Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

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Metrics

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SPEND YOUR MONEY LITERALLY ANYWHERE ELSE. I ordered 3 pairs of shorts from Fashion Nova. Received an email stating my package was delivered about a week later. I checked all over my property and didn’t find anything. I waited 3 days to see if it would show up, as instructed by the company, before reaching out to customer care. When it didn't, I send an email to customer care explaining the issue. Nobody responds. A few days later, I call customer care and am told the issue needs to be resolved by a separate department, and that this will take "up to 10 business days." 15 business days go by and still no word from anyone. Call customer care again. I’m told that the issue "has already been resolved" (despite nobody contacting me, of course) and that I can't get a refund since the shipping company is claiming they delivered the package, but that they're going to re-send a replacement package with two of the items and give me store credit for the third, which is now out of stock. I ask if they can send it to a different address this time to avoid the possibility of it going lost again. They tell me no, I can't change my shipping address. Uhhh Okay... So, the shipping company they use is called Ontrac, and it's total garbage. This time, they at least delivered my package, but they delivered it to the house two doors down from me for reasons I will never understand. Thankfully, the shorts all fit. Super cheap quality, but I was expecting that for the price. I use my store credit to buy a pair of leggings that were part of a matching set, and a pair of joggers. (quick fun fact: I'd originally had two pairs of joggers in my cart, but got a warning note on one during check-out that the dye included cadmium and lead, which are known to cause cancer. Very exciting!) Third time is the charm, right? Wrong. The leggings and joggers are actually delivered to my house this time, which was nice, but they neither of them fit, despite ordering a size larger than what I regularly am. Not only this, but they are EXTREMELY short and come up to almost my knees. I'm taller than average and most pants tend to run a little small on me, but this was just absurd. I've accidentally ordered pants from Asian clothing outlets that fit better than this. Seriously, Fashion Nova? So now, I'm out about $27 on pants that don't fit. Great, whatever. I'll just return them. Surely that shouldn't be a hassle, right? Wrong again! I go the website to view their return policy. This is what I discover: 1.) You have to pay for the shipping costs of your return, which is $7.99...yeah, even if you had NO CONTROL over the circumstances that lead to your need to request a return, it's still a flat rate of $7.99. Oh, your item is defective? Too bad, $7.99. Fashion Nova sent you the wrong items? $7.99, sweetie! 2.) You will under NO CIRCUMSTANCES receive any of your money back, and instead will be refunded in the form of an e-gift card. 3.) Items must be "unworn" and still be in their original packaging...yes, you read that correctly. If you had the AUDACITY to TRY ON an item of clothing you BOUGHT WITH YOUR OWN DAMN MONEY, only to discover it wasn't true to size...well, tough luck buddy. Fashion Nova ain't returning your money. You should have known better. Oh, and here's another fun one: I also learned during this excruciatingly inane process that the leggings I ordered were part of a matching set, and that if I returned them without the corresponding piece, which I did not purchase, I would not receive a refund. .... In what universe does it make sense to have a return policy that EXCLUDES individual items that are part of a matching set, while simultaneously ALLOWING customers to buy matching set items individually? Have I entered the Twilight Zone???? Did someone slip LSD into my morning coffee????? Am I high???????? I'm so done with this company. I'm out almost $30, but honestly, it's just not even worth it to me to deal with their bullsh*t anymore. I'm just spreading the word at this point in hopes that someone will read it and won't go through what I did. Everything from start to finish was so poorly handled, and their return policy is so blatantly criminal it’s almost laughable. Avoid like the plague.”