ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.95

2.0 Rating 180 Reviews

22 %

of reviewers recommend ECCO Shoes

Company Reviews

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Metrics

2.0

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 23rd June 2023

ECCO Shoes 1 star review on 2nd June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE! WARNING! EVERY PAIR OF ECCO SHOES SOLD SHOULD HAVE A WARNING ON THEM THAT THE SOLES WILL DISINTEGRATE, TURN TO GOO OR FALL APART IF NOT WORN ALL OF THE TIME. I have known for many years they had a problem with soles but they are extremely comfortable so I kept buying them. I certainly didn’t know the extent of the problem until recently. I have had to throw away I think 3 pairs in the past because the soles got “tire rot” (Ecco has some fancy name for it)! I wore a pair of Ecco’s (photo #5) to work last month and the soles literally were falling off in chunks. The next day I wore a similar pair (photo #1) and the soles disintegrated with a path of dust following me. TWO DAYS IN A ROW! That night I came home and gathered all of my Ecco shoes and boots to inspect them. I OWN 13 PAIRS AND 8 PAIRS ARE GARBAGE!!! Most of them have very little wear as you can see from the pictures. I am sure the other 5 pairs don’t have long for this world as most are boots that don’t get worn often, but on looking at them right now they currently look ok. #1 Totally disintegrated as I walked and I wore these fairly often #2 Wore these many years ago for about a week, cracked and turned into goo and stick to everything, you can see the tar on my thumb from just touching the sole #3 Wear often yet still cracked #4 Goretex hiking boots that I wear often that have also cracked, needless to say no longer waterproof #5 Chunks fell off as I walked and I wore these fairly often #6 Very seldom wore these as they were the least comfortable, very little wear yet chunks are falling off the sides of the soles #7 Goretex winter hiking boots, chunks started falling off yesterday and this was the last straw as they have very little wear and are not very old, needless to say they are no longer waterproof #8 Sandals that were worn very seldom and soles have cracked This is well over $1,000 worth of shoes that are garbage and I challenge Ecco to tell me that this is normal. In looking at the top of these shoes do any of them look like they need to be thrown away??? NONE of these shoes should have been close to the end of their lives. If anyone doubts anything I am saying here just Google it… “Ecco soles disintegrate”, “Ecco soles crumble”, “Ecco soles crack”, “Ecco soles fall apart”. You will be astonished at the results you find. I have never been more disappointed in a company and their product as I have been with the quality of Ecco shoes. It would be one thing if these shoes were inexpensive but they are certainly not, they are extremely cheap, but not inexpensive! Again, BUYER BEWARE AND TAKE HEED OF THE WARNING THAT YOU WILL BE THROWING AWAY SHOES AND MONEY IF YOU DON’T WEAR ECCO SHOES REGULARLY! YOU WILL NEVER BE ABLE TO OWN OLD ECCO'S!”