Etsy Reviews

2.3 Rating 574 Reviews
D
Happiness Grade

Etsy have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their returns process and refunds.

A-

Price - Excellent

87.50%
Industry Average
After a mix up by Vertu gallery Simon couldn’t have been more helpful and in fact offered to sell me the Warhol print at a greatly reduced price which I accepted .I wouldn’t hesitate to recommend them to anyone looking for a modern print .
- Robert Webster
Over the moon. Purchased mural / mosaic tiles. They were better then expected. Well pleased with the quality, the price, and how quickly we received them. I have purchased from Etsy before and will do so in the future. We'll done Etsy.
- Old Spice
Lovely home made things. Great price and delivered fast. No hassle shopping. I will definitely be using more often
- Msmith
C

Delivery - Average

63.64%
Industry Average
Received my products, earrings & plant pot promptly, next day delivery from Pipitcrafts, Holmfirth. Excellent , reliable service!
- Penny Jackson
very prompt in delivery and when I had issue with the product, I supplied a photo and it was dealt with that day!!
- Anonymous
I ordered a face mask from, You So Crazy Fashion, through Etsy, I was VERY pleased! The quality is excellent, and delivery was quick.
- AGGIE ALUMNI
F

Returns Process - Difficult

0.00%
Industry Average
I bought a top from a top rated seller on July 1, I received it on 7/11, tried it, found it weird fitting and scratchy, the armholes were to big and the cleavage a little too deep, even though it was my size, I thought "that's ok, they said returns were accepted", I contacted the seller and asked for a return, they said I could but I had to paid for it myself and they would refund me as soon as they got the item back.
- Yany
I get returns, and any on-line business will.
- Steve Schlangen / owner
I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos.
- jolie baetzel
E

Refunds - Difficult

41.30%
Industry Average
Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.
- S
I contact the sellers… she agrees to refund my money but she disappeared.
- Anonymous
Of course as my customers were getting worried about their orders being processed, Etsy started refunding one after another.
- Anonymous
78.26%
Industry Average
Chuffed my package has arrived 2nd class in 2 days. Smashing service Will use again. Punch and pickle. Thanks a lot Paul x
- Maggie Coy
I've bought a lot of goods from these guys and the service has been very good
- Giles Middlemass
Received my products, earrings & plant pot promptly, next day delivery from Pipitcrafts, Holmfirth. Excellent , reliable service!
- Penny Jackson