“Dick Smith took 99.00 out my account for a First subscription I did not subcribe to. Took me hours to try and get a email address to get my money back, they said I will get my money back within 7 days. I'm avoid all the email addresses were "noreply" they took money without my approval”
“Total sneaky Kogan sign up scam, ripped me of $99, when I was purchasing a $10.99 item from Dick. These thieves will do it again automatically in a years time if you don’t cancel. Lesson learnt: I Wii never buy from Kogan or dick again. Didn’t dick smith model himself as some sort of moral paragon? Shame”
“Minus 10 stars
SCAM they sign you up without any permission for a $99 membership and there’s no phone contact or reply by email
Still waiting
Also you receive NOTHING”
“Scammed $99 membership fee after small purchase of 2 Wiggles t shirts.
They automatically sign you up to their first membership with a $99 annual fee with your purchase. They do not have a phone number to call for complaints. Deceitful and dishonest trading. I have put complaint into Australian consumer affairs. Avoid at all costs. Absolutely terrible experience. No response to my request for a refund from dick smith.”
“Dick Smith should be ashamed of himself selling his name to a company that is stealing from customers. I bought a bed and mattress on the Dick Smith website expecting the same standard of service his name is reputed to provide however the bed base came without the mattress. I have tried to follow it up with no response or follow up and no one to speak on the phone about this issue. Furthermore to find out that I have been signed to a $99 membership without my consent. I will be complaining to consumer affairs. I will telling everyone to stay away from this company.”
“After being charged $99 First membership because I did not untick a box, I contacted dick smith to voice my annoyance at this practise. I now have been given a refund and encourage others to do the same.”
“I wish I had read these reviews first. I was signed up automatically to First and charged an additional $99 without my consent. Also product turned up without a battery or battery size information, so was unusable until I emailed to ask what type of battery it took and then bought one. Horrible experience all around. Have complained to the ACCC.”
“Scammers taking money in such a sly fashion!
Money that is not deserved - oh and look, no phone number to call anyone. I dont even know my supposed account number that i just got charged $99.00 for!!!
A55HOLES!!!!!!!!!!!”
“Dick Smith are taking advantage of people. My daughter was scammed into signing up to the FIRST service 12 months ago. It cost her $99. She has no income. She contacted Dick Smith last year. Not only did they NOT cancel her membership but they charged her another $99 this year. We are incredibly distressed by this. There’s no way to get in touch with a person there and they have not responded to our emails and web form enquires.”
“Theft of $99 for a membership I never agreed to when purchasing a pair of $16 power supplies. An automatically checked box is not a valid way of getting an agreement from a customer. to sign up to an annual membership. This is fraud and they have taken my credit card details without permission. Never buy from this team of thieves.”
“SCAM ALERT.. I bought one small $13.82 item from Dick Smith. Slow to arrive. Then they automatically charged me for a FIRST annual membership for $99.00. I am sure this is illegal in Australia under Consumer Protection laws. I am now fighting with "Customer Care" who clearly do not understand the phrase. It is like talking to a brick wall. DO NOT TOUCH THIS OFFENSIVE COMPANY.”
“i did not put in an order for any membership costing ¤149; and had to become a member to be able to delete it, they (member harvesting) i feelt very uncomfertable on the whole thing and reading others review's i will never order from DickSmith again EVER!”
“I'll never buy from Dick Smith/Kogan gain. Customers are duped into 14 day free trial of First Member under layers of T&C and charged $99 for membership. It is not at all transparent and I am surprised it has not been reported to the ACCC.”
“Scammed a "first membership" from me for $99 that came put of my account without my authorisation. Worst company to deal with and will never purchase from again.”
“I wouldn’t even give them 1 star. They deserve NO stars. Purchased a MacBook Air laptop on the 29th Feb and still have not received anything. I received an adapter and hello fresh voucher instead after paying $1,460.00+. Unable to get ahold of Dick Smith or any customer service employees. Disappointing. Will NEVER buy from them again. I don’t know how to get my money back.”
“Bought a monitor from this company, it arrived broken. Customer service is unresponsive. They have dont nothing to fix the problem. Do not waste your money with this company.”
“Appalling. Purchased four laptops - two were faulty. Took three months and a massive amount of chasing for a refund. I will never buy from this company again. Disgraceful customer service. Incidentally try and unsubscribe from their newsletters, you cant, it doesn't work. The WORST.”
“Yikes, this Dick Smith Fist scam is a twister. Unauthorised withdrawals from my PayPal account that I had was given no clear oversight of - all I bought were two small home care items, now they appear to be wanting to withdraw over $100 per month for the service.
Something fishy going on here. Smells like FRAUD.”
