Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,055 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,055 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad that you got rid of all the products I bought”

Helpful Report

Posted 21 hours ago

Hi Mary, Your preferred product has been discontinued by the brand, not us. However, in good news, we have secured some more final stock of + Tanks, so keep an eye on our website and they should be available within the next 48 hours! Kind regards, Louis ET Team

Posted 16 hours ago

“ET becomes worse and worse when it comes to shipping. It was 15 day delivery before but recently my last 3 orders were 22, 29 and 36 days. This is not acceptable.”

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Posted 2 days ago

“I did not get my order and still was charged a restocking fee. I have shopped with Buy Pods Now for 4 years. They were out of the Vuse pods so I ordered from you. There was never any problem with delivery to post office, they would accept/sign and I would sign again when I picked up my order. I will never order from ET again”

Helpful Report

Posted 3 days ago

Hi Barb, Thank you for taking the time to leave a review, we're sorry to hear the experience wasn't what you were hoping for. As per PACT ACT guidelines, an adult signature is required to complete delivery and comply with the law. This is not something Post Offices can facilitate. As a result, the Post Office you used as your address refused the delivery attempt and the carrier returned the parcel to us. I hope this helps to understand the situation and if you have any further questions, please do not hesitate to contact our Customer Support Team. Best Regards, ET Team

Posted 22 hours ago

“It’s been 30 days since I placed my order and still haven’t received it.”

Helpful Report

Posted 6 days ago

Hello, we appreciate your feedback and apologize for any inconvenience caused by the delivery delay. To ensure a swift resolution, we kindly request that you contact our support team via the Help Desk on our website. Once we receive your query, we will conduct a thorough investigation and have this resolved for you as soon as possible. Best Regards - ET Team

Posted 4 days ago

“I haven’t tried product because ordered March 6 and it hasn’t been delivered. Cannot get a refund because not considered lost for 40 days. No communication since an email statng receiv r my order. WORSE CUSTOMER SERVICE EVER.”

Helpful Report

Posted 1 week ago

Hi Sharon, thank you for providing us with your feedback. We're sorry to hear there's been a delay in the delivery of your order. It appears that we haven't received any prior communication from you regarding this matter. To assist you promptly, we kindly ask that you contact our team through the Help Desk. Rest assured, we will investigate this issue thoroughly for you. Best Regards - ET Team

Posted 1 week ago

“Never received package. Electric tobacconist not trying very hard to contact the shipping company on attempting delivery or getting package returned. I'll never buy from this place again! Worst shipping procedure I've ever experienced.”

Helpful Report

Posted 1 week ago

Hi Jennifer, thank you for your recent review. We apologize for the delay in the delivery of your order. Rest assured, our team is actively investigating this matter and communicating with the delivery carrier to resolve it promptly. We understand the importance of timely delivery and are committed to keeping you informed every step of the way. We will reach out with further information once we receive an update from the carrier. We greatly appreciate your patience and understanding in this matter. Best Regards - ET Team

Posted 1 week ago

“I have not received package yet.”

Helpful Report

Posted 1 week ago

Hi Joan, thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the delay in the delivery of your order. To assist you promptly, we kindly ask you to reach out to our support team through the Help Desk on our website. Upon receiving your query, we will investigate the matter thoroughly and resolve this as soon as possible. Best Regards - ET Team

Posted 4 days ago

“I have been with them for years. all of a sudden they want a social security number. with websites getting hacked every week, why would anyone be so dumb as to give your social security number, and how do any of us know you won't sell that info? I was unhappy anyway, as last year I received a product that was damaged. they gave me a credit but not for outrageously expensive shipping. I got nothing that worked but had to pay the shipping. That is not how you treat a customer that was loyal for many years. glad I found a better place.”

Helpful Report

Posted 3 weeks ago

Hello, thanks for taking the time to leave us a review. We have always required a social security number to set up an account/place an order on our website. We use a reputable third-party age verification system called Veratad. This service specializes in online age verification and is widely trusted across various industries. We're sorry to hear you didn't previously receive a credit for the shipping. To make things right we have credited your account with $3.99 which was the shipping cost of the order. If you wish to place another order with us you can use this credit towards your next order. Best Regards - ET Team

Posted 3 weeks ago

“I’m not sure this is even a real company. They took my money but I still have no way of getting info or a delivery date. I’m worried this is a fake and they just stole from me.”

