Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.51

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Clarks Shoes 1 star review on 19th April 2023

Stacey

Anonymous

Anonymous // 01/01/2019

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“Shockingly poor customer services. I ordered shoes online, not received, can't get a refund. Impossible to phone anyone and email contact gone quiet. I would never order online again.”

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Posted 1 year ago

“Clarks shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!”

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Posted 1 year ago

“I ordered three pairs of shoes and they sent me the shoes with a shipping detail of the cost and they overcharged me twice as much for a pair of sandals and I can't get a hold of no one”

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Posted 1 year ago

“This has bees so unfair, my daughter gave me a Clark’s voucher for Christmas 2021 for £50. I had several problems in my life and then came the pandemic I move address and as you know all things on transport of address go a little under control. I found the voucher and I went to the shop to purchase a pair of shoes, they told me that the voucher has pass the date ( what it is no food) I wrote to them presenting my situation the haven’t bother to answer , so they got the money plus interest and they do not had a minimum consideration. ,do not buy nothing or get vouchers”

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Posted 1 year ago

“Boots fell apart after two weeks customer service won’t help because they were bought at Boscovs”

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Posted 1 year ago

“Hello brought a pair of reduced trainers in Southampton they had creases on the side of trainer shoe asked if they had another pair the assistant looked and said they are the only pair so I asked if there could be a bit of a discount because of creases the assistant asked the manager who took one look at me continual to talk to me abruptly no they are cheap enough and that's the way they are the assistant that was serving me was absolutely lovely there was a moment of silence I purchase them this was on the Friday the 13th in store late afternoon about 3 - 3 45 rougthly manager short brown hair I can't believe someone could have spoken to me in such a horrible attitude towards me shopping experience should be a pleasant experience”

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Posted 1 year ago

“Unbelievable,but the " Clarks-Saga" is continued-as I wrote in my first review, I wait for the refund since the end of November. In the beginning I received a few emails from Miguel/ Clarks that my request for refund will be taken care,but the last four weeks no one reacts any more. About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.(Probably the same, not fitting shoes :the left one seize 6.5, the right 7.0) and Im requested to pay again taxes . Of course I let Clarks know, that I didnt order it and not willing to receive it. And of course didnt get any answer.I WANT MY MONEY BACK !!!!!!!!!!!!!! I ask anyone who considers to buy Clarks, to think twice before doing so, there are other shoe companies.You will spare yourselve a lot of trouble Maty”

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Posted 1 year ago

“Clarks customer service should be ashamed to to call itself "service"!!!! I still wait to be refunded for a pair os shoes I sent back on 27/11/22-was sent shoes with two different seizes. My advice to everybody DON'T BUY CLARKS!!! Very, very bad service!! Matty”

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Posted 1 year ago

“I returned the boots I ordered on December 6th and it’s January 3 and still no credit refund. Tried calling several times and no customer service. Absolutely the worst customer service I’ve experienced. Do no order from Clark’s ever!!”

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Posted 1 year ago

“We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.”

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Posted 1 year ago

“This is truly the worst company I have ever dealt with. I returned two pairs of shoes from an online purchase on 04 November 2022 and it is now 28 December and I still have not been credited for the return. I have called twice and spent probably an hour total on hold and still have not spoken with anyone one.”

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Posted 1 year ago

“I called the customer service number and waited for more than an hour, still no one answered, and my refund never came back, and I couldn't contact anyone to solve the problem at all.”

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Posted 1 year ago

“I ordered 2 pairs of shoes, they sent me a pair I didn't order. I returned it and got a partial refund stating that they only received one pair. I called customer service twice and hold for more than an hour before I hang up. No more clarks for me.”

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Posted 1 year ago

“I ordered a pair of boots and after wearing them once they are all scuffed up. I have been trying to call their customer service line for a week and no one picks up. They attached a return label with the order but since I've already worn them once I'm afraid they won't reimburse me if I return them through the mail. It's become clear that they aren't interested in hearing anything their customers have to say. I will never buy another pair of Clark shoes. How can you put a number on your company website and NOT answer it.”

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Posted 1 year ago

“Bought a pair of waterproof boots and they totally failed !!! Clark customer service said they would NOT replace boots ( 6 months old ) and would only give me a $30 coupon. Clarks has gone downhill over the years. My wife and I will NEVER support this company again.”

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Posted 1 year ago

“My shoes were on recall. Have been trying to get customer service to help since my local store went out of business. All I get is the run around saying they received my email. Great shoes but I won't buy anymore from them.”

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Posted 1 year ago

“Returned item Nov-08. Reminded Clarks about open refund on Nov-30. Was asked for and provided proof of return on Dec-01. Today (Dec-16): Received nothing but excuses - no refund yet.”

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Posted 1 year ago

“Placed order for shoes 5th December for collection on or before 9th December it’s now 14th can’t get answered on phone no one responds to emails, call it customer service, should call it the great unanswered never again”

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Posted 1 year ago

“If I could give zero stars I would. I purchased a pair of boots, however, due to poor fit and quality, I returned them. They were received at the warehouse on November 21st and their website states a refund will be issued in 7-10 business days. It's now been well beyond that. I've emailed multiple times and attempted to call customer service, however, I've either been hung up on or have been on hold for 20+ minutes without having spoken to anyone. Absolutely horrific customer experience.”

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Posted 1 year ago

“My Order was overdue for 2 weeks and still have no clue where are they. No one answered the phone or replied to emails. I have no shoes delivered, can not get a refund now, and I have to go to the shop to buy my kids' other shoes for Christmas. As a loyal customer, I am very disappointed with this online purchase.”

Helpful Report

Posted 1 year ago

Clarks Shoes is rated 2.5 based on 555 reviews