Hollister Co. Reviews

3.1 Rating 81 Reviews
52 %
of reviewers recommend Hollister Co.
3.1
Based on 81 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email
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I bought a jacket , when got the jacket the zipper was damaged, at the same time I called the costumer service to report the issue , but they are not cooperative (worst costumer service) . I got the jacket with a sale price (nice price) the option they gives me its get the refund and return jacket back it’s no more sizes.
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Posted 3 years ago
Worst customer service over the phone for online orders . I have placed online order and the second day of my order the prices changed on the website. I called the customer service for price match but they didn’t gave to me . But there website clearly says we can get price adjustments for our order with in 14 days of our order . Huge disappointment as I am the regular customer of Hollister 👎👎👎
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Posted 3 years ago
My daughter loves the Hollister brand, so she is always dragging me to the store when we go shopping. The clothes are very classy and good quality, but they are overpriced and only have smaller sizes. When I am physically in the store, it's always dark for some reason and the music is constantly blasting. It smells like someone had sprayed a ton of cologne. And I've noticed it's like this at multiple locations. The staff are also not the best, whenever my daughter asked for help she was practically ignored.
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Posted 2 years ago
I’m absolutely flabbergasted with the service from this company! They are not able to deliver an order properly. I’m out of pocket now because they are refusing refund or replace. I meant to get two different size jeans as I didn’t know which one would fit but I have only received one pair. I cannot believe it!
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Posted 3 years ago
Wish I had read the previous reviews. I totally agree with this place stinks. Extremely persistent in giving me a store credit when I came in with a receipt. Never deal with them again. People spend your money elsewhere. Others will appreciate it in these hard times. Largest companies such as this, still sucking us for our money. We have a choice.
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Posted 3 years ago
I placed an order on 8/25 and my apartment # wasn't put in my package. Fedex couldn't deliver because of this and I called Hollister and was told the shipment was on it's way back to the store. I canceled that order and placed another order. The next day fedex delivered my first order that I canceled. I was refunded for my first order and then recharged for it since it was delivered. The second order was delivered and I returned it in the mail the same day. I was e-mailed 2 e-gift cards instead of my $208 being put back on my debit card, which was how I paid. I have called, chatted, and e-mailed and was told I would get a response in 3 business days. This was on the 14th! I know you have a 30 day return policy to get your original for of payment back, but the merchandise was returned before 30 days and it was the stores mistake in the first place! Almost 2 months later, still no answers!!! Definitely not happy and won't be spending anymore money here!
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Posted 3 years ago
I bought a jacket 2019 dec returned in feb due to feathers coming through. Went to shop with original receipt (no other receipt given) Told from a photo by customer service it was wear n tear. Bare in mind I've been housebound from March to August due to covid and illness. So apparently a £90 jacket gets worn a few times then washed and its classed as wear and tear. Come on really hollister!! I was a loyal customer as was my family and now we aren't going to return custom if this is how they treat loyal customers Very unprofessional
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Posted 3 years ago
Terrible company They charge fortune for the shipping and then include what looks like free return label but only later I realise they have deducted £9 from my refund I don’t remember seeing this on the return label ,as I would if kept an item Over all I paid £5 shipping fee and £9 return fee for £19 top Awful
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Posted 3 years ago
SHITTY ASS COMPANY!!! TELLING ALL MY FRIENDS NEVER EVER SHOP HERE AGAIN!!!
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Posted 3 years ago
THIS COMPANY IS A SCAM!!!@ DON'T ORDER!!!
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Posted 3 years ago
Very bad experience. Over priced items I never received. Nothing but a headache
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Posted 3 years ago
HORRIBLE CUSTOMER SERVICE, NEVER DELIVERED ITEMS BUT SENT EMAILS SAYING THEY DID, CUSTOMER SERVICE DOES NOTHING. SAVE YOUR MONEY!!!!
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Posted 3 years ago
Hollister Co. is rated 3.1 based on 81 reviews