Eason & Son Reviews

2.4 Rating 23 Reviews
35 %
of reviewers recommend Eason & Son
2.4
Based on 23 reviews
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Anonymous
Anonymous  // 01/01/2019
Absolute shambles of an online store. Easons should be leading by example as they are one of the oldest Irish bookstores. I should of read the reviews here before I used them. Ordered stationary and books for my kids going back to school 3 weeks ago. Got an email this morning telling me I’ll be receiving 1 hardback copy and a pack of 4 copies in 3/4 days. The rest will be processed at a later date. What a joke of a service. Easons please do away with your online service if you can’t provide it properly, people are anxious enough about sending their children back to school,they don’t need this worry on top of everything else. Their customer service is non existent, you can’t get through to anybody for an explanation. Avoid folks go elsewhere.
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Posted 3 years ago
Terrible service. Would never buy from Easons again. I ordered and paid for a book over three weeks ago. I still don't have it. I have emailed their customer service repeatedly and each time they send a standard email telling me that my order is complete. The last email I sent requested a refund of my money, as it is clear at this stage that they do not plan on providing me with the book that I purchased from them, but they have not responded to my email. I won't hold my breath waiting for the return of my money. I actually cannot believe how poor their customer service is. Well essentially there is no customer service, just a copied and pasted response saying my order is complete. I will never purchase from them again. It is particularly irritating as I can purchase books cheaper from Book Depository but chose to purchase from Easons to support an Irish company and help keep workers in jobs during the current pandemic. I regret that decision as I now have to purchase the book from Book Depository anyway and Easons are obviously happy to keep/steal the money I gave them for the book they they not provide.
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Posted 3 years ago
Eason & Son is rated 2.4 based on 23 reviews