Fashionnova Reviews

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Questions

Metrics

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How do I contact Fashionnova?

Helpful Report

(4 years ago)

You can contact Fashionnova by Email, Telephone and Live Chat.

Helpful Report

(4 years ago)

71.00%

Industry Average

“ (Customer service # at bottom of review) First time I ordered it said my order was delivered on a Friday . ”

- Ceandra

“ I had a problem with a jacket and they paid me back and didn’t even ask my to shop the jacket back. The customer service was good considering it has such bad reviews. It took a few emails back and forth to sort it but I got there in end .... ”

- Amanda

“ Fashion Nova is starting to become trash. They claim to have an easy return system but they don’t. Also the supposed customer service email is 24/7. Nope!! And then they state someone will email you back within 23/48 hrs. Nope!!! These people sent me the wrong size and it’s taking the act of God to get it returned. ”

- A. Lowe

Fashionnova Reviews

Customer Service - Good