Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,057 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,057 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 3 weeks to get a 2 day delivery and no one cared and stuff was missing”

Helpful Report

Posted 3 years ago

We're very sorry to hear it took this long for your package to arrive! I've reviewed your previous correspondence with our customer care team and I was unable to locate any tickets regarding this order's delays. USPS is experiencing severe delays at this time so we are asking for a little extra patience while they work to catch up, however, you're always welcome to reach out to us with any concerns that you may have about your order.

Posted 3 years ago

“Customer Service, so so. Shipping takes too long. Price point higher than others.”

Helpful Report

Posted 3 years ago

Thank you for contacting the Electric Tobacconist. Unfortunately, our couriers are experiencing some slight delays due to the recent influx of inclement weather; however, we can confirm that all of our orders are still leaving the same day if placed before 2PM MST. We try to compare prices with other online retailers in order to be as competitive in the market as possible.

Posted 3 years ago

“Unfortunately, the cost you are charging is significantly higher than I can buy the LOGIC power cartridges at my local 7-11. So I may not be buying from you.”

Helpful Report

Posted 3 years ago

Thank you for contacting the Electric Tobacconist. We try to make our prices as competitive as possible with other online retailers - our free Frist Class Shipping for orders over $30 and free Priority Shipping for orders over $80 are great deals as well!

Posted 3 years ago

“This was my first order and it came promptly and packaged well. I received excellent customer service with updates on my shipment. You cant beat these prices either, highly recommend.”

Helpful Report

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! We appreciate your kind words - we are constantly striving to find new ways to satisfy our customers, please let us know if there is anything we can do to make your shopping experience with us even better!

Posted 3 years ago

“Good quality items and delivery time, 3 stars. Limiting number of refill cartridges in a 30-day period (e.g. 40 packets of 2 Vuse Solo cartridges), -2 stars. Some people vape more than a couple cartridges a day. As a result, I've had to go with another distributor until I satisfy the 30-day restriction.”

Helpful Report

Posted 3 years ago

Thank you for contacting the Electric Tobacconist. We have this limitation in place to help ensure that we are selling to the end-user. We are very sorry that we could not be of further assistance in this situation!

Posted 3 years ago

“I ordered my blu tobacco chill liquids. When I order them from my blu, they are clear and fresh. I must have been sent really old ones. They smell and they are very dark in color, and actually taste pretty old. I thought I'd try to order through you instead of them, but it didn't turn out the way I wanted.”

Helpful Report

Posted 3 years ago

We're very sorry to hear you have had trouble with some of the pods you ordered! We have reached out to the email address associated with your account so we can replace these for you. Thank you for bringing this to our attention!

Posted 3 years ago

“Wondering why other e-cig stores can ship to Utah but this site can't.”

Helpful Report

Posted 3 years ago

To comply with the law, Electric Tobacconist is no longer able to ship our products to Utah. We are very sorry for any inconvenience this causes!

Posted 3 years ago

“I loved ordering my juice from this company I always receive free shipping and I order quite a bit but then all of a sudden on my last order I was not only charged for shipping but I also had to sign for the package which I had to go all the way to the post office to pick up because they would not leave it like they usually did otherwise this is a great company this was just a bit shocking”

Helpful Report

Posted 3 years ago

Thank you for choosing the Electric Tobacconist! In accordance with state law, we require an adult signature upon delivery via Priority Mail or UPS in Oregon. The shipping cost for orders under $80 that require an adult signature upon delivery is $9.99. We would like to refer you to our shipping page that has the most complete information - https://www.electrictobacconist.com/shipping-i167. We hope this information helps and apologize for any confusion caused!

Posted 3 years ago

“I came to your company because you were the only place in America to buy wicked e-liquid. I am trying another product from you now that the FDA has tied your hands but if I don’t like it I no longer be a customer. You have be ok I used to buy my product directly from Wicked. This witch-hunt and corruption at fda and all levels in reality is appalling. I will not start smoking again. But as a epileptic am Leary to try new thing. Can Nic salts I am trying In replacement even be used in my device?”

