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Home Bargains Reviews

3.2 Rating 260 Reviews

54 %

of reviewers recommend Home Bargains

Company Reviews

3.2

Based on 260 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 65%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Home Bargains 1 star review on 25th September 2022

Home Bargains 1 star review on 30th July 2022

Home Bargains 1 star review on 30th July 2022

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited your Stanningley branch and couldn't find what I was looking for. I came across an assistant tall slim with long dark hair I think her name was Julie. I asked her where the item was and she was very polite and took me straight to the item. Even though she was busy she broke off to help me. She wished me a good day and I left with a smile. Nice to see happy staff in these tough times”

Posted 3 years ago

“i was at home bargains doing my weekly shop when one of the staff can up to me and started to kick me and then he uppercut me in the jaw and then i woke up in the hospital i only sufferd miner injury's this was a very Destroting event i just want to share my story it has damaged my confidants thank you sussan”

Home Bargains 1 star review on 20th April 2021

Posted 3 years ago

“At the coulby ,Newham store in Middlesbrough ,I tried to use my debit card ,I was invited to put in my pin number,which I could not do.The machine would not turn couldnot see the numbers,to use, the card the assistant,said their was nothing she could do,except pay in cash,I did not have cash ,so I had to give my pin number,so she could guide my hand,so she now knows my pin number,I felt very humiliated because there was a large queue at the till.”

Posted 3 years ago

“I'm sorry to say that during our last shopping experience in Home Bargin we notice a lot of customers were allowed in the store with out face masks in the Wolverhampton store on Stafford street. Due to Covid and the very high rate of infections in Wolverhampton we are all asked to follow the guideline as set out by health officials. Other stores in the city centre insist the wearing of face masks before being allowed in the store and if there is no compliance then entry is not allowed to protect fellow shoppers some of which could be deemed vulnerable and at risk. Surely we are all responsible for the protection of one another, especially in these critical times. Wolverhampton is itself among the highest levels of infection and therefore everyone and each establishment should promote every measure to protect each other locally and within our tight communities. There were too many in that store who don't recognise the dangers of ignorance. We thought this should be brought to your attention especially when more are dying of covid related illnesses in our area. To say that store supervision can not insist on wearing face mask does not promote a safe shopping experience for many of your customers. Could you please reply to my review as I would like to know your thoughts on this matter. Kind regards D. Dawes”

Posted 3 years ago

“I ordered flowers to be delivered to couple of My friends. One friend never recieved them, the other had wiltered flowers. I have emailed them several times and no one has got back to me. I wasted money and have had no refund for the flowers that were not delivered. Please don't use their flower services.”

Posted 3 years ago

“I'm giving it a 3 because generally the staff are really lovely however I was in the hayle store the other day and felt like leaving, I was disgusted by how a certain member of staff was talking to the others in ear shot of customers it was not professional at all I fact it bullying from what k heard and really this needs to be looked at I could see the poor female staff was embarrassed herself and even looked at me apologetically”

Posted 4 years ago

“On Friday my wife bought solar light (last one on shelf)On opening the next day found the item damaged with piece also missing. On returning the item found no designated customer services so had to wait in queue. When served by assistant he rang 3 times for assistance which took 15 minutes for a supervisor to come who then told me my receipt had to be authorised and made me wait a further 15 minutes before I could have a refund.I find this amount of time totally unacceptable as other stores make the process of refund/exchanges far simpler.”

Posted 6 years ago

“Customer service is excellent!! lots of bargains!! staff throughout very helpful!myself and few friends from a widows group pop into stourbridge department quit often and Gavin always welcomes us with a smile 🤗once again thanks kind regards from Pip and Barbara”

Posted 9 months ago

“Love the cafe, great drinks and cakes fab staff but never any vegan breakfast bap even though it’s advertised 😔 no crumpets or tea cakes today either! This is in the Alfreton store.”

Posted 1 year ago

“Irvine store. Has excellent hard working staff. And most of them have great customer service and others just stand in groups chatting while other staff are running about helping customers.”

Posted 1 year ago

“Romford lovely store. Rude staff member that grunted at me and generally unhelpful her name was Sue, should not be customer facing not wearing a mask and stunk of tobacco. Home Bargains treat your customers nicely.”

Posted 2 years ago

“Visited Hillsborough Sheffield today 14th Feb. No wipes or hand sanitizer out they were empty. At least 3 people not wearing masks and no one says anything to them! Messages over tannoy saying customers are important and please keep distance and use wipes and sanitizer on entry. Would have done if they were available ! I would have thought staff could refuse to serve people not wearing masks. If your company is concerned about customers they should look after the ones that abide by the rules. B &M bargains and Wilko and other shops in walking distance. Please up your game! Put signs on door saying no mask no admittance. We are in middle of a pandemic! If stores can ban shoplifters surely they can stop these people entering.”

Posted 3 years ago

“I am a carer and I usually get needed materials for my client in Poole retail park. The staff is always very helpful. One of the staff members(Alexander) was very courteous and accommodating on the 6th of this month. He was very good indeed.”

Posted 3 years ago

“Service ,price& value all good. Social distancing &none mask wearing terrible.”

Posted 3 years ago

“Went to your new branch at Stanningley Leeds . I needed some assistance with one particular item . I was assisted by Julie . She helped me and gave me some great advice I also spoke to the manageress who was very helpful . I live nr the Kirkstall bridge store but much prefer to travel to your Stanningley branch . I would highly recommend shopping there and the staff make shopping more pleasant”

Posted 3 years ago

“Lovely new shop in Holyhead. Sadly, they do not take covid measures very seriously. Young staff walking around and on tills with no masks. Also allow young mothers to enter with no masks and smirking at other shoppers. Will be going to Poundland next door next time as I feel safer there!”

Posted 3 years ago

“In at the cramlington store today saw at least 6 customers without a face mask on no member of staff approached them they havenow lost my £30 at least every week come on home bargains do your job!!”

Posted 3 years ago

“Visited the store in Fallowfield Manchester. No staff were wearing masks and only half the customers. I complained to HO and their reply was that maybe the staff have an exemption certificate and the do 'encourage' the wearing of masks. Perhaps they should enforce masks I don't believe all the staff are exempt!”

Posted 3 years ago

“Never again, they have just used the famously terrible and heartless ''Parking Eye'' for their car park, £100 fine whilst being stuck in gridlocked traffic in their terrible car park. Will never used your shops again JUST due to this, well done!”

Posted 3 years ago

“Ordered flowers for a birthday, ordered them with pleanty of notice, these birthday flowers have not arrived, put in my email address and order number as advised for tracking, which then tells me tracking unavailable. AVOID AVOID AVOID, so dissapointing given that I can't go out shopping to buy a replacement gift...never again”

Posted 3 years ago

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Home Bargains is rated 3.2 based on 260 reviews