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Etsy Reviews

2.2 Rating 582 Reviews

30 %

of reviewers recommend Etsy

Company Reviews

2.2

Based on 582 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Etsy 1 star review on 17th April 2024

Etsy 1 star review on 7th March 2024

Etsy 1 star review on 28th November 2023

Etsy 1 star review on 11th November 2023

Etsy 1 star review on 27th July 2023

Etsy 1 star review on 27th July 2023

Etsy 1 star review on 8th July 2023

47

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don’t want to sell on Etsy. If you’re an Artisan or Craftsman and make a product, and you what to work from home and sell online to make a little extra money or subsidize another income, look elsewhere to sell. It’s a bait and switch gimmick. When you first start they give your items good placements in search and advertise your items. After you’ve done well for some time they drop the ball. I started selling on Etsy in 2012 and my sales increased every year with 2018 being my best. Then in June of 2019 Josh Silverman announced that Etsy would be cutting back on Google Ads in an effort to get sellers to pay for more ads. Since I had never paid for ads before and was selling all I cared to make I didn’t think I needed Ads. That’s when my sales crashed and continue to drop. My sales for the second half of 2019 were 23% of the same period for the previous year. And that’s long before COVID-19. When Etsy didn’t get the participation they wanted they implemented the Off-Site Ad program. Shops that have ever sold $10K in any 365 day period pay an additional 12% on every sale brought to them by Etsy through a Google, Instagram, Facebook, etc ad. Shops under 10K pay an additional 15% , but have the option to opt out of the program. But I opted out and I’m not getting sales. The fee is in addition to the already sales fee of 5%. That’s 17-20%, and it is charged against the whole transaction (item price + sales tax + shipping cost ) and then there is the processing fee of 3%. When figured against the item price only for some it can be as much as 25-30% or more. You may want to consider this if you are thinking of selling on Etsy. It is obvious to me that if I don’t buy into the program I won’t be able to make it on Etsy. My item is time consuming to make and I can’t give up that much money to advertise fees and if I raise my prices I can’t compete. I once made pretty good money selling on Etsy to subsidize my S.S. Now my Etsy shop is dead. I’ve been reading the Etsy forums for some years and since this Off-Site Ad program started I’ve seen many shops close and are no longer with Etsy.”

Posted 2 years ago

“Etsy charges sellers exorbitant fees and commissions but treat their sellers like TRASH. Seller support is a joke. They take forever to respond, if they even do, and trying to work out a shop suspension can drag on for weeks because you are lucky if you get one reply every other business day. They have no phone support unlike amazon seller support, and their canned response mentions how they get so many support requests that responses will be delayed. Well, hire more support staff! What are our fees paying for?? And yes, your shop can be deactivated with no explanation whatsoever. They'll claim an email was sent, but their email system routinely does NOT send out important emails to sellers. Just a horribly run company and sellers should avoid at all costs.”

Posted 2 years ago

“I would suggest selling somewhere else. They take very high fees and give zero protection for sellers and buyers. The review system is ridiculous and you get no help from their support team whatsoever. I was Selling and buying for 9 years and constantly had issues on both ends. Seems like they have grown to be money hungry and could care less about the little people.”

Posted 2 years ago

“Do not buy from Etsy. Go to eBay. Etsy is a scam you will lose your money Bought 2 face masks that never came. They are the worst criminals the type to profit on a pandemic and human suffering. God Will Curse Them.”

Posted 3 years ago

“Why is it Etsy adverts only show black. People? Don't white people exist Etsy? I'll avoid this company that promotes anti white racism.”

