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Electric Tobacconist USA Reviews

4.8 Rating 35,066 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are good. Very unhappy that since I live in California I'm charged $30-40 extra on top of regular taxes! The time frame it takes to receive my vape pods is a bit ridiculous around 2 wks. We live in an instant world, nothing should take 2 wks to receive. Besides all that everything else is good. As long as you don't live in CA 😉”

Posted 1 year ago

Hi MCG, we appreciate your kind words! And we would be more than happy to give some more details regarding why these California taxes are charged: California requires two excise taxes on e-liquids and tobacco-free nicotine products; 61.74% of the wholesale price, and 12.5% of the retail price (CECET). Nicotine-free liquids are excluded from this tax. To learn more, please visit the California Department of Tax and Fee Administration's website at the following links: https://www.cdtfa.ca.gov/taxes-and-fees/electronic-cigarette-excise-tax.htm https://www.cdtfa.ca.gov/taxes-and-fees/tax-rates-stfd.htm Thank you for choosing the Electric Tobacconist. We pride ourselves on complete compliance and adherence to all federal and state regulations. -Britt, Customer Care

Posted 1 year ago

“Very slow to process an order ever before the shipping process begins.”

Posted 1 year ago

Hi Michael, thank you very much for your feedback in this situation. We would be very interested to understand what you reference so that our technical team can make the necessary improvements. We have reached out to you via email to start this conversation. -Britt, Customer Care

Posted 1 year ago

“The pods are always good, wish they still had hard strawberry. The shipping is terrible. two weeks or more, no tracking.”

Posted 1 year ago

Hi Mark, we are very happy to hear that you are satisfied with your purchase. Unfortunately, we cannot sell any flavored pods on our website as they have been nationally banned. Since we have to use independent carriers due to the PACT Act, you'll find that they don't have the same infrastructure as the Postal Service. As such, your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. Please always feel free to let us know if you have any additional questions or concerns by reaching out to our HelpDesk linked on the website. -Britt, Customer Care

Posted 1 year ago

“EASY TO ORDER. HAS PRODUCT IN STOCK AND ORDER LEAVES WAREHOUSE VERY QUICKLY; HOWEVER, THE SHIPPING AND RECEIPT OF ORDER TAKES A VERY LONG TIME.”

Posted 1 year ago

Hi, thank you very much for your feedback in this situation. As you know, the PACT Act, along with similar internal policy by big carriers, has forced us to partner with independent companies that make compliant deliveries. They do not have the same bandwidth capabilities or resources to get a package to you as quickly as you would have experienced previously. We appreciate your continued patience as the new age of shipping vape products takes form after the PACT Act's changes. -Britt, Customer Care

Posted 1 year ago

“Great products and pricing, just takes to long for delivery, never have I ordered something and it took almost 2 weeks.”

Posted 1 year ago

Hi Lynda, thanks for taking the time to provide your feedback on this review; we would be more than happy to provide some clarity in this situation. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. We are working with them to improve communication and notify you of delivery time windows, and we will keep all of our customers updated as we make progress. Thank you very much for shopping with us and please do not hesitate to reach out to our team with any inquiries that may arise. -Britt, Customer Care

Posted 1 year ago

“I got my order but I did NOT get my Phix batteries. It was buy 3 packs of pods and get abattary free. I bought 6 packages and ordered 1 battery which I didn’t get”

Posted 1 year ago

Looking at your order with us, I do see the 6 packs of PHIX pods; however, in order to redeem this promotion, the battery color of your choice must be added to your cart prior to checkout. Since this was not completed, the promotion was not applied. I have reached out to you via email to rectify this as quickly as possible.

Posted 1 year ago

“I am very disappointed that it looks like you are no longer you are going to be caring fin cartimizers. I sure hope you change your mind. The new batteries are not good.”

Posted 2 years ago

Unfortunately, as FIN has discontinued its products, we will no longer be stocking its lines. I apologize for the inconvenience this situation causes you. We do have compatible alternatives and are always happy to help find other brands that you might enjoy! Please feel free to reach out to our HelpDesk with any questions.

