DICK'S Sporting Goods Reviews

1.8 Rating 162 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
1.8
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
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DICK'S Sporting Goods 1 star review on 27th October 2022
Leigh
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 2 star review on 28th August 2021
JWM
12
Anonymous
Anonymous  // 01/01/2019
Stay to selling sports gear and out of political subjects (abortion) will no longer be a customer will fully commit to Bass Pro, Cabela's. Even if the are twice the travel distance.
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Posted 1 year ago
what kind of sporting goods store Carrie's no fishing no hunting. I will just go to cabelas or bass pro shop. worthless store. and playing Joel Olsteen for your shoppers
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Posted 1 year ago
I have been a customer for years and recently went in to do two things, re-string my tennis racket and buy soccer clothing and balls for my grandkids. I bring my own tennis strings and when they wrote up the re-stringing I was charged $27 plus tax. This was an increase of $11 from the last time. When I was told this was not a mistake, and that the price had gone up, I walked out of the store, never to return.
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Posted 1 year ago
Ordered badly needed shoes for my husband . Kept getting emails saying they were on the way . Then they arrived and they were the wrong size . I double checked to make sure I ordered the right aize . Their website is awful . If you find somewhere to leave a message or send a message it doesn't work .
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Posted 1 year ago
My husband bought our son a Marucci USA bat for his current league season. He used the bat one game, unfortunately the bat cracked. My husband went to Dicks (with his original receipt) to exchange the bat…however he was met with a manager who was rude/discourteous and had no intention of helping him because my husband didn’t purchase “your warranty”. So my question is do you not back your product? Offer assistance to customers? Require a positive/helpful attitude from your “managers”? Had we bought your warranty could we have exchanged the bat? Your process makes zero sense, you offer a product, the product is defective, the customer returns it, you send it back to the manufacturer and get credit…your warranty is a way for your company to make more money when the outcome of the returned product is the same…you get your money back. My husband was told to “take it up” with Marucci….unfortunately by the time we go through their claims process my son’s league ball season will be over. I am beyond frustrated and completely surprised that your company offered zero assistance. We have been Dick’s shoppers for years, that ended today.
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Posted 1 year ago
Dishonest Company-Beware Will Not Refund Shipping Costs If You Return. I purchased an arm sleeve online, shipping costs were $8.99. The item didn’t fit. I returned the item and Dick’s didn’t refund my shipping costs.
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Posted 1 year ago
I ordered a set of TayorMade irons and it will be 10 weeks befor they will start shipping them to. It was ordered on Mar 20th 2022 i wont even received them till after June 23rd. They should advertise that it will take a lot longer I would have gone elsewhere who indicate two weeks shipping!! Order #20052356718 March 20, 2022 Arriving Saturday, April 9 Tracking available when shipped Order placedPreparing shipmentShippedDelivered Delivery Method: Ground Parcel TaylorMade 2022 Stealth Custom Irons SKU: 23131036 Includes: 6 Shaft: Steel Quantity: 1 Order Subtotal: $857.10 Shipping & Handling: FREE Estimated Tax: $57.53 Order Total: $914.63
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Posted 1 year ago
I was looking for shoes at the deptford mall new jersey store and if it wasn't for Brittany I probably wouldn't have been very successful. As much as it was hard to find the shoe that I originally wanted, she was able to take the valuable time to help me settle for a similar shoe just as worthy. Thank you so much. -Keith
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Posted 1 year ago
I was online dicks website and was using the chat option. I always sign off thanking and saying God Bless. This time when God was typed in their software changed God to ***. So it read *** Bless verses God Bless.
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Posted 1 year ago
We ordered a pair of slides for 100.00 they sent the right slides wrong color. We went in to exchange them didnt have the itwm in store so we got a refund. Found a pair of shoes for 150.00 didnt have the size we needed so we ordered online. We recieved the shoes couple days later and they are used...no way am i paying 150.00 for used shoes
DICK'S Sporting Goods 1 star review on 13th February 2022 DICK'S Sporting Goods 1 star review on 13th February 2022 DICK'S Sporting Goods 1 star review on 13th February 2022
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Posted 2 years ago
Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics.