Helpful Report

Posted 2 months ago

Hi There, I can confirm that we have a dedicated customer support team to assist with any query you have. So we can best assist you further, please get in touch with our support team here - https://help.electrictobacconist.com/support/tickets/new

Posted 2 months ago

“Products take forever to be shipped. Then the shipping company updates that they have tried to deliver with no one to accept/sign for items, however they never tried to deliver (we were home both days and have a camera, no one came). Reached out to ET and have to wait 40 days, laughable service. Canned response received from ‘customer service’. This is my last order with ET, no trust in the service anymore.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with Electric Tobacconist USA. We apologize for the inconvenience caused regarding the delivery attempt of your order. We have reported this to our carrier and requested an update on its whereabouts - Once received, the update will be shared with you via the open ticket you have with our support team. Rest assured this will get resolved one way or another. Kind regards, ET Team

Posted 7 months ago

“Contact page SUBMIT doesn't work! I never received Order ETUSA2822273. Shipment ID 2150667/4196132 says received and signed for. That is a LIE!”

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Posted 7 months ago

“I never received my order, even though it was just batteries. Apparently it needed to be signed for. I work, so I missed deliveries and did not get any notification either at the house or text or email.”

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Posted 9 months ago

Thank you so much for taking the time to share your experience with Electric Tobacconist USA, Anthony. We apologize for the inconvenience that was caused due to the fact that your order needed signing for. This is now the law, but I understand your parcel was eventually received. Thanks for your feedback Louis ET Team

Posted 8 months ago

“Website says delivered but I never received it”

Helpful Report

Posted 11 months ago

Hi Mark I can indeed see in the tracking that your order was marked as delivered. Please reach out to the the team at electrictobacconist.support and we will do our best to resolve this matter. Thanks Louis ET Team

Posted 11 months ago

“Never got them.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to review Electric Tobacconist USA, Mary. We sincerely apologize for the fact that you never got the items you ordered. We are monitoring your delivery and we see a delivery attempt was made Sunday 7th, so perhaps you were out at the time. We have an open ticket in our system monitoring the whereabouts of your order, so this will get resolved one way or another. Kind regards, Louis ET Team

Posted 11 months ago

“They got my money. I didn't get my refills. I thought that their 40 day charge would automatically send a replacement. And it's a shame because I have had great service until now. Submit tickets, hear nothing. Submit another ticket, hear nothing. I get that shipping is a pain and but come on. Working on seventy days! You should hire the Pony Express only took them 11 days to get Missouri to Calf!”

Helpful Report

Posted 1 year ago

Hi John, We are so sorry your February order got lost in transit. I see the reshipment got to you nine days after it was sent out, so we hope you were at least satisfied with the resolution process. Sorry again for the inconvenience this will have caused, Louis ET Team

Posted 11 months ago

“I am waiting for an order I placed on March 17th. It's impossible to get in touch with you!!! I would like an answer to my inquiry. Where is my order???”

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Posted 1 year ago

“Spend your money someone where else worst company ever”

Helpful Report

Posted 1 year ago

“I ordered with company over a year ago and it took 2 months to get my product and we’ll I know call me crazy I thought I would give the company another try and guess what now it’s been almost over a month and still nothing Take your money elsewhere they will never change order from a reliable company somewhere else I am sticking with the one I was ordering from I get my order in about a week much nicer I don’t know what I was thinking”

Helpful Report

Posted 1 year ago

Hi, Orders dispached 20th Feb hit a delay on the way to our MO hub. We are so sorry for this. Please rest assured your order is protected under the ET 40 Day Package Protection scheme. Louis ET Team

Posted 1 year ago

“I ordered over a month ago and still did not get my order, they are saying they think it's lost but I have to wait 2 more weeks to be able to request a refund! I have ordered from them a few times before and it takes 3 week to get my order. I just ordered the same thing at the same price from Vape Shake yesterday and it is being delivered tomorrow. I will never use Electric Tobacconist again.”

Helpful Report

Posted 1 year ago

Hi, We introduced a 40 Day Package Protection scheme to cover our customers for lost orders. This is a free service to our customers we offer on all orders. Sadly we cannot bring forward the 40 day mark, else we risk refunding orders that subsequently arrive. Sorry for this and apologies for the delayed order. Louis ET Team

Posted 1 year ago

“The very worst place to order from Try somewhere else!! Any reviews that say oh I got my shipment fast is right out not honest!! I stopped ordering from them last year because it took almost three months to get my order well, I thought maybe I would give them another try Well you guessed it so far has taken almost a month any any shipping update just says in transit!! Stop ordering from this place it’s a scam!!!”

Helpful Report

Posted 1 year ago

Hi We saw some delays on orders that dispatched on 20th February. We apologize for this. If you reach out to our help desk on electrictobacconist.support we will be able to advise on when you are eligible for a refund if this order is in fact lost. Thanks Louis ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,055 reviews