Economy Energy Reviews

1.1 Rating 162 Reviews
2 %
of reviewers recommend Economy Energy
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Anonymous
Anonymous  // 01/01/2019
We terminated our account in October. They had continually ignore the meter readings that we sent them and persistently overestimated our usage. They have yet to send a final account. They are still trying to collect further payments from us. They fail to deal with complaints and tell me that it will be up to 8 weeks before I will get a final account. I have no indication as to when I will receive the monies due to me which are likely to amount to £400 -500. I know I am not alone. Avoid this company at all costs. They lack transparency and have a total disregard for their customers. If they owe you money you should consider approaching Watchdog and also complaining to the ombudsman.
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Posted 5 years ago
transferred to new supplier 17/10/18 economy energy still took money out of my account 01/11/18 emailed the company they emailed back should take at least 14 days to reinburse money owed to me, they helped themselves to more money out of my account on the 03/12/18 unbelievable . Have contacted them through live chat the ladie seemed very helpful told me its all in hand might get me money back one day
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Posted 5 years ago
Same as everyone else on here, they are basically thieves, overcharging people and then refusing to refund the money. It’s been 2 month since I switched and they owe me £305.00 and I just keep getting fobbed off. I’ve lost hope at getting the money back reading these reviews. If a someone on the street stole money off me they’d be headed to prison. How can companies be allowed to steal from us??!!
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Posted 5 years ago
This is the worst energy company I have experienced in my life! Every call I make to customer services, I am given conflicting and incorrect information by the staff, even managers. Following this I have raised more than one complaint. They marked them as resolved without even speaking to me about it! Emails to specific people are ignored and unfortunatelyI feel they lack any common sense when dealing with any issues. Avoid like the plague!
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Posted 5 years ago
Can’t get a refund of £390 Since 26 September when I left Just get fobbed off told there is no time scale and they can’t say when I will get it Shocking service despite the web site stating refunds take 14 days I have now asked for a deadlock
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Posted 5 years ago
Useless awful company. Again with holding MY money when a refund of massive overpayments has been requested. Passed from pillar to post and constantly having to start conversations from scratch. Do not have any timescales as to when they will make a refund. Absolutley disgusting company that do not care one bit about their customers. DO NOT SWITCH!! The worst company in hand ever had to deal with. They should be fined and reprimanded for their behaviour. If it were possible I would rate them minus 0. I just hope this review deters any other people joining them
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Posted 5 years ago
Don’t deserve even 1 star...no time for you or any concerns/queries. Put prices up by 30% in first month. I switched supplier on 3rd Oct and had to request my finals bills, request that I’d like a refund of credit, query a new gas bill (even though we’ve switched) originally they stated a backlog on refunds and now state no timescale for refunds. Internet search will show you lots of disgruntled customers. AVOID THIS COMPANY!!
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Posted 5 years ago
I changed to this company some months ago as it came back with the best deal, after a few months they decided to put up their prices to virtually match the big 6, so on reflect i changed again and now I cannot get my overpayments returned, and they are totally ignorant when I email the complaints department, the only reply I get is the standard reply, we will get back to you within 24 hours. They do by asking my full name and address when they have my account number in the email. I return my address to them - then it’s nothing. I have even told them they are breaking the law by holding my money after 14 days. They just do not care other than lining their pockets and going more money from the interest from the banks. I was warned about these but chose to ignore as I got a good deal. TOTALLY IGNORANT COMPANY I will put this on as many places as possible
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Posted 5 years ago
Changed supplier from EE, got a final bill on electricity asking me to pay £11.36. They chased for this payment, I asked where the gas final bill was. "oh that's in credit"of £54. 18. Would I like to pay the £11.36 and wait for my refund of £54.18? Then I suggested just refund the difference... ... One month later, please let me know when I can expect... We are putting your account into review to ensure the bills are correct... I call BS. They are trying to play hard ball and to punish for wanting a refund in time for Christmas when was due this from September.
