Fashionnova Reviews

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Questions

Metrics

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Fashionnova returns process?

Helpful Report

(4 years ago)

Greater than 96% of reviewers feedback is Fashionnova returns process could be better.

Helpful Report

(4 years ago)

10.00%

Industry Average

“ When I first began using this online store, shipment and returns were great !! NOW shipment take weeks and in some cases are not even shipped. ”

- SRMA

“ Furthermore, returns are NOT free… cost of shipping is $21. ”

- Eleanor

“ they don't give money returns, charge for returns, and have inconsistent sizing. ”

- Anonymous

Fashionnova Reviews

Returns - Difficult