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Electric Tobacconist USA Reviews

4.8 Rating 35,066 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy anymore! I was happy doing business with Electric Tobacconist at the beginning, when they had free shipping on orders under $35, all the suddenly the company got greedy with its valued customers, they exaggerate on their shipping high prices, if a small bottle item of Nic-salt juice 10ml costing $14 on their website, they charge $12.99 of normal shipping fee, that is too much money, they lost my monthly reorder shopping expense and doing business with me. As a Business graduate, I do understand all the aspects of a business, and find out this company simply got greedy in doing business and not to blame the Postal Service, not the federal government taxation on its tobacco and vaping products.”

Posted 2 years ago

Hi Luis, I would be more than happy to provide some clarification on this situation. We currently have two price breakdowns for shipments (which can be found linked at the end). Our shipping prices have increased since the PACT Act legislation has gone into effect. The reasoning behind this is due to the fact that our new shipping partners follow a very limited routing structure for their parcels. In this fashion, they have increased their rates until they are able to adapt to the new bandwidth that has been introduced to their system. While we do not currently have a timeframe for this change; however, we foresee an amelioration in our rates happening in the near future. We can confirm that we are working adamantly with them, as well as looking to partner with additional companies, to improve our range and delivery times. We are very sorry for the inconvenience that this has caused you. Please let us know if there are any further questions that you have. As always, if you have any concerns regarding what shipping category you fall into, or have questions about shipping availability in your region, you are welcome to reach out to our HelpDesk at any time. Shipping Information page: https://www.electrictobacconist.com/shipping-information-i167

Posted 2 years ago

“Love the products , web site slow Except checkout”

Posted 2 years ago

Hi, I appreciate your bringing this to our attention. Our team asserts that the best operating browser for our website is Chrome; however, there should not be any major discrepancies in how the website performs on other platforms. In the event that you are experiencing delays, we suggest clearing your cache and cookies in order to receive the most optimal service. If you continue to see any malfunctions on our website, we implore you to reach out to us so that we are able to resolve this as quickly as possible to get you back to ordering the products that you love.

Posted 2 years ago

“All went well, until I came to the checkout. There was a $9.99 shipping charge which I didn't expect, given that my order qualified for free shipping. No matter what I tried, it stayed right there and I was so frustrated that I just went ahead and paid it. ☹☹☹ Please make these "options" somewhat more understandable and easier to remove. When it stated "free shipping" I thought I would have got free shipping. That was the price of one more vape pen hat I could have bought.☹😥”

Posted 2 years ago

I am very sorry for the confusion caused by this situation and I am here to provide clarification that will help for your next purchase with us, as well as for anyone that might be feeling unclear in this area. If you refer to our shipping page (https://www.electrictobacconist.com/shipping-information-i167) you will see that we have two rows that cover our shipping price brackets. There is X Delivery/SRC V1 as well as SRC V2. If your area code falls into the "Standard Regional Carrier V2" category, these packages are no longer able to receive free shipping. The reasoning behind this is that our new shipping partners follow a very limited routing structure for their parcels. Your residency is outside of their regular operational vicinity which then requires more manpower to get the package to you. In this fashion, they have increased their rates for these select areas until they are able to adapt to the new bandwidth that has been introduced to their system. While we do not currently have a timeframe for this change, we can confirm that we are working adamantly with them to improve their range and delivery times. To be of as much assistance prior to placing orders, we implore any customer that might be concerned as to which category they fall into to contact us at their leisure. We can look into your specific zip code and inform you of which price range you fall into. If you have any other questions regarding your purchase or pricing, please do not hesitate to let us know via email at hello@electrictobacconist.com or by using our HelpDesk on the website.

Posted 2 years ago

“I've ordered from here before and it was great. This time I'm disappointed. I placed an order on 11/21. It is now 11/30 and STILL have not been provided a damn tracking number. My order says "dispatched" not quite understanding the terminology. Also, site says they no longer use USPS as the delivery method. Ok, how about letting your customer know WHO you are using as far as delivery. Also, I sent customer service an email and haven't heard back from them. Not a good experience this time. But I expect it from everywhere these days.”

Posted 2 years ago

Hi Ben, we are very sorry that you have not had a satisfactory experience and we will work to improve our service. We can confirm that all orders are dispatched from our warehouse the same day if placed before 2PM MST. Unfortunately, we are experiencing a slight delay in getting tracking links operating properly for some packages; I can assure you that this has no impact on the estimated delivery of the items. We are currently using a Standard Regional Carrier to ship our packages since we are no longer able to employ USPS. It looks as though our team responded to your inquiry 8 minutes after it was submitted. We would like to emphasize that we are working consistently to get matters resolved and return to a reasonable delivery window. We appreciate your patience in this situation as we overcome difficulties presented by the PACT Act legislation.

