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ECCO Shoes Reviews

1.9 Rating 184 Reviews

21 %

of reviewers recommend ECCO Shoes

Company Reviews

1.9

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 23rd June 2023

ECCO Shoes 1 star review on 18th March 2023

ECCO Shoes 1 star review on 15th November 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 2nd June 2022

30

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm glad I had tried blundstones and uggs before I tried the similarily styled ecco pullon, ankle boot or whatever it's called. Because now I will only shop for ecco. The insole was supportive and they were easy to pull on. The leather is soft enough for my foot bones but thick enough that it's not going to be easily destroyed. Great for walking. And my foot feels supported but not claustrophobic....Not sure why they say left and right on each boot, but maybe that is helpful for some people.”

Posted 1 month ago

“I've been very impressed with ECCO's customer service and policies. Even when a return went sideways, ECCO did the right thing and issued my return. I'm also very happy with my ECCO shoes, which last a very long time and are more comfortable than any others.”

Posted 1 month ago

“I buy Ecco footwear across the world from the UK to Australia. I have many pairs of Ecco shoes and never fail to be impressed by Ecco products and customer service. I would particularly like to highlight your Oxford, UK store where I was the recipient of Anna’s most impressive level of professionalism and care. She went above and beyond in every way to ensure my satisfaction and displayed the sort of courteous, attentive service that I miss from the past and is hard to find these days. Anna made my purchase of beautiful black nubuck Grainer Chelsea boots a memorable overseas experience. To Anna, my compliments and I wish you well.”

Posted 11 months ago

“Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work”

Posted 1 year ago

“The worse shoes. I bought a pair before retire. Aftee 2 years now take up to wear. Already only left the leather top. The bottle sole all crash”

Posted 1 year ago

“They are most comfortable shoes I ever bought in years thankyou”

Posted 1 year ago

“Paid over $600.00 for two pair of their Gortex hiking boots and the soles completely disintegrated leaving me with only the worthless leather uppers, making me so happy. YOU BETCHA!!!!”

Posted 1 year ago

“Have been an Ecco fan for many years. Love the comfort and quality and still wearing all the leather shoes I purchased. Sales assistant Temple provided great service yesterday at the Warringah Mall store Brookvale Sydney Australia.”

Posted 1 year ago

“Susan at the Outlet Mall took good care of me. Thank you Susan.”

Posted 2 years ago

“The gentleman in the Harrogate shop on Saturday was really helpful. Nothing was too much trouble and he was really polite & professional but lovely with it.”

Posted 2 years ago

“ECCO stands by their products. I returned 10+ year old shoes when the sole literally disintegrated. An easy, prompt and cost free return that provided a $150 voucher for replacement. The new shoes have a far better sole. I own six pairs and the new Holton design a great fit and comfortable.”

Posted 2 years ago

“Ecco shoes are absolutely the most comfortable and best supporting shoes that I have ever owned and walked in. I have tried many of the best comfort shoes and have been satisfied with some, but until I tried Ecco I had never found one that I couldn't buy enough of them. Love my Yucon. I have narrow feet and it is difficult to find shoes that are not too wide for me. Also, hard to find good shoes with arch and/or ankle support nowadays. Quality has become less common in a world of the cheap and disposable. America made was usually of reliable quality, but more difficult to find now. So gladly I recommend this brand od shoe to those who actually knew and expected quality for their money. Only down side would be that for a lot of us we consider the price expensive.”

Posted 2 years ago

“Mid-sole on my Ecco hiking boots gave up. Had them for years. I returned them and Ecco send me a coupon that covered a replacement pair. I have had several pairs of casual/dress shoes from Ecco and everything is so much more comfortable than the competition, it is unbelievable. Great shoes, polite employees.”

Posted 2 years ago

“My first Ecco shoes. It’s a loafer with suade in brown. I’ve worn it daily for over two years, because they’re comfortable. I’m 85 years old, and my wife and I go for walks almost daily for at least 15 minutes plus for daily routine. I use an eraser and brush almost daily, and they still look new. I worked for Florsheim Shoe Company for over seven years, and know when shoes fit well. Ecco makes good shoes.”

Posted 2 years ago

“I am a handicapped person in a wheelchair most of the time with broken feet and bad kneecaps. Tadd insult to injury, add plantar fascitist to both feet and diabetes in the mix and I never have a good day. I was desperate for foot relief and went to many stores, none of which were able to help me. 99% of them were do it yourself. Very bad for me. I found an ECCO store in Wesley Chapel, FL and we decided to go in. Niko helped me every step of the way. He was friendly, knowledgeable and kind. In the end, I found the perfect sneaker (Hi-Top) with his help. He even helped me with special inserts to make them more comfortable. I cannot say enough good things about the store, its excellent products (and stylish, too), and of course, Niko's help. I bought the sneakers and they were even on sale. A bargain at any price, IMHO. I HIGHLY advise ECCO shoes and make sure to ask for Niko if you go to their shop in Wesley Chapel, FL.”

Posted 3 years ago

“I would like to give 5 stars to a excellent customer service given to me by a staff name Julie. Knowing that I might not buy but she still serve me with professionalism by introducing their bags materials & quality.. I feel welcome by her in the way that she is not only selling her products but her good services. Thank you Julie. I will come back again. 😁👍”

Posted 3 years ago

“I have arthritis in my feet which can be painful. ECCO are the only off-the-shelf shoes that I can wear and the only shoes I ever buy. Overall, I find them to be really high quality comfortable shoes.”

Posted 3 years ago

“Hello, I just wanted to compliment your staff member, Han, in your Woden, Canberra, store. He was attentive, courteous, accommodating and friendly.”

Posted 4 years ago

“The BEST shoes I ever had! So comfortable and great quality!”

Posted 4 years ago

“I took a faulty pair of Ecco ladies shoes into the Covent Garden store and they were so helpful. The Manager agreed a 50% reduction on a new pair and handed me over to Mohamed. He was extremely patient and an excellent member of their sales team. So top marks for Mohamed who managed to find me a pair of replacement shoes into which my orthotics could comfortably fit.”

Posted 4 years ago

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ECCO Shoes is rated 1.9 based on 184 reviews