Posted 2 years ago

“Service is good, with prompt shipping”

Posted 2 years ago

We appreciate your feedback in this situation! As we continue to acclimate to the PACT Act legislation, along with our new carriers, we foresee an ever-increasing improvement in the quality of our shipping service. Please always feel free to contact us with any questions or concerns that may arise regarding future purchases using our HelpDesk!

Posted 2 years ago

“My last order was not good. I was surprised after being happy with them until that point.”

Posted 2 years ago

Hi Judith, I am very sorry to hear that your last order was not to your expectations! I have reached out to you via email to rectify this as quickly as possible. For future difficulties, we always recommend reaching out to our HelpDesk for the fastest service!

Posted 2 years ago

“I am not happy that right after I receive an order I have to place another order because delivery time is outrageously long.”

Posted 2 years ago

“It takes much too long to receive orders. You’d think this could be figured out. Disappointing!”

Posted 2 years ago

I am very sorry for the less than satisfactory experience that you have underwent with our carrier. Looking at your most recent purchase with us, it states to have been delivered last month. I have followed up with you via email to ensure that all went well with the contents of your parcel. We can confirm that we are not only working with our current providers to augment their delivery capabilities, but also onboarding compliant alternatives when possible. As such, we do not foresee these delays being present in the near future. We appreciate your continued patience in this situation; please let us know if we can answer any questions or concerns by reaching out to our HelpDesk!

Posted 2 years ago

“I enjoy your product, but your delivery provider that you use is the absolute worst. Long time customers, such as myself, that place regular orders under the same name and address should not be required to be present to sign each and every time if you continue to use the same delivery service. It took over a month to receive my last order and I had to miss work twice to stand by for a delivery that never arrived when it said it would.”

Posted 2 years ago

Hi Robert, As a result of the PACT Act legislation, all orders require a signature upon delivery. Unfortunately, this is not something that can be waived or preauthorized. We do apologize for the inconvenience this causes. As a suggestion, it may be helpful to change your shipping address to your work address so that you can be present to sign for the package. Please be advised that the shipping company we have partnered with is currently experiencing some delays as a result of increased shipping volumes caused by bans implemented by all major shipping companies. As they have a different infrastructure than other companies like UPS and FedEx, they will have longer transit times than what you are used to as well as occasional delays to the tracking information. We can assure you that we are constantly working to rectify these concerns and get back to the shipping standards our customers have seen from us in the past.

Posted 2 years ago

“My problem is that it took a month to receive my order. I have ordered from other vendors and received my order within three days. A month just way too long to wait for my order, very disappointed that I had to wait so long.”

Posted 2 years ago

Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress.

Posted 2 years ago

“I'm enjoying this product and would have given it 5 stars, except one of the pods arrived leaking fluid, and I had to throw it out fr fear it might explode or something. The service is great and Electric Tobacconist has always been expedient. What I like most is that I'm not able to purchase these flavored products in my area.”

Posted 2 years ago

Hi Gayle, thank you very much for your feedback in this situation and for your kind words! It looks as though we reshipped one of your devices since it did arrive leaking. We hope that this one was okay! I've gone ahead and followed up on this situation with you, just to be sure. We appreciate your shopping with us and please do keep us in mind for your future vaping needs!

Posted 2 years ago

“I ordered 38 days ago and still haven't received it. I have understand there are new regulations but there's no point in ordering anymore.”

Posted 2 years ago

Hi Josh, I am very sorry to hear of this troubling experience that you have underwent with our carrier and I would be more than happy to help get this resolved for you as quickly as possible. It looks as though we offered to reship or refund your purchase on the 9th of this month, as it was deemed lost in transit by our policy. I have gone ahead and sent a follow up email so that we are able to get your products to you, or refund the purchase depending on your preference. The Electric Tobacconist commits to either receipt of your purchase or a refund accordingly. Please know that we are working adamantly with our providers to rectify these delays and foresee augmentation in the near future.