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Posted 5 years ago
IF YOU ARE THINKING OF MOVING TO ECONOMY ENERGY, DO NOT DO IT. My experience is exactly the same as the last few complaints. I closed my account at the end of September and am still waiting for a refund of £273. A month ago they said it would be paid in 28 days. I spoke to them today and they said I am in the new improved and quicker refund system but they can't tell me when I will get my money! I asked to speak to a manager and they refused, I asked to speak to the accounts department and they said they don't have a phone!! I have requested a full copy of my account but that will take 30 days!!!!
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Posted 5 years ago
The worse energy supplier I have ever been with. In only 12 months I was with Economy Energy I had to ring them 7 times!!! They first messed up my bills and I couldn't get them to correct these. Then I decided to leave (surprise, surprise) and since August I'm still wating for my refund. Called them in October and was told it should take 4 weeks, called them again today and was told the money will be with me as soon as possible??? What that even means??? Customer service staff have no clue and give contradicting information. I just laughed in the end. Avoid at all costs unless you don't mind ringing them every freaking month.
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Posted 5 years ago
Still waiting for refundafter Leaving ago 2 months.shocking company.took out two payments when started.left September 24 .still waiting refund 26 th November and told it could be a couple of weeks.avoid this company
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Posted 5 years ago
This company has down right lied to me on several occasions regarding my £200 refund, from you will get it in 10 days time to their favorite you will get it in up to 28 days spanning back from August, I used money saving experts resolver so I have a record of all correspondence and I urge you to do the same.
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Posted 5 years ago
They owe me £380 since September and I can’t get them to refund my money despite 5 calls Lots of similar reviews Terrible company avoid at all costs
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Posted 5 years ago
I wouldn’t even give this company one star if I had the option. Turned my gas off for 4 days for no reason, emailed 2 complaints (because couldn’t get through by phone!) waited for 9 months for an apology & some compensation. Then received a letter with my new special rate to then be told I wasn’t entitled & the letter I received was a misprint?! Unbelievable. DO NOT go with this energy supplier!
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Posted 5 years ago
Do not use this company. Been waiting weeks for them to refund me £240.00. All they keep saying is that it is being processed. Truly horrible company to deal with
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Posted 5 years ago
I leave this company in august and still no get refund, need wait and wait, and nobody can't tell how long. no possible speak with manager - nothing - like a mafia - hold many and no access or speed up process....
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Posted 5 years ago
Avoid them at all costs they will not refund your money when you switch supplier
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Posted 5 years ago
I took a 12 month dual fuel contract with Economy Energy. From start to finish they have been one of THE most useless organisations I have come across. They have failed to act upon the perfectly good direct debit mandates that they had, despite having confirmed that these were in place. When I chased for them to debit me they said they would but then did nothing. Meanwhile after 6 months of this their debt collection department was threatening debt recovery and even though the so called "customer service" department and "Senior Complaints Manager" told me these threats should not have been made, they then said that they might not be able to stop further threats being made, even though they acknowledged that I was not in the wrong!. At about the 5th attempt and after around 8 months Economy Energy managed to start taking payments for Gas but failed to do anything for the Electricity account! They apologised for their very poor service when I complained and on 2 separate occasions offered small refunds by way of apology - they then failed to pay these which I had to chase. When trying to move to another supplier at the end of the contract the so called "live help" gave me conflicting information (the same person contradicting themselves), confirmed the wrong contract end date and then told me to ignore any formal contract letters sent out at the start of the contract as they "were wrong". In the end I made a formal complaint to the Energy Ombudsman who found the service of Economy Energy to be appalling. My experience of Economy Energy is of an organisation that has zero operational efficiency, no concept of customer service, separate departments that work independently of each other with no idea of what is happening and a live "help" facility that seems to make it up as they go. My advice is that even if they are offering reasonable tariffs, avoid them like the plague unless you want to waste many hours dealing with their errors!
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Posted 5 years ago
Left two months ago. Despite it saying it on their website that you may have to wait up to 14 days for a refund almost 50 days later I’m still waiting. I’ve emailed to complain. I have chatted to customer support online. I have spoken with customer support. Some have been helpful. Most have been very unhelpful. But I’m still waiting. It’s incredible. If customers took this long to pay what they owed the company would be taking action. Do not use them
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Posted 5 years ago
Economy Energy is rated 1.1 based on 162 reviews