FlixBus Reviews

1.2 Rating 84 Reviews
5 %
of reviewers recommend FlixBus
1.2
Based on 84 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Visit Website

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FlixBus 1 star review on 18th March 2024
Anonymous
FlixBus 1 star review on 18th March 2024
Anonymous
FlixBus 1 star review on 28th July 2022
Anonymous
FlixBus 1 star review on 28th July 2022
Anonymous
FlixBus 1 star review on 28th July 2022
Anonymous
FlixBus 1 star review on 3rd June 2022
Bilal
FlixBus 1 star review on 3rd June 2022
Bilal
4
Anonymous
Anonymous  // 01/01/2019
Oh pls you couldn’t care less. Most uncomfortable ride ever, nearly thrown into the aisle of with every turn. Driver spawn of Satan. First due changing the bus time 3 x, he said not my bus and wasn’t going to let me board. Was sorry he finally did. I just had back surgery so when I stood with my cane and bag, he acted affronted I hadn’t put it in the hold yet. Then stood there and watched me struggle for five minutes. A prince. No bathroom breaks so wear adult diapers. Never again.
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Posted 9 months ago
This company is disgusting. What an absolutely terrible company that is an obvious scam. I accidentally booked a bus trip and tried to cancel just a few hours later. They would not refund a single dollar of the $300 they charged me. The bus trip was scheduled for eight days later. The link they sent me to cancel the booking did not work and their support team refuses to help me cancel the booking. Do not use this company unless you want to be scammed. Make sure you book directly from the bus company. If you happen to run into the same issue, make sure you file a charge back claim with your bank. You will get a full refund.
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Posted 2 months ago
HORRIBLE CUSTOMER SERVICE. First of all mind you I travel monthly on Flixbus and I purchased a ticket and got to the destination early with time to spare as I see the driver pulling off. I stopped my car infront of him and got out waving my hands and he drove round me and left. I still had 10minutes left until departure time and called customer service complaining. I explained please help me today is my daughters bday and she is really expecting me to arrive this afternoon. They said sorry we cant help and said I had to pay full price for the next bus. I went and booked a new ticket paying double the price and adding an additional 6 hours to my trip for the next bus. He showed up 45 mins late as a greyhound bus. Since the tracking app DOES NOT work on the website to figure out where your bus is at and since the GREYHOUND bus driver did not make an announcement saying this is the FLIXBUS replacement then I lost my money on that ticket as well not realizing that it was the bus I had to get one. I called customer support and they could care less, no refund, no understanding to put me on the next bus, no compassion on any level all they care about is taking my money. U am now out almost $100 for a simple ride to Kissimmee that costs $36. Now I have to pay another $60 to ride on a competitor. Dont worry Flixbus I will copy and paste while posting a negative review on every single review site while im here kicked back riding your competitors bus to my destination today and I will never ride your bus again or delete my reviews until you resolve this.
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Posted 7 months ago
Terrible service. The bus was late arriving and on my return trip, it was multiple hours late. I was stranded in another country during the middle of the night. To make matters worse, I had to pay for an expensive uber because the local trains were no longer running at my destination.
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Posted 7 months ago
Absolutely awful trip from Buffalo to Rochester (USA) the bus came 1 hour late from the arriving time, the driver was quite rude and contentious. I had a seat place 20B, which was not existing in the bus, so I had to change my seat 6 times. It seemed that noone care about things and not even trying to hide that.
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Posted 8 months ago
We were at the bus stop half an hour before departure time. Four more people were waiting along with us. The bus never showed up. We called customer service, and they said the bus had already left and that they would not return our money. The worst bus service ever. People should boycott this company so the company learns how to treat customers.
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Posted 9 months ago
Yeah dont book with Flix bus, if you cancel with them, your penalised, not issued a full refund & only a part of a refund as a voucher with them! Effectively stuck with & without any of your MONEY! POOR CUSTOMER SERVICE!!! 👎 Flixbus Uk
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Posted 9 months ago
They publish a schedule, which they cannot meet. They do not mention that the bus has to cross a border, so the advertised time will not be possible to met And then when people lose flights/trips, they just apologize, but don't refund nothing.
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Posted 1 year ago
Flix Bus should be avoided for their complete lack of professionalism, customer care and failure to follow up on serious complaints. On attempting to board at Bratislava for Vienna, I was verbally abused by a driver for no apparent reason other than asking to confirm the bus's destination shortly before departure. Despite making it clear I did not understand Slovak, he continued to shout at me for a prolonged time. Later, as the queue started boarding, I was again shouted at after presenting my ticket. Again not understanding the issue - and having left plenty of time for the driver to scan the QR code - I attempted to board, whereupon I was grabbed and physically manhandled off the bus. At this point, several other passengers intervened with the driver on my behalf. I asked one who spoke Slovak what the issue was, and was told "the guy just hates his job and is having a bad day". When I complained to Flix Bus customer support I twice received a generic copy/paste reply with a mealy-mouthed apology for "inconvenience caused" and that "your experience did not match your expectations". Both failed to address my complaint or request for disciplinary action against the driver. After this absolutely pathetic response by Flix Bus, and on reading multiple similar complaints by other customers, I will be avoiding them from now on.