Posted 2 years ago

“The website is a bit finicky, plus after I got my full price and hot continue to pay...... It just sat there forever trekking me it was processing. After about 15 minutes of waiting I clicked the back button and went through the payment price again. This time it went through, only it charged me $9.99 instead of $6.99 for shipping which is what the first payment was charging me. 🤬”

Posted 2 years ago

Hi Brian, I am very sorry that you were experiencing difficulties with our website. Looking at your order, it seems as though you were charged $6.99 for shipping as originally quoted. If you would like to follow up with us on this situation via email (hello@electrictobacconist.com), I would be more than happy to investigate and clarify this further.

Posted 2 years ago

“I have been extremely happy until now with product and delivery. This new x delivery seems hopeless. My order was place on Nov 3/4. Every time I look at the tracking number and other day or 2 is tacked on. Now early December? This is ridiculous”

Posted 2 years ago

We understand your frustration during this very difficult time for the vaping industry. Unfortunately, on October 21st, USPS banned the shipment of all vaping products. UPS, FedEx, and DHL all made similar decisions earlier this year. Because of these changes, we have had to partner with other compliant regional carriers. These carriers are currently experiencing increased shipping volumes due to these drastic changes. They do not have the same infrastructure or bandwidth as USPS, FedEx, or UPS and therefore have longer delivery times. Packages sent through these carriers are passed through several smaller couriers and may have unusual shipping routes. We can assure you that we are working very closely with X-Delivery to improve these issues and reduce transit times as we all adjust to these new regulations. We are very sorry for the inconvenience that these delays have caused you. We appreciate your patience as we overcome the difficulties presented by losing not only USPS as a provider, but all other major shipping companies.

Posted 2 years ago

“I have been a VERY satisfied customer until this past, current order. All that the new tracking system shows me (beginning with the XLX is that my order has been delayed in Salt Lake City, Utah since Nov. 1, 2021. After having a date to expect delivery with a real tracking number, this is a difficulty due to the fact that I need to ensure that I am at home. Please help! I have already tried chat, calling and email. I don't know if it is secure to put my order # on this page.”

Posted 2 years ago

Hi Kay, thank you for reaching out to us with this concern. Please know that we are working adamantly with our providers to decrease these shipping times - unfortunately, with difficulties presented by the PACT Act (including the loss of not only USPS, but FedEx, UPS, and the like), we are seeing some delays on packages arriving within the timeframe that our customers are used to. We operate under a policy that confirms your receiving your products, or a refund for the purchase that you have made through us. As we make progress with our new regional carriers, we will be keeping all of our customers in the loop. Thank you very much for your continued support during these tumultuous times in the industry. I have reached out to you via email to talk further about your purchase.

Posted 2 years ago

“Its unfortunate these change in events, I've been using you guys for years and always had a great experience and you always had what I needed. Now many items, parts that I need to run devices, and juices that I like are no longer available. Either in general or only certain types or varieties. I understand its not the company's fault if the FDA doesn't approve some of the brands therefore can no longer stock them, its just a bit aggravating. I will still be a user and customer of the company but I will have to start using different items and juices because the ones I used to get are not obsolete from this company, but I trust you guys so I'll figure this one out...”

Posted 2 years ago

We appreciate your concerns in this situation and we can assure you that we are doing everything in our power to keep our products on the shelves. That being said, we are completely accepting of what the FDA and affiliated organizations decide in terms of marketability and are compliant with all regulations mandated. I would be more than happy to assist in finding similar products for you to peruse since your regular items are no longer available. I have reached out to you via email to discuss further. We are very grateful for your continued patronage even with what is currently going on in our industry and please do always let us know if we can be of any future assistance.

Posted 2 years ago

“The last 2 shipments I have gotten defective NJOY products. The first time, I got an empty box. The second time (a different shipment) it never lit up- dead battery? This never happened when I was able to get the product through the NJOY website. Wht should we do if we have a defective product?”

Posted 2 years ago

We appreciate your reaching out and I would be more than happy to assist in this situation. When you find that you have a faulty product or an issue with your purchase, we ask that you please reach out to us via our Help Desk on our website or at hello@electrictobacconist.com so that we are able to address any concerns specific to your order. I have reached out to you so that we are able to properly follow up on this situation.

Posted 2 years ago

“Even though you did not manage to deliver it, Thanks for the quick refund after I asked. When things settle down, I will be back. I'm on your side. Keep me informed and GOOD LUCK.”

Posted 2 years ago

Hi TM, we appreciate your reaching out! And we are very sorry that your order had difficulties reaching you - we want you to know that we are working adamantly to resolve these shipping delays and get our new provider up to speed with our delivery needs. We can assure you that we will regain the shipping standards that we have upheld for so long and we thank you for your patience throughout this situation. As always, please feel free to reach out to us with any questions or concerns that may arise.

Posted 2 years ago

“From C Shipping charges too high. Batteries used to last longer.”

