“Fantastic classic fashion for the young ones but also for me , and I am over 50 years old :)
The website is very easy to order, the dispatch is fast and delivery can be tracked quickly too. Very good service and returns are fee and so easy too.”
“Great website with tremendous range - the jeans are extremely good value, beautifully cut and slim without being too narrow.
Also different colours from the usual blue.”
“The best thing I like about Esprit is their quick and flawless customer service. I bought three down jackets, two of them started losing fur within few days. I complained and returned the jackets. Got the full refund without any problems.”
“They used to sell great quality clothes, but the clothes became quite average and not worth the price. I especially loved the trousers they used to be thick and nice, now they are very thin and pricey.”
“Really happy with items ordered, ordered 2 different sizes, returned some and that’s when the fun started, took a month after they received the item for them to give me a refund. Kept blaming brexit. I did eventually get refund though, such a shame as I like the brand but will be very wary of ordering again. Beware!”
“Generally good customer service, delivery etc. I have bought things from esprit many times without issue. My only problem with them is that their sizes are getting bigger and bigger to the point where very little of what they sell fits me...”
“Returned the items 12/3/24
They were then sent to Germany where they arrived 27/3/24
iPhones to ask for my refund 2/4/24
Assured it would be in2 days
11/4/24 no refund”
“If I could give them a 0 star review, I would! This company is a big scam, please don't waste your money and time ordering!!
I ordered a coat from them that was too big so I had to return it. My return arrived at the UK depot on the 1st of December so I assumed that I will be seeing my money in the next few days after that. After 2 weeks of no refund, I contacted Esprit customer support to ask what was going on. I was told that after the parcel reaches their UK depot, it usually takes another 14 days for it to reach Germany. I got in touch with them multiple times after that and all they were able to say was nonsense about how much busier than usual they are and that parcels are now taking longer than usual. It's now been 2 months of no refund and I'm starting to lose hope that I'll ever see my money back.”
“Tried to return an item. You have to email them for permission and instructions! They kept saying that they didn’t recognise the order number despite me sending photos! I had to write repeatedly and then they eventually said that it was now outside their 30 day return window! Even though it wasn’t. Bunch of con artists. Avoid this company.”
“I was waiting on TWO orders to arrive. Both delivered to areas not even close to my city. I have tried emailing them to find out the address they used on the labels and never received a reply. You get what you pay for! DO NOT let the cheap prices fool you!!!”
