Etsy have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their returns process and refunds.
“
After a mix up by Vertu gallery Simon couldn’t have been more helpful and in fact offered to sell me the Warhol print at a greatly reduced price which I accepted .I wouldn’t hesitate to recommend them to anyone looking for a modern print .
”
- Robert Webster
“
Over the moon. Purchased mural / mosaic tiles. They were better then expected. Well pleased with the quality, the price, and how quickly we received them. I have purchased from Etsy before and will do so in the future. We'll done Etsy.
”
- Old Spice
“
Lovely home made things. Great price and delivered fast. No hassle shopping. I will definitely be using more often
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- Msmith
“
Received my products, earrings & plant pot promptly, next day delivery from Pipitcrafts, Holmfirth. Excellent , reliable service!
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- Penny Jackson
“
very prompt in delivery and when I had issue with the product, I supplied a photo and it was dealt with that day!!
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- Anonymous
“
I ordered a face mask from, You So Crazy Fashion, through Etsy, I was VERY pleased! The quality is excellent, and delivery was quick.
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- AGGIE ALUMNI
“
I bought a top from a top rated seller on July 1, I received it on 7/11, tried it, found it weird fitting and scratchy, the armholes were to big and the cleavage a little too deep, even though it was my size, I thought "that's ok, they said returns were accepted", I contacted the seller and asked for a return, they said I could but I had to paid for it myself and they would refund me as soon as they got the item back.
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- Yany
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I get returns, and any on-line business will.
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- Steve Schlangen / owner
“
I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos.
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- jolie baetzel
“
Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.
”
- S
“
I contact the sellers… she agrees to refund my money but she disappeared.
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- Anonymous
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Of course as my customers were getting worried about their orders being processed, Etsy started refunding one after another.
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- Anonymous
“
Chuffed my package has arrived 2nd class in 2 days. Smashing service
Will use again. Punch and pickle. Thanks a lot Paul x
”
- Maggie Coy
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I've bought a lot of goods from these guys and the service has been very good
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- Giles Middlemass
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Received my products, earrings & plant pot promptly, next day delivery from Pipitcrafts, Holmfirth. Excellent , reliable service!
”
- Penny Jackson