does not pay you are held to ransom for six weeks until they try to get your money and you are not allowed to sell your item to another party in this time ridiculous also woe betide anyone who dares to disagree with the auctioneer no customer service just telephone and all they do is pass on your complaint to the auctioneer you complained about and then they ignore your lots and leave them in limbo. if a buyer complains then your money is held ransom until the matter is resolved although they may be nothing wrong with the said item the list goes on sellers be aware before getting involved with this company
Helpful Report
Posted 6 years ago
Highly Strange that every item rejected by sotherbys auction house “ they recommended to sell your items through Catawiki “ ??????????????????????????????? BEWARE!! Below is sotherbys standard rejection email As such, we are unable to appraise your item or offer it for sale. If you are interested in selling your item, you may wish to consider Catawiki an online auction marketplace. Please note that this is a third-party platform and we are not responsible for the platform, the outcome of your sale or any associated costs. If the item is sold through Catawiki, Sotheby’s may receive a referral fee from Catawiki. HA HA HA !
Helpful Report
Posted 1 year ago
Unreliable and full of fake sellers, you pay your money for bids you win and find out the goods never existed. Catawiki hold your funds in a non Escrow account for over a month before you have a chance to recover it and only after much correspondence and the need to notify the Police of their actions. They offer to resolve queries in 2 working days and yet never do. They have a live chat that never works. Avoid these thieves at all cost. They are under investigation here in the Netherlands.
Helpful Report
Posted 1 year ago
Does Catawiki connive with scammers? It's up to you deciding... After having demonstrated with an official CISGEM expertise that lot 27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral is made of PLASTIC and TIN and not 18kt gold and coral, after countless emails with Catawiki assistance etc, finally Catawiki replies to me "Dear Mrs. Gilda, Thank you for sending back the lot to the seller, I remind you that the refund will be made by Catawiki after receiving confirmation that the lot has been returned to the seller in the same condition as it was received. It will be my concern to get in touch with you again as soon as there are updates. " Well, DHL tried the delivery of the package yesterday but... the Catawiki seller, LARAGM = Lara García Rodríguez Vintage Lara's Jewels SL Avenida Diagonal 304 AT3 08013 Barcelona DID NOT COLLECT the returning package ... and ...Catawiki does not return me the 460 euros spent for the fake jewel I ALSO WARN YOU that all lots of so-called "vintage jewelry" of this seller report the following statement "It has been verified using several tests, including an acid test, that this piece is made of 18 kt gold. 750 hallmark stamp". Which means.. the 18 kt stamp is not there .. but we have tested the vintage jewel and we assure you that it is gold .... Nevertheless Catawiki DOES NOTHING TO STOP IT. There are currently more than 100 lots on sale of completely fake "vintage jewelry", no reserve price, no 18 KT stamp and with identical repeated coral and turquoise stone drops in multiple lots, identical patterns in both coral and turquoise etc etc Just looking at the photos of LARAGM lots together, it is clear that this is a bad and coarse printed costume jewelry which, despite numerous appeals, Catawiki allows to be put up for sale as true vintage jewelry. A colossal deal for LARAGM! maybe for Catawiki too.. Catawiki DID NOT ACTIVATE even having signaled that it 's quite unbelievable that no one of the 100 lots on sale is marked 18 kt since "vintage jewelry" it's commonly collected from private market and it looks unpossible that all the so called "vintage jewels" do not have the 18kt stamp Waiting for my reimbursement and the effect of the police report that I am going to file .. evaluate on your own..
Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022
Helpful Report
Posted 1 year ago
Basicly its a scam. 2 times now a Items is not send to me. Catawiki makes all kinds of excuses. Costing a lot of time to get your money back. I found out a seller uses random pokemon pictures from google and sells the times as his. Not shipping after that. I contacted Catawiki and the did nothing about it. The not even wanted to see the picture links. One big scam operation going on over there. Do not use Catawiki, you will lose money! Vic!