Posted 2 years ago

“3rd time purchasing from your site. Prices are great, but each time I purchase it takes longer and longer to receive the product. My last purchase took a month to receive. In that time, I had to go out and purchase three separate times from other vendors. I am willing to pay for faster shipping.”

Posted 2 years ago

Unfortunately, we are unable to offer any expedited shipping at this time with the current restrictions in place; however, we can confirm that we have made significant strides in improving our partners' delivery capabilities as of late. We see a majority of orders reach their final destination within 13 days of their respective dispatch dates. We understand that these delays are a stark contrast from what you have experienced in the past with USPS and UPS and we want to assure you that we are working steadily towards regaining these standards. While the shipping speeds may never match exactly that of the postal service, we foresee our estimations declining as our independent providers augment their service. We thank you for your patience and understanding throughout this situation. We will continue to work towards bringing you an exemplary service once more.

Posted 2 years ago

“Could find more reliable shipping courier.”

Posted 2 years ago

Hi Charles, Unfortunately, we no longer have the ability to ship through any major shipping company, including USPS, FedEx, DHL, and UPS. Consequently, our options for shipping have been limited. We are constantly working with our shipping partners to improve delivery speeds, reliability, and communication. We do expect that these issues will be resolved once these carriers get adjusted to the larger bandwidth they are now facing. In addition to this, we are constantly looking for other shipping options as well. We do hope to get back to the shipping standards our customers have seen from us in the past and we appreciate your patronage as we work towards this.

Posted 2 years ago

“I'm hoping the shipping date is 10 days or less from the order. It seems to take a long time and I don't get any updates on when the order is coming.”

Posted 2 years ago

Hi Diane, we are currently estimating 7-10 business days for delivery through our Standard Regional Carrier, which is currently the only provider that services your region at this time. Please note that this is just an estimate and transit times may vary. Unfortunately, this carrier is experiencing some delays due to increased shipping volumes. This is a direct result of bans that have been implemented by all major shipping companies, including USPS. Also, this carrier ships packages through a network of smaller couriers, rather than directly to a local distribution center. Once a package leaves our warehouse, it is shipped to the carrier's main distribution center where is it then sorted and processed. Orders are then shipped to the final mile carrier that will be delivering the package. Because of these aforementioned reasons, transit times may be longer than what you would expect with other companies like FedEx or UPS. We do recommend keeping these delays in mind when placing your next order with us. We have also seen some instances of delays in updates to the tracking information. We are working to rectify this. If you place another order with us and you happen to not receive your tracking information, please reach out to us at our HelpDesk or hello@electrictobacconist.com and we would be happy to assist you.

Posted 2 years ago

“The only negative I have is that it takes too long to get your order.”

Posted 2 years ago

Hi Maureen, I would like to apologize for the delays that you have experienced with your recent orders. Unfortunately, we are no longer able to ship through any major shipping company, including USPS. As a result of this, we have partnered with two independent carriers who do not have the same infrastructure as companies like UPS or FedEx. Consequently, transit times will exceed what you are used to seeing with other delivery companies. Additionally, these new regulations are currently affecting every retailer in our industry and they have also had to make the switch to these independent carriers. This is resulting in some delays, which we expect to be resolved once the providers get acclimated to the larger bandwidth. I can assure you that we are tirelessly working with them to get packages to our customers as soon as possible. For the time being, it could be helpful to keep these potential delays in mind when placing your next order with us. I appreciate your patience during this difficult time for the vaping industry. As always, please feel free to reach out to us at our HelpDesk or at hello@electrictobacconist.com to let us know if we can be of any assistance!

Posted 2 years ago

“Delivery changes are maddening. If your ordering right after you receive your order because delivery takes so, so long & I end up going elsewhere to buy pods to tide me over, sometimes buying twice before my order arrives.”

Posted 2 years ago

I am very sorry for the delays seen on your purchases and I want to assure you that we are working adamantly with our current carriers to rectify these setbacks as quickly as possible. Additionally, we are actively looking to expand our service range and delivery capabilities by way of onboarding compliant alternatives. We appreciate your continued patience in this situation whilst we overcome difficulties presented by the PACT Act legislation.

Posted 2 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,066 reviews