Posted 1 year ago

“BEWARE: Oklahoma business Oliver and Olivia Apparel / Jill Snow-Ford and Trent Ford. They are now using the name "Buffalo Shirt Company" on ETSY under false names. Jill Ford and Trent Ford previously owned Oliver and Olivia Apparel which they filed bankruptcy on March 17, 2021. I never leave bad reviews, but I'm coming here to warn every individual I know about a company I've been with for the last few years and the couple who "operate" it. On March 2nd at 9PM Jill sent her team of 35+ a text message to tell us we were all out of our jobs with no prior warning. We are now unsure if we'll get our final checks for the last 2+ weeks of work - her track record of blatant lies and deceit, and her mind-blowing financial oversights which caused the company's downfall precede this worry. Leading up to this, she's been fraudulently listing products on Etsy, Amazon and Jane that she knew we could not deliver on. If we even had inventory of the items in the listings, they were advertised for production times that were drastically shorter than what we were able to accommodate. A few days after she let the employees go; Jill Ford and Trent re-branded "Oliver and Olivia Apparel" on Jane to "Printed Tees Shirt Company." Jane has closed the shop but it is still visible to the public. I attached a link below. Real example: you see a Christmas stocking on Amazon that says "2-day shipping", when in reality you will not see the item for 90 days at least. Our shop then prints the shipping label without having the item ready, which makes it ineligible for a refund and allows her to blame mail carriers. It doesn't make sense, right? It is more than accidental bad book keeping, and more than a crazy "holiday rush". She's been doing intentionally deceitful business for a long, long time. This is just the surface of it. There is SO much more to this story, and I will invite others to share their experiences in comments. The thing that made all of this tolerable is the team I worked with - in case you're wondering why we all stuck around. At the time of operations closing, we were still catching up on pre-Christmas orders because she had refused to take the listings down in November, when we were desperately trying to tell her we were at production capacity for the Christmas season. Around the same time we were all watching her spend company money frivolously, having just closed on a million dollar estate for herself. I have watched this woman use her managers as scapegoats for her own poor decision making, throw an absolute fit like a child in front of her entire team to try and garner sympathy, and threaten to fire staff if they did not come in for overtime during Christmas weekend. She is not fit to run a business. TLDR: Several of us are in contact with the labor commission over fear of not receiving pay, and we're all struggling to find new jobs or file for unemployment (painstakingly). Hundreds, maybe thousands of customers will never receive items they paid for nor will they see refunds from O&O. Be sure to share so that both employees and customers alike can save their time from an untrustworthy company. Etsy would not allow me to paste my links. There is a news report that was done. You can google Oliver and Olivia bankruptcy and it should pop up. I also could now paste the link to Jane. If you search in google "Printed Tees Shirt Company on Jane" the first link should be the one. Here are some links: OLD ETSY SHOP (can only be viewed on a computer or laptop) https://www.etsy.com/shop/OliverandOliviaKids JANE SHOP (CLOSED) REBRANDED FROM OLIVER AND OLIVIA APPAREL TO PRINTED TEES SHIRT COMPANY https://jane.com/sellers/printed-tees-shirt-company NEWS REPORT https://kfor.com/news/in-your-corner/i-want-my-money-employees-fight-for-final-paychecks-after-boutique-shutters-shop/ REDDIT POST https://www.reddit.com/r/oklahoma/comments/m4ef9y/local_edmond_business_oliver_and_olivia_children/ NEW ETSY SHOP OWNED BY "CHAZ" & "LILLIAN" https://www.etsy.com/shop/BuffaloShirtCompany?ref=simple-shop-header-name&listing_id=998635541”

Posted 2 years ago

“Etsy is an absolutely horrible company to run a business under and to buy from. They are not trust worthy, they are over priced and they treat their business owners like pieces of sh*t. I got an email, while i was in the process of creating my store and a single first product to sell that they closed my account without explanation. Here is what the email said: After a comprehensive review of your account, Etsy has determined it violates our Terms of Service or House Rules. As a result, Etsy has permanently closed your account. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final and we will not respond to any further outreach about your account. This email constitutes our final communication on this matter. It was rude. Zero explanation at all, horrible PR for a new seller”

Posted 2 years ago

“They treat their sellers horribly, have terrible customer service that hang up on you, and stole my money and said they're keeping it..I'm sorry what? I don't recommend any seller to open a shop with Etsy. Ever.”

