“I officially left Economy Energy on the 8th of October. I spoke to them several times and was assured that no more money would be taken out of my account. On the 1st of November -59 pounds was taken from my account. Without going into too much detail, - i have literally spent hours speaking to Economy Energy regarding my refund, to no avail. they owe me over 200 pounds in total and have totally messed me around. I have been told contrdictory information, lied to, fobbed off and treated with absolutely no regard. I have wasted so much time trying to get the money i am owed. It is coming up to Christmas and I am 200 pounds down. I can't describe the upset and stress I have had dealing with this company. I have dealt with many energy companies in the past and I have never in my life had any issues with them. This is an absolute joke. I have never complained before, however the way i have been dealt with and the fact that they are avoiding refunding my money is just a complete joke. Anyone who signs up with them is only going to be faced with an ongoing nightmare. AVOID AT ALL COSTS”
“Appalling, trust me, just cancel your direct debits now and sort the rest out later to save yourself some money. I looked into the financials of the directors and it does not look genuine.”
“This is easily the worst company Inhace ever had the misfortune to deal with! DO NOT touch them with a barge pole!
Despite moving to another supplier over 8 months ago and closing my Economy Energy account, Imwas bombarded with further exorbitant bills and threatened with legal action if I didn’t pay. I finally, after 2/3 months of extreme anxiety over these threats, I managed to speak to a senior manager, Emma Banister, who promised that I would receive £40 compensation for the worry and trouble they had caused. This was over a month ago, and I still haven’t received the money into my bank account. I have tried calling several times, but have had to wait over 20 mins without getting through, and I am still awaiting a reply to my email.”
“This is the worst company I have ever dealt with. They do not enter meter readings when supplied same day they are requested. Cancelled my account 26 September 2018, and after several requests got a final statement late October. Now December, after several emails, web chats and phone calls, am still awaiting refund they owe me, almost 3 months after closing my account. They do not answer emails, take forever to answer phone, and pass you to endless departments ending up with someone who can't help! Would definitely NOT recommend. Avoid at all costs.”
“This is the worst utility provider we have ever dealt with. They lure customers in with favourable rates but in the time that we have been with Economy Energy they have increased our monthly direct debit by 53% without reason. Even worse, after they increased our monthly payment they also took over £300 from our account without warning or reason.
Since September 2018, we have been been in a constant battle to have our account updated with the correct usage and meter readings as they are incompetent at doing their job. We have been informed that we have over £900 in credit on our account which they are dragging the feet in returning. It is our money!
It's ok from them to steal from their customers, but they are infuriatingly slow at refunding customers money. The complaints team submitted a request for refund over a month ago and still we have not had an update. We have switched providers since and after ringing yet again yesterday, we have been informed that our final bill will not be issued for another 6-8 weeks and only then will our refund be considered. This is fraud and theft!
They are incompetent, unhelpful and atrocious at customer service. We will keep fighting this with legal help and have submitted a case to the Ombusman.”
“Like others waiting for a refund made worse when they have admitted making a mistake on the final bill by charging too much but still no refund forthcoming "it's on a spreadsheet but can't give a date" shameful obviously staff have been told what to say to customers due a refund what type of people would continue to work for this unethical company despite obviously knowing what is going on. I will take legal action. Luckily paid 'final bill with credit card so asking for them to investigate & refund me as well. Quick to take money dishonest when asked to return what is due.”
“Still waiting for refund. I ceased being a customer on 5/10/18 and have not yet been told when my refunds will be paid. Previous suppliers did it within a few days. Your customer care is totally missing”
“Extremely poor customer service. I moved over to Economy Energy and despite sending photographs of my meters they have registered my meters as prepayment and now I can’t move to a new supplier. I sent the photographs 12 months ago and thought that it had been resolved. I have emailed and phoned and had online ‘chat’ but the person I need to speak with is unavailable. DO NOT SWITCH to this company. When the prices increase you are unable to move due to their incompetencey.”
“Economy Energy offer poor service and are very difficult to get money back from if you are moving cancel your direct debit and make sure you owe them money before leaving.I moved on oct 1 2018 they took 28 days to put the bill together and said it would take up to a further 28 days to get my credit back. I have sent several emails and made lots of calls there managers wont speak to you as its about a refund POOR SERVICE BE AWARE!!!!!”
“I left them on 8th October they owe me £247.18p.I have tried everything can't get it so 8weeks are up on 18th December when energy ombudsman will take it on hopefully they'll have more luck than me”
“I've been waiting for my refund after closing my account with them since August. Called them two weeks ago just to be told they are still processing the refund and can't tell me when it is going to be paid back in to my account. Two weeks on...still nothing. Additionally, when we were with them they messed up our bills on few occasions. The worse company ever. Avoid.”
“Left Economy Energy at the end of September following their Gas Price increase of 50%, (that's insane!) and now they're not refunding £100's of MY money. I suspect they're in financial difficulty.
hmmm... maybe we need a few companies to go bust before people realise making £50 off of a £1,100 domestic energy bill for the big 6 wasn't so unreasonable, and would've allowed for future investment. It's the fat cat bankers and directors on >£250k that need the peoples' wrath not the Utilities.”
“Don't join them.
They take 2 extra direct debits when you join up. They say to help keep costs down.
When I left they could not give me a date after 8 weeks when they would return my credit of £250 CROOKS AVOID Now taking them to court”
“I'm so glad I am no longer with this energy company. They persistently overcharged me (not just seasonable adjustments) and did not advise me of any cheaper tariffs available than the one I was on. They ended up owing me over £500 which I am yet to be refunded, despite having left them in August. Their customer service advice regarding the refund process has been contradictory and ambiguous. I have contacted them dozens of times now and been fobbed off with 'you're on a spreadsheet and we will send you a text or an email when it's your turn'. However, I have had at least two new 'final bills' for both gas and electricity generated since I left them, with a little of what they owe me skimmed off each time. I've gone from being owed £568 to £512 due to standing charges even though I left them months ago.
I resorted to making a formal complaint so I can begin the Ombudsman process, which is the next step. However, the same useless, vague advice was given by the formal complaints team, 'we can't give you a timescale but you're on the list'. Great, thanks for nothing. It also took 4 weeks for my formal complaint to be addressed. It feels like they don't care about good customer service at all.
In comparison, when I left British Gas a few years ago and they owed me money (>£800), I got it within two weeks of the end of my contract. I just want my money back and to forget they even exist.”
“I switched from Economy Energy over 2 months ago and, have made several requests for a refund of the outstanding balace. They are delaying the refund and cannot tell me when they will make lt. I suspect that they may be having financial difficulties.”
“Their customer service is useless. Their so called customer advisors don't seem to be capable of solving even a simple problems. Their complaints procedure is again useless, taking more than 20 days to respond and even then sending a vague email without explaining what they have done.”
