Foot Locker Reviews

Name: Foot Locker
Rating: 1.51

1.5 Rating 253 Reviews

13 %

of reviewers recommend Foot Locker

Company Reviews

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Metrics

1.5

Based on 253 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best delivery time so far from any online clothing shop! Well done!!!”

Helpful Report

Posted 5 days ago

“Alyssa at Mapleview location was very competent and helpful. I had to make an exchange twice and she was very pleasant. She made my day!”

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Posted 4 months ago

“Order Nike air force 1 online. Very impressed with the fast delivery and friendly note. Thank you.”

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Posted 1 year ago

“I ordered shoes they came here in perfect shape and I love them. They are nice to wear and comfy and good shoes a good brand,”

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Posted 2 years ago

“I ordered my sandles on Sunday and got them on Wednesday.Three days that’s good service.Good fit. Thanks”

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Posted 3 years ago

“I don't have a pic but I ordered 2 pairs, 1 Airforces & 1 New Balance, both came in perfect condition. Exactly like pics and size was exact. Received both on same day within the week of purchase. The Airforces were sold out everywhere so I was super excited to find them and they actually have the size I needed available. Two BIG thumbs up Foot Locker!”

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Posted 3 years ago

“Foot locker was amazing to me I shop at foot locker in Glendale they have an amazing store and has good rules about COVID 6 feet apart and a certain amount of people can go it I love foot locker ❤️”

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Posted 3 years ago

“I had a problem with a hoodie i purchased(was not delivered, lost) i contacted foot locker customer service through email and they were great. They found my order, and offered me either a refund, or to ship the order again to me.”

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Posted 3 years ago

“Website is easy to use. Some great offers on atm also”

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Posted 3 years ago

“Perfectly fine! Arrived on time, Nike Air Force 1s, boxed and packaged well! Was worried after placing an order.. Then reading the reviews.. but I guess there was either a problem at that time? or the people who get their trainers aren’t leaving feedback? So it all looks negative? My experience was fine, thanks!”

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Posted 3 years ago

“Ordered a pair of sneakers online. Friday ordered, received 3 days later from overseas. Very prompt and update passage status on time and accurately. I would highly recommend to purchase form Foot or locker. Will buy again”

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Posted 4 years ago

“Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way!”

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Posted 4 years ago

“Never read the reviews till after I ordered and was a bit worried. But the trainers came (uk) when they says they would and are of top quality. Yes I would order again.”

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Posted 5 years ago

“Footlocker is on of the best shoes stores that I know. The staff is super friendly and they always give the shoes that I need. There is never anything wrong with the shoes that are delivered to my house. Going to Footlocker is just a wonderful experience.”

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Posted 5 years ago

“Its nice can choice different variety of product”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“they keep my size in shoes in stock and their not like other retailers who just order a small amount of every size.”

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Posted 6 years ago

“I recently bought a pair of Nike Air Jordan 1's Red Flyknit. The customer advisor was super knowledgeable about trainers and we tried on 5 different pairs before coming to a decision. He gave me his honest opinion on each which also helped make a decision”

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Posted 6 years ago

“Purchased a pair of Adidas NMD 1 in store. friendly staff very helpful great advice.”

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Posted 6 years ago

“Good communication, quick delivery, one item returned no fuss.”

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Posted 6 years ago

Foot Locker is rated 1.5 based on 253 reviews