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Posted 2 years ago
Ordered a Christmas gift for my grandson but messed up the shipping address (used my address - my bad). Searched the website to edit the info and could not find any way to do it. Tried to resolve with a call to customer service (mind you I am out of the country) and it was obvious that the agent had limited ability with English and was reading from a script. Weas told I would get a response from a specialist but that never happened. Even responded to the confirmation email to explain but got no response. Bottom line is I now need to get someone to pick up the box and reship to my grandson so he will receive by Christmas. Shame on you for a lousy website and way below average customer service. I responded with my problem within an hour from placing the order and was told it was too late. It will definitely be a cold day before you get any more business from me.
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Posted 2 years ago
Long checkout line. Lots of employees standing around store. My wife is severely handicapped but walked all over the store. As we left hidden by the EXIT door was a motorized cart. Where is management.
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Posted 2 years ago
We ordered some shoes on November 29,2021 they arrived 12/01/2021via fedex we opened the package no shoe wrapping no invoice no receipt, shoes had mud and dirt on the shoe soles ,lint and stuff inside the shoes and not once the shoe was advertised as an used pair of shoes. called customer service and the answer was to return them and reorder WHATTT!!!! shoes are sold out really!!!!! so no other solution!??????? So ..... here we are returning a pair of shoes that my husband really wanted but because your poor customer service now he has to stay without your shoes. AND WHAT WE RECEIVED A PAIR OF WORN USED $146.00 SHOES SHAME !!!!! should have gone shopping to the thrift store.Good bye! never again buying from yall!!!!
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Posted 2 years ago
Trying to purchase golf shoes.
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Posted 2 years ago
I had the most pleasant shopping experince EVER at Dick's on Black Friday. The associates were all friendly and all seemed ahppy to be at work, even at 5am on Black Friday. The store manager was also friendly and helpful. But the thing tha stood out to me the most was that the associates seemed happy to be there and to work for their manager. It really stood out to me and made our shopping experience memorable.
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Posted 2 years ago
I orderd on line a under armour top and thought I had included my Dicks gift card which when it showed the final cost my credit card on file was charged not the gift card which I am sure was my fault.So I called within 10 minutes from original order and was told the order could not be cancelled and they could not credit my credit and recharge my dicks gift card. They said when I received the order then I should call customer service they could take care of it at that time which I did and customer said they could not credit my credit card and rebill my gift card. They said I would have to return for credit and than re order using my gift card. Sounds like store service and not customer service. Good bye Dicks.
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Posted 2 years ago
Bike assembly dangerously set where brake became loose after a he 4th time my son rode it around the block. Customer service didn’t even apologize, they gave me attitude like a favor to answer the phone to me. Ehorroble place to shop for a bike.
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Posted 2 years ago
I like the products they sell but going to the store can be a terrifying experience. When you go to the fitting room, it locks you in. There is no way out, unless an employee unlock you from outside. There is a way to call for help but the last time I was there it took me a good 5 minutes to be released. I asked the employee why they do it and he said that it was their policy, to keep their fitting rooms locked. By the way, you can’t unlock the door from outside either.
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Posted 2 years ago
I had a Dicks credit card with an $800 limit, i used it and paid the balance all the way down to $0 in less than 2 months. Only to get a notice from them a month later that my spending limit was being decreased to $300, then to top it off 2 more months later my account was closed by them with no notification until after the fact. THIS COMPANY IS TERRIBLE!!!! STAY FAR AWAY FROM THEM.. I WOULD NOT BE SURPRISED IF THEY WERE OUT OF BUSINESS SOON!!!!
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Posted 2 years ago
DICK'S Sporting Goods is rated 1.8 based on 162 reviews