Posted 2 years ago

“It was never anything big or well known in the UK, but covered costs so kept with it for 6 years. Around 2019 it became more recognised and sellers sales increased. That is when they enrolled every seller in an advertising program where they take 20% (yes twenty!) of any sale made within 30 days for an ad you never placed being made. That is on total value including post and taxes paid by the buyer - so closer to 30% of my actual sale values (don't forget you have already paid listing fees and they still charge you the standard 5% sales fee!!!!). Most handmade companies do not add 30% profit margins after labour etc, so ETSY have basically bankrupted most small sellers. WASTE OF TIME. RIP OFF. VERY SAD. Could and should have been so much more. Even Amazon are not so greedy at 15% and they do way more advertising of your products for that fee! Oh, and they don't charge listing/renewal fees either. If you want to work your ass off for free making some corporate rich off your endeavours ETSY is just for you. Me, I work to had to not make money!”

Posted 2 years ago

“Don’t even bother starting a shop on Etsy. A plethora of top sellers and sellers who’ve sold on Etsy for more than a decade have been recently shut down for prejudiced and invalid reasons, whilst Ali Express fraud sellers are still on Etsy having a blast. Please be smart and dont for a second think you’ll be able to be a millionaire off Etsy. Most people respect companies and entrepreneurs with their own website, not people who rely on third party sites such as Etsy to drive them easy sales and not do the work. Success in business is all about learning SEO and driving traffic directly to your own site. Having said that, your account will also be shut for no reason - even if you have a consistent 5 star reputation and are in the top 3%. No explanation will be given and you have no chance of reinstating your account. Payment will also be held on freeze and your income will be held hostage by Etsy. Just go on trustpilot to read the overwhelming amount of reviews of people having their shops shut down. Customer service on Etsy is also useless, and a joke to be brutally honest with you. If you want to make easy money but go bankrupt a year or two later, then by all means start a shop on Etsy. Don’t say we didn’t warn you.”

Posted 2 years ago

“I’ve been a successful seller on Etsy with over 1800 sales, 320 consistent 5 Star Reviews and a solid loyal clientele from 33 countries and counting, made over 6 figures in less than a year. I was in the top 3%, only to have my shop suspended by Etsy abruptly for no apparent reason 3 days ago. No warnings, nothing. Your account can be easily terminated by a Bot. I could no longer log into access my chats, orders, refund my customers or even let our clients know what was going on. I immediately contacted support, only to be treated rudely and disrespectfully. Don’t bother calling the hotline or emailing, etsy’s support is as useless as it is. And guess what? Tons of top sellers, even sellers who’ve been on Etsy for 10+ years with over 20,000 sales and nearly perfect 5 star reviews have been screwed over by Etsy and shut down for no reason. Read about them, RESEARCH. You’ll be truly bamboozled. Thankfully, we already have an established store and a website and thousands of followers on Instagram. So it wasn’t a big deal when I got suspended. Unfortunately - We know other sellers who entirely relied on Etsy, and went into financial debt later when their store was closed for no valid reason. This is how severe the problem is. Wake up. Stop relying on Etsy entirely for your business. - unless you want to risk being bankrupt and wake up to your shop terminated for no reason one day. If you’re just starting out like how we all did, go ahead and start an account or shop on Etsy, but never attempt to think you can be on there long term. Etsy will also hold all your funds if your shop ever becomes suspended. If you think Etsy is some get rich quick scheme because it helps you drive traffic with little to no effort, you’re so mistaken. The hardwork comes in when you’re building your own site. Moreover, Etsy is horrible to sellers during a worldwide pandemic. Delayed shipments are blamed on you and counted against you, and Etsy allows buyers to abuse you over delayed deliveries. Harassment is condoned and Etsy has zero empathy towards sellers. Cases opened against you and closed will also be COUNTED against you, increasing your ODR (order dissatisfaction rate) Bad reviews over deliveries or factors outside of your control will not be taken down. When this happens, Etsy carries out what’s known as “THROTTLING” - stopping or decreasing traffic to your store, hiding you in search or de-indexing your store altogether as a way to “punish” you. Google it up! Read about it. Be informed. Stay acutely aware. This is a corrupt corporate company filled with greed. Etsy was once amazing, however now that the new CEO has taken over, they’ve been completely abominable. Etsy also allows competitors to report your store using defamation and false accusations. A previous successful Etsy seller with over 10k sales and 5 Star reviews got aggressively taken down because a business competitor had falsely reported her store out of malicious intent to take her down. She handmakes all her stuff, but her competitor reported her as a “Drop Shipper”. Competitors can report you out of sheer hatred and vindictiveness, and Etsy will not be on your side. The irony. And Etsy still allows Aliexpress sellers on there. It’s a joke. Etsy contact hotline is also a joke. It’s nearly impossible to get through to anyone. It’s competitor, EBay, provides way better support and customer service. If you’re looking to start your business on Etsy, do it, but don’t be naive by thinking that you’re able to run your store there without any problems forever. You’re in for a good shock of your life if you think that. Research into building your own website, setting up your own platform, learning how to do SEO and getting your website listed on google.”

