Direct Line Reviews

Name: Direct Line
Rating: 1.51

1.5 Rating 238 Reviews

12 %

of reviewers recommend Direct Line

Company Reviews

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1.5

Based on 238 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Direct Line 1 star review on 19th October 2022

Mike

Direct Line 1 star review on 13th February 2021

Anonymous

Direct Line 1 star review on 23rd January 2021

Russell Braddon

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service.”

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Posted 6 years ago

“Very happy with with quote and staff were very helpful great company”

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Posted 6 years ago

“The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too.”

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Posted 6 years ago

“Insurance is well produced and understandable and service is excellent”

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Posted 6 years ago

“Great quote for my home insurance, but also included travel insurance”

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Posted 6 years ago

“Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals.”

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Posted 6 years ago

“I’ve been with Direct Line car insurance for 10 years but with an increase of nearly £50 I decided to look around I went on confused. Com and got Saga for half the price I’ve never had any trouble with D.L but certainly like the saving”

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Posted 2 years ago

“They wanted to increase my premium even though I'd been an existing customer for 4 years and had 4 years no claims discount. Didn't want to leave but they wouldn't budge on the price and managed to get it much cheaper elsewhere. I've never had any problems with them and their customer service has been great so I would consider going back to them if they could be a bit more competitive with the pricing.”

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Posted 3 years ago

“Website easy to use and staff answered questions quickly.”

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Posted 6 years ago

“Direct line will try their hardest not to pay out on claim u make,,”

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Posted 11 months ago

“Tried to help”

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Posted 4 years ago

“Car insurance no help with premiums at all”

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Posted 1 year ago

“Helpful but to there own ends. Would not recommend to friends”

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Posted 2 years ago

“2 years with these jokers, never made one claim. Their prices are NOT the most competitive at all. The do not appreciate or reward customer loyalty.”

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Posted 2 years ago

“stay well clear of this company they are SHOCKING”

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Posted 2 years ago

“Direct line has been my car insurer for the last few years. I noticed my car insurance renewal arrived just 2 & half weeks before the renewal date. I never get enough time to look for renewal quotes and normally auto renew and where they send you the quote so late the premium goes up. I managed to find insurance almost £150 cheaper a day before but was unble to stop auto payment going through. Just called them now was very suprised to know no cancellation fees but will charge you £2.21 for cover for today which I don't need. WHY WHY WHY?? I ask myself in almost 30 years I have never heard of such a thing.”

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Posted 1 day ago

“Not even one star, Be aware, been with them for many years, water escaped through my shower box to my kitchen ceiling and damaged it, got in touch with them so they send plumber from sos which told me to let the insurance know and my insurance will look after it but after two weeks waiting i phoned them and they denied it and the plumber advice. Not even once they phoned me or send me any report from plumber. It is been going on for 3 months and not even once they got in touch with me. Every time i phoned them, they say, will get back to me. Don't Waste your money on them find decent one. The customer service are very rude too.”

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Posted 5 days ago

“Trustpilot reviews Review of Direct Line Your review is pending.Read more customer 3 reviews IL Rated 1 out of 5 stars We had a genuine water flood in our… We had a genuine water flood in our Business and started the claim with Direct Line Business insurance. At first they seemed helpful and even instructed us to start work to rectify the issue so the Business could be up and running as soon as possible. Unfortunately, they did not continue in this manner. No communication, lost emails, delay tactics were all we experienced. Denise Smith, loss adjustor, was the final nail in the coffin. She did everything in her power to stop the claim moving forward over 4 months later rejected the claim, denying any responsibility for the work undertaken. We have been left in tatters and now have to find a way to rescue the Business. Appalling!!!!!!!!”

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Posted 1 week ago

“Failed to pay recovery of my vehicle in non fault accident. Despite umpteen calls by myself to them. Resulting in myself being chased by a Debt Collection Agency. DO NOT USE !!!”

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Posted 1 week ago

“horrible online signing system !!!!!!!!Couldnt complete signing process with ios !!!!!!.printed form with printer and signed documents and sent in still no luck . Then they send a threatening letter even though i payed cash !!! Very annoying company and employees . You never threaten your customers. I think i will complain to bbb alao .”

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Posted 1 week ago

Direct Line is rated 1.5 based on 238 reviews