Holland & Barrett Reviews

“ Awful delivery system and lies about orders. ”

“ So i drove all the way to the store to be told is a site error product not available but they can order it for next day delivery to another store nearer to my house. ”

“ I ordered via the ie site for delivery to France. ”

“ Service in some stores not the staff fault, as an ex employee the work load is horrendous. No support at all from out of store management. All staff feeling over worked, under paid and under valued. Tons of lone trading in all stores which is criminal. Cheaper on line for alot of products they sell. Returns we are told to avoid where possible. Customer service at head office a joke. TBH vitamins in Boots etc just as good. ”

“ I work for H&B and been pushed not to accept returns. It's totally disgusting ”

“ On the returns information on the delivery note it states that items can be returned to ANY store , NOT true , the Brecon store said they don't accept items bought on line, have emailed customer service a few times , still hasn't been sorted , the items that need to be returned are non food. ”

“ Although the fault was not mine, but H&B’s, they would not give me a full refund and just kept referring me to a VAT receipt! Despite MANY, MANY emails and photos showing the confirmation email and how much I paid for the item, they were intransigent. ”

“ Do not buy CBD GUMMIES had adverse reaction and insomnia from a sleep aid remedy buyers beware the store assistant had zero intelegence or info on any of the products and promoted these were very popular product Very much disagree and will no longer after 10years use Holland and Barrett again no resolve from customer complaints and no refund Very bad customer care! ”

“ I've been a long standing customer so quite disappointed in their refund process for a faulty product bought on-line recently. They are dragging this out unnecessarily by asking for more information and finally a photo of the item. If this is so vital they should have requested this in the first place and save my time and theirs, and avoid annoying their customers. ”

“ Atrocious patronisation staff at Harrogate branch. I dont have a smart phone was told to go back home & re-read the e-mail. customer service (South Africa) for an hour, both times maliciously cut off, where no details had been taken, just wanted to get you off the phone. JOKE!! ”

“ Service in some stores not the staff fault, as an ex employee the work load is horrendous. No support at all from out of store management. All staff feeling over worked, under paid and under valued. Tons of lone trading in all stores which is criminal. Cheaper on line for alot of products they sell. Returns we are told to avoid where possible. Customer service at head office a joke. TBH vitamins in Boots etc just as good. ”

“ Unhelpful, shockingly disappointing , customer service nonexistent! I need to find out how many grams of protein are in individual tablets of Amino 1000. So far it’s 5 weeks! I still don’t have the answer! Time wasted on phone calls…emails! Unbelievable! ”