Posted 2 years ago

“Etsy is one of the worst companies in the world 1- I'm the owner of the unicorina clothing shop and they closed my shop primarily and when I contacted them in the chat they closed the chat on my face and blocked me from getting any help through Etsy chat. 2- after that I tried to contact them through legal and integrity mails and they apologized for this issue and they opened the shop again And I was very happy about this. 3- after two months when my shop starting to getting sales After a great effort and hiring 3 of graphic designers in my country for my store and a large cost to set up the store they closed my account again for no reason 4- I tried to contact them again but no one responded to all of the emails that I sent from my e-mail 5- I tried to open a support case to Etsy in the help center but no one responded until now !! 6- I didn't lose hope, so I tried to post my problem in the Etsy forum and two days later I was surprised that they blocked me from entering the Etsy forum 7- I think Etsy is the most racist site and does not concern anyone but I will publish a detailed article confirming this possibility on the official website of the store. 8- I bought more than 6 digital products for my store before closing my account and today I cannot access the products that I have purchased 9- finally I strictly adhere to Etsy's rules and I really walk beside the wall in Etsy and don’t know why my account is disabled until now And why this despicable transaction with customers and sellers 10- I will open a case against Etsy in the BBB organization, and I will not stop until I receive my right or find a satisfactory solution for me”

Posted 4 years ago

“If you are thinking of opening a Etsy shop, DO NOT. Avoid them at all costs. I run a shop on Etsy that has done tremendously well. They have run out of ways to grow their business without taking revenue from their shopkeepers. Read that again. They do not have your best interests in mind and their business goals are in direct conflict with yours. If you play that out, you have no leverage and will lose. This results in you giving them more money, more of your time, and leaves a feeling similar to working for a boss you don't like. I have invested all of my marketing into a store elsewhere on my own domain and am now just counting down the days for when I finally shut it off if they don't do it beforehand. I have made 10x as much by NOT USING etsy. Do yourself a favor by not falling for the Etsy trap.”

Posted 4 years ago

“Do not buy or sell on this platform, Etsy has No service full of scam”

Posted 2 weeks ago

“Etsy are quick to take your money. Delivery and dispatch dates on Etsy are NOT accurate. Once you pay, you get no acknowledgement from suppliers. Etsy will not allow you to leave a review unless the item is delivered despite the dispatch dates not being acurate and despite their sellers not acknowledging the order. The seller does NOT respond to messages and their is no way to contact Etsy. Their system does NOT protect the buyer at all and it is impossible to reach Etsy. I will never use Etsy again.”

Posted 4 months ago

“Etsy feels almost surreal, as it encapsulates a journey that went from excitement and dedication to sheer disappointment and frustration. Pouring over 200 hours into designing and branding my shop, only to have it banned without any apparent reason, has left me bewildered and disheartened. Etsy was supposed to be the platform that celebrated creativity and entrepreneurship, but the abrupt suspension without a clear explanation has shattered that perception. The absence of transparency from Etsy's end regarding the ban has not only affected my creative endeavors but has also raised concerns about the fairness of their moderation process. This unexplained halt not only represents a loss of time and effort but also questions the trustworthiness of the platform. As I attempt to leave this review, I find myself grappling with the irony of how a platform built on the creativity of its sellers can be so opaque and seemingly arbitrary in its decision-making process. I hope that by sharing my experience, Etsy will reflect on its policies and communication strategies, ensuring that other dedicated sellers don't find themselves in a similar state of uncertainty and dismay. This disheartening experience has left me with a profound sense of disillusionment, and regrettably, it has led me to the conclusion that I can no longer place my trust in Etsy. The lack of communication and seemingly arbitrary decision-making have eroded the foundation of what should be a symbiotic relationship between a platform and its sellers. As a result, I have made the difficult decision to sever ties with Etsy altogether. I cannot, in good faith, continue to invest my time, creativity, and resources into a platform that not only failed to support me when it mattered but also left me in the dark regarding the fate of my shop. While it's disappointing to close this chapter, it is a necessary step to safeguard my creative endeavors and seek out platforms that prioritize transparency and fairness in their interactions with sellers. Adding to the cascade of frustrations, the financial aspect of this ordeal only deepens the sense of injustice. Prior to the suspension, I had paid for two listings, a modest investment totaling 0.64 cents Canadian, to ensure visibility for my products on Etsy over the next four months. However, with the sudden suspension of my shop, these listings were rendered useless. Now, with my shop no longer accessible and the services I paid for essentially voided, I am left wondering if there is any recourse for a refund. It seems particularly unfair to be out of both creative investment and financial resources due to circumstances beyond my control. The hope is that Etsy, in recognizing the unjust nature of the situation, would consider reimbursing the fees associated with the suspended listings, providing a semblance of fairness amidst this unfortunate turn of events.”

