Fitbit Reviews

Name: Fitbit
Rating: 2.87

2.9 Rating 30 Reviews

50 %

of reviewers recommend Fitbit

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2.9

Based on 30 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank y’all so much! Apparently my Versa was faulty and a new one is on its way to me already. Fitbit Customer Service is the best I’ve ever worked with. Eager to help, very responsive and professional. Top notch!”

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Posted 5 years ago

“Had some trouble with my device, however the team at Fitbit assisted quite swiftly and the device will be replaced soon. The staff is friendly and understanding.”

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Posted 5 years ago

“Ref: 100021251 the service we received was lovely and the Rolex we purchased as my husband's 50th present was the best value we could find. the ladies in the store are lovely and really knowledgeable. would recommend them to anyone.”

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Posted 6 years ago

“Everything I ordered shipped in a timely manner and great quality.”

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Posted 6 years ago

“Have a query regard my Fitbit tracker, two minutes on Live Chat to great guy in the 'States and the issue was sorted. Top marks to Fitbit customer service.”

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Posted 6 years ago

“Great product Great after sale when I had a problem which was solved very quickly”

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Posted 6 years ago

“Very pleased with the product. The battery lasts long enough and the readings are very accurate. Tracking my excersize in addition to my calories has really helped my attempt to reach my ideal goal.”

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Posted 6 years ago

“Customer focussed, quick response, super happy with solution and offered continuous delivery information - brilliant experience!”

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Posted 6 years ago

“The products' comparison chart is great and the customer support is super helpful. One aspect that didn't allow me to put 5 stars is the exchange procedure for faulty items. Specifically, FitBit is using the DPD delivery service which is just awful, has extremely poor customer support and is rated on average 1-1.5 stars by users. If FitBit wants to provide great service they have to select reliable delivery company. As at the end of the day, I as a customer received absolutely awful experience when exchanging the faulty FitBit product.”

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Posted 6 years ago

“I ordered a leather strap to go with my versa. I am pleased with the product,albeit Fitbit price was a lot steeper than their competitors.”

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Posted 5 years ago

“I love my fitbit and how i can interact with it on my iphone :)”

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Posted 6 years ago

“Quick delivery and plenty of tracking information - however they do use an excessive amount of packaging for one replacement band, very wasteful.”

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Posted 6 years ago

“Quick delivery and plenty of tracking information - however they do use an excessive amount of packaging for one replacement band, very wasteful.”

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Posted 6 years ago

“Ordered a Charge 2 which had a faulty function recording too many flights of stairs climbed. After a couple of emails back & forth Fit Bit sent me a new tracker. A problem dealt with competently. I would recommend dealing with them in future.”

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Posted 6 years ago

“Fitbit was very helpful when my device stopped working, they even gave me a 25% discount off a new device !”

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Posted 6 years ago

“I've been a long term Fitbit consumer, about 6 or 7 years. I've been through several models of tracker all of which have degraded quite quickly. I've stuck with them because the information they provide is useful and historically they replace the trackers with a reasonable discount. When my latest Charge 3 became too dim to read I contacted them but the limitations and size of discount are no longer economic. I'd really just like a Tracker that lasts longer than 12 months. It's no fun to repeatedly end up in negotiations with Support. So bye bye Fitbit, I'm off to try a Garmin.”

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Posted 2 years ago

“I’ve been a loyal customer for 5 years and my blaze won’t charge after a year and a half .. got told today by 3 people they won’t replace it.. what kind of service is that?!?”

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Posted 5 years ago

“⸻Subject: Urgent: Fitbit App Update Issues and Lack of SupportDear [Google/Fitbit] Support Team,I hope this message finds you well. My name is [claudia Sullivan, I have a charger5 and 3 days ago fue ted circle X, and I am reaching out to express my disappointment and concern following the recent acquisition of Fitbit by Google, specifically regarding the latest update to the Fitbit app and the subsequent lack of effective customer support.I have been a loyal Fitbit user for since 2009, relying on my device for daily health tracking and insights. However, since the app was updated this week, I have encountered significant issues that have rendered my Fitbit unusable. Despite following all recommended troubleshooting steps and seeking assistance through your support channels, the issue remains unresolved. The guidance provided did not address the problem, and my attempts to seek further help seemed to have been disregarded.This experience has been not only frustrating but also disappointing, considering the reputation of both Google and Fitbit for innovation and customer service. The lack of accountability and effective support in resolving these technical issues is concerning, especially given the importance of these devices in users' health and daily lives.I am writing to request immediate attention to the following matters:A comprehensive solution to the app update issues that have affected my Fitbit's functionality.An explanation of the steps being taken to improve the customer support experience for Fitbit users, ensuring timely and effective resolutions to such problems.Information on any compensation or remedial actions being considered for users who have been significantly inconvenienced or whose devices have been rendered inoperative due to these issues.I still believe in the value and potential of Fitbit under Google's stewardship and hope that you will take immediate steps to address these concerns. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to these issues.”

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Posted 3 weeks ago

“My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.”

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Posted 2 months ago

“Charge 5 device was bricked after a firmware update. This appears to be an extremely common problem, so buyer beware! Fitbit initially tried to fob me off with 30% off another Fitbit device but I persevered and they agreed to replace it… but nothing received after 2 months. Contacted support again and was told my case was being dealt with by a “special department” and they could give me no further info as to when or if I would receive a replacement. I think the whole conversation was AI to be honest. In summary: - don’t give this company your money. They don’t deserve it. - their customer “service” is designed to frustrate. They twist and turn like a snake. - don’t forget that Fitbit is owned by Google: they bought it for your data. - your expensive device may break; good luck getting a replacement. - sending out an update that caused large numbers of devices to malfunction, and then offering a discount on a replacement is pretty corrupt. - avoid, avoid, avoid. No stars.”

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Posted 6 months ago

Fitbit is rated 2.9 based on 30 reviews