Direct Line Reviews

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"I called to cancel renewal, this was obviously not acted on. I then received letters telling me that I owed money. I then went on site to talk to \u201cvirtual \u201c agent who is clearly programmed. It just advised I call CS which \ud83e\udd14 I had done!! Hopeless"

"I called to cancel renewal, this was obviously not acted on. I then received letters telling me that I owed money. I then went on site to talk to \u201cvirtual \u201c agent who is clearly programmed. It just advised I call CS which \ud83e\udd14 I had done!! Hopeless"

"Moved to Direct Line from a previous provider of some 15 years, as looked like a good deal -UNTIL called upon to step up!\nI suffered a boiler breakdown 2 days ago, just as temperatures began to dip into -0c overnight again. Read my home insurance policy to confirm that I was covered for: -\n\u2022 any controls forming part of the boiler\n\u2022 the programmer, central heating pump, hot\nwater cylinder, room thermostat and radiators.\nGreat I thought, so I called the claim line - to be advised that Direct Line only provide cover for certain boiler types, ie, Gas Boilers - and that cover does not extend to Oil Fired Boilers - OK (found this in the cover booklet). BUT, what has really annoyed me is that the part that failed on my Oil Fired Boiler (the Programmer), is exactly the same part that is fitted to the Gas version of this model of boiler!!\nAbsolutely no room for discussion - just a straightforward, sorry, but tough!\nUp for renewal next month, and will certainly not be hanging around!"