Helpful Report
Posted 1 year ago
I purchased a LV handbag and it ended up to be a fake one. I contacted the seller and we both agreed to return it back and get my refund. In the meanwhile, I did inform Catawiki customer service by email about this case, sending them multiple photos to prove that the bag is not authentic. Today I got an email from them saying that the experts didn’t find enough evidence and as per their point of view the bag is authentic which is ridiculous! I have so many different models of LV plus the one I ordered, I have the same at home personally purchased from LV. This is so unprofessional and so disgusting what happened to me. They are going to release my money to the seller regardless our agreement with him and the proofs I sent. Im going to look for my legal rights by opening a case against Catawiki. Such things don’t have to happen to anyone. The fact that Catawiki cares about the sellers and their commission only. Seriously???!!! Please be careful with this site because if something happens Catawiki will not do anything!!!!
Helpful Report
Posted 1 year ago
Horrible for sellers and bidders alike. Smarmy little know it all “experts” know less than nothing. The support team needs a lesson in communication. AVOID THE DUMP OF A COMPANY.
Helpful Report
Posted 1 year ago
So I bid on 3 paintings and won all three. I go to pay, and I get declined. The site advises me to contact my credit card. I contact my credit card and they tell that they didn't get any request for approval. I email Catawiki and explain the situation. According to their website they are suppose to respond within 2 business days. After three business days, I get no answer, but I do get a nasty email saying I late with my payment. In reality, according to their site I have three business days to pay. I call them and explain the situation and complain about receiving the nasty email and not receiving an answer to my email. The answers I get are the they have no control over the emails that their computer sends out and that they can't always get through all the emails they get in a timely fashion. The representative said that she will escalate my issues to financing department and get back to me with a solution. After another three days of waiting, and not getting any answers, I tried my credit card again and this time was successful.
Helpful Report
Posted 1 year ago
I wonder how it is possible for me to be denied absolutely all the artworks for 2 months now, by a single expert. I started selling my paintings in February and I think I had a very good start, with wonderful feedback from customers. Later, when this expert started repetitively refusing all my submitted paintings, I started to approach other styles and topics, taking into account that standard feedback that is sent when an object is rejected by this platform. The biggest dilemma I had was when 3 works already accepted, were eventually denied: 1. Lot NO. 56682881 - which was not paid by the winner of that auction (March 18th) and should have automatically entered the next appropriate auction. Please note that the 'Re-auction unpaid objects' option (which provides that "Any unpaid objects will automatically be added to the next applicable auction"), has been active since I made this account. 2. Lot NO. 57585007 and Lot NO. 57529275 (Closed in April 18th) - which I initially submitted with the price reserve, then, for as they did not reach this reserve, I submitted them again without a price reserve and they were rejected by the same expert, who had initially accepted them. I was informed by the site that these objects will no longer go through the evaluation process, following them to enter the next appropriate auction, as well as the lot NO. 56682881. Therefore, I thought that maybe it was an error, so I added these 3 works again and left a message for each, for the expert who was to receive them (same "expert"). In 30 minutes I received the classic email with the standard text for rejected items ...
Catawiki 1 star review on 12th May 2022
Helpful Report
Posted 1 year ago
After being cheated once, i stupidly thought it was a one off and spent another 400 euros on a pair of earrings. Earrings arrived with clear and big defect. Catawiki expert said my claim was invalid as the defect was visible in a picture on the listing. If the defect was visible in a picture of the listing, then why had this expert who had reviewed the listing, not mentioned that in the description of the listing? Everything is not clearly visible in the pictures provided by the sellers. Buyers depend on the validation provided by catawiki experts to make an honest and informed purchase. Descriptions in most lots are scant on detail and now i see that it is delibrate. Run dont go anywhere near this platform of cheats.
Catawiki 1 star review on 18th May 2021
Helpful Report
Posted 2 years ago
You win, you pay but you never receive the item for which you have paid. You then begin complaining to Catawiki and to the seller. Catawiki never responds and the seller blames the post. You will end up realizing how stupid you are to trust a gang of internet scampers. STAY AWAY!
Helpful Report
Posted 3 years ago
Catawiki has expert curators noted for each sale, but they rarely give an opinion. A few cases of this, but one that stands out was an Indian made mother of pearl inlay box that is mass made and you can buy from any shop in India online for 10 euro, but seller had listed as an antique Belgium box from the early 20th century. They suggest a level of expert review by placing the bios of the related experts below the item, but of course only if there is a provided estimate has a review occurred. It is an attempt to add an unconfirmed legitimacy to the claims or value of the item. AND, If you have any issue at all, it is IMPOSSIBLE to reach them!
Helpful Report
Posted 3 years ago
Catawiki is rated 1.3 based on 540 reviews