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Posted 1 year ago
SCAM SCAM AND SCAM. PLEASE RUN AWAY FROM THIS COMPANY. ORDER #3010787233. MY TRAVEL TIME WAS 11.40 AM AND FLIXBUS CANCELLED MY TICKET AT 11:44 AM. INS'T IT FUNNY? I HAD TO BOOK THE TRAIN AT THE LAST MOMENT AND IT COST ME A-LOT. I REQUESTED REFUND FOR THE CANCELLATION THEY MADE AND THEY HOLD £1.00 BOOKING FEES. SO, IF IT IS 60 SEATS COACH, £60 HAD GONE STRAIGHT INTO THEIR POCKET WITHOUT PROVIDING ANY SERVICE. THIS SHOWS HOW MUCH PROFESSIONAL THEY ARE IN LOOTING PEOPLE. (PROFESSIONAL THEIF) NOT ONLY THIS, WHEN FLIXBUS GET DELAYED FOR MORE THAN TWO HOURS AT THE ARRIVAL DESTINATION, THEY WILL STILL REFUSE TO REFUND YOU AND WILL MAKE EXCUSE THAT THERE WAS NOT 2 HOURS DELAY AT THE DEPARTURE POINT. ONE MORE THING, PLEASE DON'T USE PAYPAL FOR PAYING THIS COMPANY AS PAYPAL WILL REFUSE YOUR CLAIM NO MATTER HOW MUCH EVIDENCE YOU PROVIDE TO THEM. USE YOUR BANK CARD INSTEAD. AND LAST THING, IF YOU WANT YOUR JOURNEY TO BE RUINED COMPLETELY THEN GO WITH FLIXBUS AND ENJOY THE WORST JOURNEY OF YOUR LIFE.
FlixBus 1 star review on 3rd June 2022 FlixBus 1 star review on 3rd June 2022
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Posted 1 year ago
Vozači pokvareni, ne ljubazni, hoće prevariti i duplo naplatit prtljagu. Ološ švrcerski pokvareni vam radi u firmi pa je vjerovatno i uprava takva.. 🤮
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Posted 1 year ago
Prikazana cijena karte 99 kn kad sam je išao platiti 137 kn.
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Posted 1 year ago
Avoid this company, they are crooks. They cancelled our bus due to a red weather warning two days ago. We were at the coach station, the screen said cancelled, the agents were walking around saying all the buses were cancelled, the phone line said everything was cancelled… The next day we asked for a refund and they said they never cancelled it. I asked for some proof and they wouldn’t provide it. We have pictures of their screens saying the coach was cancelled but they still refuse to refund, it’s shocking and I can’t believe they’re allowed to operate.
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Posted 2 years ago
DISGUSTING COMPANY, AWFUL SERVICE After more than twenty hours flying from the US to Venice, my girlfriend and I had a bus ticket to go from Venice Airport to the town of Cortina de Ampezzo. I received a message informing that the bus was cancelled and some minutes later, I received another message informing that the bus was simply delayed. I called Flixbus and their agent confirmed that it was delayed. Same thing appeared in the tracking section of Flixbus website. After a tiring couple of hours waiting, there was no sign of any arriving bus. The office did not reply to our numerous phone calls as it was not office time anymore. It was much later than the delayed arrival time that appeared on the website. Finally, an Italian customer managed to contact a local agent in Italian and informed us that the bus got finally cancelled. It was already night and still, the information on the website showed that the bus was delayed. Should I still be waiting? As we had to arrive to Cortina de Ampezo urgently, we decided to take a taxi and it was obviously very EXPENSIVE. It was the only way to get there at that time as there wasn´t any other bus available. I have sent Flixbus several emails informing and complaining about this situation and THEY NEVER REPLIED. I have spent a good amount of money on INTERNATIONAL calls to Flixbus, but NEVER GOT HELPED. It has been now one month and half since then, and STILL WAITING FOR compensation or at least, APOLOGIES. I WILL NEVER RECOMMEND THIS UNPROFESSIONAL COMPANY. TERRIBLE. They really deserve some sort of CONDEMNATION.
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Posted 4 years ago
FlixBus is rated 1.2 based on 84 reviews