Electric Tobacconist USA Reviews

4.8 Rating 35,017 Reviews
97 %
of reviewers recommend Electric Tobacconist USA
4.8
Based on 35,017 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Electric Tobacconist USA Reviews

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Thank you for following up on my mom's pods, earlier I wrote a one star review. I'm changing it now because of the quick response to my earlier query regarding ordered but not received. They have been received:)
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Posted 1 year ago
We love a changed review - thank you for your feedback and we're glad we got your issue sorted in the end! All the best Louis ET Team
Posted 1 year ago
Customer service is first rate.
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Posted 4 days ago
I have been with them for years. all of a sudden they want a social security number. with websites getting hacked every week, why would anyone be so dumb as to give your social security number, and how do any of us know you won't sell that info? I was unhappy anyway, as last year I received a product that was damaged. they gave me a credit but not for outrageously expensive shipping. I got nothing that worked but had to pay the shipping. That is not how you treat a customer that was loyal for many years. glad I found a better place.
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Posted 5 days ago
Hello, thanks for taking the time to leave us a review. We have always required a social security number to set up an account/place an order on our website. We use a reputable third-party age verification system called Veratad. This service specializes in online age verification and is widely trusted across various industries. We're sorry to hear you didn't previously receive a credit for the shipping. To make things right we have credited your account with $3.99 which was the shipping cost of the order. If you wish to place another order with us you can use this credit towards your next order. Best Regards - ET Team
Posted 3 days ago
They responded so quickly, and resolved my issue faster than a phone call.
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Posted 3 weeks ago
Fast and courteous response to submitted ticket. Very good prices. Orders are always shipped promptly. Delivery updates put use a little attention. Never had a return, no problem with the products that I've received
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Posted 3 weeks ago
Excellent service. Responded quickly when my order took much longer than anticipated.
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Posted 1 month ago
Prompt delivery before estimates, orders always correct
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Posted 1 month ago
Been ordering for a couple years and have never had an issue. Pods are always fresh and pricing is great. Only wish there was a points program or receive a coupon for return customers
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Posted 1 month ago
Gracias por ayudarme con mi producto
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Posted 1 month ago
Good company, high quality products. Only wish the shipping was a little faster. Would recommend
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Posted 1 month ago
Easy to order, great product and excellent communication and updates on your order.
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Posted 1 month ago
Good prices.
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Posted 1 month ago
Easy ordering, free delivery 😀
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Posted 1 month ago
Product has helped me reduce my consumption of regular cigarettes.
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Posted 1 month ago
I love the company. I love the products. I do not like the shipping. It takes too long. I know it's free of charge but you should have different shipping options. Even if you have to pay extra. Let the customer decide. Aside from that. You have my vote
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Posted 1 month ago
The shipping has been great and delivery has been on time ususally. I say this because when I check for an update, I'm never sure which day it will arrive. Would be nice if we had an update when it's out for delivery. Otherwise I'm quite satisfied with the over-all work being done by Electric Tobacconist.
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Posted 2 months ago
Always out of stock.
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Posted 2 months ago
I’ve relied on this company for years. I cannot find the pods that I like anywhere in my valley and thankfully ET always has them in stock and ready to go. Not to mention the delivery time is amazing. Super affordable, great customer service and even better products.
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Posted 2 months ago
I’m not sure this is even a real company. They took my money but I still have no way of getting info or a delivery date. I’m worried this is a fake and they just stole from me.
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Posted 2 months ago
Hi There, I can confirm that we have a dedicated customer support team to assist with any query you have. So we can best assist you further, please get in touch with our support team here - https://help.electrictobacconist.com/support/tickets/new
Posted 2 months ago
I've relied on ET for years because the quality of their products are top notch. Recently, I missed a delivery over the Thanksgiving holiday and had to request a refund or a credit under their delivery protection feature. The customer service I received was excellent and very responsive to my request, and the credit was applied to my account as soon as the return of the product was verified. Given the shipping constraints placed on their products, ET's commitment to supporting their customers is outstanding.
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Posted 2 months ago
Thank you for getting back to me quickly. Regards Raf
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Posted 2 months ago
Electric Tobacconist USA is rated 4.8 based on 35,017 reviews