Posted 2 years ago

Hi C, thank you for contacting the Electric Tobacconist! As you are probably aware, the vaping industry has been added to the Pact Act and this has created a legal requirement for Adult Signature on delivery for all orders. FedEx, UPS, and soon USPS are no longer shipping or will cease to be available soon. This means we are working with a new carrier partner. We are working closely with them to improve service levels and where possible we will continue to reduce the cost of shipping. ET has a shipping plan that covers part or all of the cost as you spend more. Please read the shipping page for a breakdown of the changes and costs here. We also have multi-buys on our products to allow you to save more if you can buy more. We understand this is not always easy. We fully appreciate that the increase in shipping costs is challenging, but if you spend $80, the shipping is $3.99 or FREE over $120. Please always feel free to reach out to our HelpDesk if you encounter any trouble with your products!

Posted 2 years ago

“You did not satisfy me, in fact you are my only option for some political and or economic reasons. Indiana refuses to allow commerce with certain entities.”

Posted 2 years ago

Hi, I think you may have meant to leave this review on your local State Governor's website, but if it was meant for us, many thanks! Louis ET Team

Posted 2 years ago

“Good service up until now. This new shipping takes forever and every day when I go online to see when the delivery date will be, it’s set back another day or two. Total inconvenience. Love the promptness of this company but I don’t recommend the new shipping company AT ALL.”

Posted 2 years ago

“I have been very happy until now. However, the new delivery service is terrible. I placed my last order expecting some delay, but the delivery tracking says it has now been in my town for the last 6 days. Every time I check the expected delivery date has been pushed back another day. How do they expect you to be at home for days on end so you can sign for the order?”

Posted 2 years ago

“Jury is still out with me regarding OXL, but their tracking system is awful. I put in two orders, eight and nine days ago. No idea where my packages really are. $$$ money tied up and vacations looming making delivery even more difficult. ET has been a terrific place to order your vaping needs and I get the fact The Pact Act is a hassle but with compliance to certain stiff requirements, the USPS may again be available if ET works hard to get it done from what I have read. Packages can be sent General Delivery to your Post Office, where you could show ID and sign for the package. This eliminates under age sales.”

Posted 2 years ago

“I've been a customer for a couple years with very few issues. The only reason I gave them 3 stars is for some reason they quit carrying lostvape products which is very disappointing cause that's the only product I use. Now I just read their shipping has become a problem. So it comes down to this order if it doesnt show up in a reasonable time frame this will be my last order. it's already a bit of a hassle to have to order from two different places to get what I need. I'm loyal to a fault and would prefer to keep ordering from ET. I will update my review when I get my order to let everyone know how long it might take to get their order.”

Posted 2 years ago

Hi Pat, Sadly Lostvape is no longer legally allowed to be sold on the US market. As your your recent order, we're currently asking customers to allow 10-15 days (as you should have seen in checkout) while we transition to our new carrier (a change forced upon us by the PACT Act), so hopefully it will be with you within this timeframe. All the very best, Louis ET Team

Posted 2 years ago

“Very pleased with product EXCEPT FOR THE CHANGE IN PRICE AFTER STATING IT WOULD BE CHEAPER....NOW I BUY 6 of them that said it would be 3 for 36 and I end up paying $110 now they have 3 different fees... this might just be my last time buying from this site bc of this...”

Posted 2 years ago

Hi Ashley, I see you had an $18 excise tax applied to your order because of your shipping destination. We would love to waive costs like this, but sadly we have to remain compliant. We totally understand if this means you find it cheaper to buy from physical stores in your local area, but this isn't an option for some. Thanks for your feedback, Louis ET Team

Posted 2 years ago

“I can only vouch for the selection and prices, as I am on day 22 waiting for my order. I'm sure ET is a fine company, but DO NOT CHOOSE ONELIVE for shipper when given the choice of shipper! They tried to deliver a week ago when I wasn't there for signature. I got a text telling me they missed me with a corrupt link to contact them. Now every day I check the tracking and the delivery date keeps changing!!! I guess you need to order 2 months before you need it.”

Posted 2 years ago

Hi, Thanks for your feedback. Sadly USPS will not be available when their final ruling is released with regards to the PACT Act - this will apply to all online vape retailers, so we're asking that customers allow 10-15 days for deliveries at the moment. We are seeing these shipping times improving but this new shipper has had to transition to carrying a large percentage of the industry's orders in a very short space of time, which has brought a few teething problems. We are sorry that you've experienced delays with some packages and we are confident the service will improve and are working hard with Onelive to ensure this happens in the short term. Thanks again, Louis ET Team

Posted 2 years ago

“Always been happy in the past, new shipping company is terrible my order sitting in Utah for 10 days, I am in Florida. They haven’t updated location of my order for a week other than changing the estimated delivery date. Sorry to say but I will probably not be placing another order.”

Posted 2 years ago

“I ALWAYS order my juice at electronic tobacconist however this last time was frustrating because they had to ship two packages from different places that I can understand however when going through Colorado I emailed them for an updated tracking number and was sent a link yesterday I got my juice after ordering on March 26. The tracking number for the second package was incorrect as I checked it yesterday said it was still in CO then it was at my door step. That was pretty frustrating”

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,066 reviews