Posted 4 months ago

“DO NOT WASTE YOUR TIME. They'll suspend your store/account without any sort of communication or notice. Once your account is suspened, it's practically impossible to get in touch with them. The customer service is virtually no existent .”

Posted 4 months ago

“ETSY IS SCAMMER I was working on Etsy last 3 years and last two weeks ago Etsy suspended my account for no Reason they didn't send me any warning email directly suspended my account and next day emailed me. has done a violation for the past three years I've been using it never did anything like that I followed their policy carefully and they suspended my account I appealed my appeal was rejected The guy named Freddy They have cheated me of 14,000 euros. i made the products and sent to my customer. My expenses were incurred. They refunded the money to the customer and my product also reached the customer. Then I went from Italy to Ireland to their office in Dublin. There was a person named Muhammad Sanaullah. He did not open the door, but I told him everything, he said call the customer center, I made so many phone calls, Etsy didn't pick my call. this is a huge fraud, Etsy is a scammer these people wasted my three years of hard work in a minute I request all of you please never to do business with Etsy, ebay and Amazon is better than Etsy, they don't cheat you like Etsy”

Etsy 1 star review on 11th November 2023

Posted 5 months ago

“I never received my item or refund, I open a case with Esty for a refund they closed the case the same day I open it with no results”

Posted 5 months ago

“My recent encounter with Etsy has been nothing short of a catastrophe, and I feel compelled to share my harrowing experience. I entered into this venture with high hopes of opening my own online store, but Etsy's sheer incompetence and lack of transparency have shattered those dreams. First and foremost, Etsy failed to follow through on their promise of opening my online store. Despite their enticing claims of providing a user-friendly platform for selling handmade products, the reality was starkly different. I meticulously followed their guidelines and completed all the necessary steps, only to discover that my store had never actually been established. To make matters worse, Etsy began billing me fees for a store that was nothing more than a mirage! I received invoices for services I never received and products I never sold. It's painfully evident that Etsy is solely interested in wringing every last penny from its users, regardless of whether they deliver on their promises. When I attempted to address this issue with Etsy, their customer support was conspicuously absent. They deactivated their 800-number, making it nearly impossible to get in touch with a live representative. Submitting a ticket online proved to be a Herculean task, and the response time was measured in days or even weeks. It's as if Etsy couldn't care less about their customers' concerns and is solely focused on extracting more money. Now, here's the real kicker: Etsy has the audacity to demand payment for these fraudulent fees before they'll even consider closing my store, which never actually existed! It's a blatant attempt to extort money from me, and it's beyond disgraceful. In conclusion, my experience with Etsy has been a complete and utter disaster. They failed to fulfill their promises, billed me for services that never materialized, and demonstrated an utter disregard for customer service and ethics. I strongly advise anyone contemplating using Etsy to seek out a more reliable and ethical platform for their online store needs. Etsy is nothing but a money-grabbing scam, and I deeply regret ever becoming entangled with them. Spare yourself the agony and avoid Etsy at all costs!”

Posted 7 months ago

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Etsy is rated 2.2 based on 582 reviews