Catawiki Reviews

1.3 Rating 540 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 540 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
Catawiki 1 star review on 15th March 2024
Claude
78
Anonymous
Anonymous  // 01/01/2019
If I could give zero stars I would If I could give zero stars I would. After I read that every product is being checked by the catawiki staff, I bought a sealed lorcana sealed first chapter booster display. When the package arrived, I got supicious directly after opening it. It was clearly tempered with. Checking the shipping label, I could see that the shipping was 30 euros and not 45 euros as I paid for. While opening the box, I noticed that there were only 22 and not 24 packs inside the display. On top of that, the packs were opened and very badly closed again with glue. Big gaping holes still visible. Then I checked the packs and one pack that I opened did not even have 13 cards in it but 11 and in the wrong order as well. I videod all this and filed a claim. Lets see what their response it, but they definitly do not check what is being sold beforehand. I would probably never use their website again.
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Posted 1 week ago
Hi All! I just don’t get it! How come all these negative reviews to e true? I’ve been selling for over a month on Catawiki and I never came across a single issue of what the reviewers here said! The process of creating an account to the payment receive is just as simple and easy as making a cup of tea.
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Posted 1 month ago
I have successfully bid for and bought a ladies wedding ring and diamond earrings on Catawiki. Both arrived promptly from an EEU country, but were smaller in size than I had thought. Never the less both items were of good quality and otherwise matched the description.The lesson I learned is that I will not bid on similar items, unless I know the size, as a close up photo can be unintentionally misleading. For example, as I found out, a .46ct diamond is very small, but it looked big in the photograph. I also successfully bid 400 Euros for a 6.25ct Ruby and diamond ring to be delivered to me in Spain from the seller in Taiwan, but it ended up costing me some 709 €. The ring had to go through Spanish customs and that caused a lot of delay.DHL were slow at providing me with the details that the Spanish customs required, some of which I had to send to DHL twice. There were also VAT charges of 107 € and import charges of 12.50 €, and DHL charged 50 € for clearing the ring through customs. Delivery from Taiwan was 100 € and buyers protection was 39 € . Total some 709 € . My bid was accepted on the 26th of December and it was eventually delivered on the 17th of January. In the future I will only buy from an EEU seller, as with the 300 € extra in charges, I could have bought a more expensive ring. Lesson learned ! That apart, the ring was all I expected it to be and my wife was delighted with it. It came in an nice box. The seller was excellent and I would deal with them again.
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Posted 3 months ago
Une premiere experience cahotique (surtout dû au transporteur), la 2eme a été une excellente expérience de bout en bout ! Le service du transporteur proposé par CATAWIKI suite 1ere expérience, au top, merci beaucoup pour la qualité de votre prestation et des produits ! (Et non, je n'ai pas davantages à rédiger ce message, je trouve surtout que râler est facile, féliciter prend plus de temps.)
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Posted 4 months ago
I have few and always just perfect experience with Catawiki. Have already purchased about 10 objects from different sellers. You can see sellers rewiews, so you can choose from whom you want to buy. Communication has always been very professional with both, Catawiki team when needed and also sellers. Definitely recommend !
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Posted 10 months ago
I have had no issues at all selling or buying on Catawiki . I’m a fairly new to the site , but all items I’ve won have been delivered in good condition . I have sold an assortment of items again no issues . I had a problem last week , I had not added worldwide postage to 6 items . I contacted customer service , by the end of the day they had pulled them off auction and let me edit and add worldwide shipping . They then put them back in to Auction . So honestly in have got no negatives to say about them .
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Posted 10 months ago
Very authentic site to buy special items(Products)
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Posted 1 year ago
Order not received and for some reason returned to the seller. Outstanding Customer Service from Catawiki. Messages answered in a timely manner as well. Refund is being processed. I will of course, bid with Catawiki again.
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Posted 2 years ago
I've sold and bought many items on Catawiki, never had a problem.
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Posted 2 years ago
I bid on an rare History if Ireland book on Catawiki . It was an excellent but The book had embossed leather and brass locks It arrived in special packaging. I highly recommend this auction house.
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Posted 3 years ago
I have made over 20 purchases with Catawiki recently. There has been an occasional delay and hitch but when I have contacted Catawiki customer support has been excellent with great efficiency and kindness. My experience with them has only been positive.
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Posted 3 years ago
Great auction site It seems that some sellers don't understand the importance of providing accurate information about the items they are selling, however, my overall impression is positive. Clean website, intuitive design, easy to use. Excellent support! That's, at least for me quite important. Interesting and unique objects appear from time to time.
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Posted 4 years ago
Great auction site It seems that some sellers don't understand the importance of providing accurate information about the items they are selling, however, my overall impression is positive. Clean website, intuitive design, easy to use. Excellent support! That's, at least for me quite important. Interesting and unique objects appear from time to time.
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Posted 4 years ago
In spite of the many negative reviews, nothing went wrong with my purchase, and international overseas delivery was achieved in a very reasonable time in spite of the Coronavirus.
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Posted 4 years ago
I made an order from catawiki and got sent an empty packet without the diamond. I made contact with Catawiki who said i will need to take the issue up with the seller and offered no other help. still awaiting feedback from seller. i would advice any potential customer to stay well clear of buying anything from Catawiki.
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Posted 4 years ago
Bellissima esperienza. Appena conosciuto l'esistenza ho fatto 4 acquisti, stupendi. Pienamente soddisfatto
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Posted 4 years ago
I have used catawiki many times to buy different things. Not a single problem! I love the platform. I had a problem with the app, contacted the support, and after some time the app got updated and the problem was solved (i couldn t see shipments in transit).
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Posted 4 years ago
Never had any problem, been selling and buying for years.
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Posted 4 years ago
Have done both buying and selling. No problems with buying. Selling is kinda slow, but its realible.
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Posted 4 years ago
I'm a seller of Catawiki and i like it so much.
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Posted 6 years ago
Catawiki is rated 1.3 based on 540 reviews