Economy Energy Reviews

“ Its no Jan 10th and I am still being fed lies about my refund. ”

“ Switched from Economy Energy July 2018, thank goodness. Waited ever since for my credit to be refunded. Liars and constantly fobbed off. Have been sent threatening letters and a letter before action. So distressing for pensioners. In the end I clawed back my direct debit payment via my bank which left them owing me approx £1. Just knew that a company could not trade as bad as this and carry on. I had a lucky escape. ”

“ Three phone calls later to them and 3 lies from them about receiving the refund and i am still waiting for the money . ”

“ Left on 17 August and 5 months later still waiting to receive the refund of £203. ”

“ Both accounts was in credit, still waiting on the refund of 235. ”

“ I left Economy Energy on 17th October 2018. I am still trying to get my refund of over £550, nearly 4 months later Wish I’d read other people’s reviews first. Also when you call them they give you the option of a call back - that doesn’t happen. ”

“ Left early October- still fighting for gas refund of over £430 (I was given a date but they didn’t transfer funds) Also took dual fuel payments after the switch date so sought that money via my bank. My husband had his calls terminated when he asked for a supervisor and was refused a complaints department telephone number. Now I have cancelled the DD I have been told a cheque will be in the post... ”

“ If I could give them nothing I would. Been waiting since beginning of October for my refund. I've now contacted the energy ombudsmen. They've said it may take 8 weeks but at least I know that my money will be coming back to me. So if you've complained and you've been waiting over 8 weeks I recommend you do the same ”

“ Contacted them on 4/11/18 to be told that my refund had been sent to the finance team and would receive an email 3 days before being credited with monies owed. ”

“ Can I just say if anyone is waiting for a refund from the company like I was for several months just go straight to the omnibusmon service online and submit your claim and evidence, the company won't even submit there evidence they will just refund you straight away. I started the claim around 05.12.2018 and have looked in my bank today and Economy Energy have refunded me in full. ”