Fashionnova Reviews

2.0 Rating 2,695 Reviews
24 %
of reviewers recommend Fashionnova
2.0
Based on 2,695 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How quickly does Fashionnova resolve customer queries?
(2 years ago)
Greater than 42% of reviewers feedback is Fashionnova takes over a week to resolve customer queries.
(2 years ago)
71.00%
Industry Average
I called the customer service number and explained my issue.
- R
Ordered from the UK, shipping was unexpectedly fast with tracking every step of the way. Really good value as well, I have no complaints. Can't say anything on the customer service, returns or refunds as I loved my jeans.
- Anonymous
Ordered 5 items -all fitted perfect,however the quality of Buenos Aeries cardigan/jumpsuit was really bad."Sounds like fun"bodysuit is amazing,bandage skirt & the "Chapter Close"blouse I've ordered are also very nice:fitting+quality is very good. Delivery to Dubai was quiet fast & info/updates correct.Customer service agents are efficient & helpful too.And prices are very good for the product.
- Olena Gruzmark