Helpful Report

Posted 3 years ago

We're very sorry to hear you've had trouble finding a replacement for your Totally Wicked e-liquid. We've reached out to the email address associated with your account so we can assist you further in this endevor. Thank you for reaching out to us!

Posted 3 years ago

“I had to go to the post office to pick up my order. Why wasn't it shipped to my address?”

Helpful Report

Posted 3 years ago

Thank you for contacting the Electric Tobacconist. If you are not home to sign for your package, USPS should leave a notice detailing the post office where your package is being held. This only takes place for purchases that are adult signature required which happens in a handful of states.

Posted 3 years ago

“Not happy that you no longer carry Smok Stik Prince coils. Peace Roy”

Helpful Report

Posted 3 years ago

We are very sorry that we no longer carry the SMOK Stick Prince. Unfortunately, this product did not go through the PMTA process, as such, we are no longer able to sell this on our website. Please reach out to our Customer Care team for any further inquiries and thank you for shopping with us.

Posted 3 years ago

“Like the product but hate the slow delivery”

Helpful Report

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! We are very sorry that your order was delayed in reaching you - unfortunately, USPS is experiencing some slight delays due to the pandemic as well as recovering from New Years and the holidays when they experienced unprecedented bandwidth.

Posted 3 years ago

“Sometimes shipping is fast, but other times I wonder if they forgot to ship my order for a few days.”

Helpful Report

Posted 3 years ago

All orders are shipping out same-day if they are placed before 2:00 PM MST and any orders placed after that cut-off time are shipped out the following business day. USPS has been experiencing some severe delays due to an influx of packages and their social distancing efforts. We are hoping for these delays to be resolved soon, however, we do offer UPS Ground shipping as an alternative.

Posted 3 years ago

“You use the USPS for standard delivery despite all of their issues. My last order sat in the Boulder post office for over a week.”

Helpful Report

Posted 3 years ago

We are very sorry for USPS's current delays. We are hoping these delays are resolved soon, however, we do offer UPS Ground shipping as well in the meantime.

Posted 3 years ago

“The power unit does not work I need to be replaced.”

Helpful Report

Posted 3 years ago

We are very sorry to hear you have had trouble with your device. We've reached out to the email address associated with your account so we can assist you further with this matter.

Posted 3 years ago

“great company! shipping could use work! ordered products on the 5th of january only to get one item by the 21st.”

Helpful Report

Posted 3 years ago

We are very sorry that your packages were delayed in reaching you. Unfortunately, USPS is experiencing some delays due to the pandemic and recovering from the strenuous holiday season. We can confirm that all of our orders are leaving our facility the same day if placed before 2PM MST. We greatly appreciate your patience and patronage!

Posted 3 years ago

“I ordered a Boulder and it said that I got a Bantam Juice FREE. When I placed my order, I had to pay for it. Can you please tell me why ? Thank you for fixing my Last name.”

Helpful Report

Posted 3 years ago

We're very sorry to hear you've had trouble updating your account. It doesn't look like we've received your request to change your last name, however, we've gone ahead and updated it for you. We've also sent you an email from our helpdesk to confirm. Thank you for reaching out to us!

Posted 3 years ago

“Recieved wrongstrength tobacco. Ordered 1.2% and recieved 2.4,%.”

Helpful Report

Posted 3 years ago

We are very sorry to hear you have received the wrong items! We have reached out to the email address associated with your account so we can get a replacement order set up for you. Thank you very much for letting us know!

Posted 3 years ago

“Only reason I rate it this is because I ordered almost month ago and still haven’t received my purchase . Granted the it’s office has had delays but this is extremely long ! Hoping the product is top notch when it arrives!! Last order I received the wrong coils for my vaparesso so have whole pack of unused ones . Besides that had been happy in past with vape juice and products !”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We're so sorry to hear you haven't received your order yet and we thank you for letting us know. We've reached out to the email address associated with your account so we can assist you with this matter. Thanks again!

Posted 3 years ago

“I was pleased with the prompt service and quality product.The Extreme ice has good minty flavor”

Helpful Report

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! We are very happy that you are satisfied with our service and products! We strive to provide the best items as fast as possible whilst upholding our quality standards.

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,057 reviews