Fashionnova Reviews

2.0 Rating 2,695 Reviews
24 %
of reviewers recommend Fashionnova
2.0
Based on 2,695 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How do I contact Fashionnova?
(2 years ago)
You can contact Fashionnova by Email, Telephone and Live Chat.
(2 years ago)
71.00%
Industry Average
(Customer service # at bottom of review) First time I ordered it said my order was delivered on a Friday .
- Ceandra
I had a problem with a jacket and they paid me back and didn’t even ask my to shop the jacket back. The customer service was good considering it has such bad reviews. It took a few emails back and forth to sort it but I got there in end ....
- Amanda
Fashion Nova is starting to become trash. They claim to have an easy return system but they don’t. Also the supposed customer service email is 24/7. Nope!! And then they state someone will email you back within 23/48 hrs. Nope!!! These people sent me the wrong size and it’s taking the act of God to get it returned.
- A. Lowe