Howdens Reviews

1.8 Rating 200 Reviews
18 %
of reviewers recommend Howdens
1.8
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 39%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 12th November 2022
Phillip Gollins
Howdens  1 star review on 12th November 2022
Phillip Gollins
21
Anonymous
Anonymous  // 01/01/2019
I have just purchased my kitchen from the Longbridge branch and I absolutely love it. The service from the staff was excellent, Rachel came out to my house, measured up and designed it for me, the standard of the design was excellent and my kitchen looks exactly how the design did. Rachel also helped me deciding on the best colours and products to use which was so helpful as there is a lot to think about. My kitchen was delivered to my house on time and the quality of the kitchen is excellent. If you are looking for a new kitchen then I would highly recommend Howdens
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Posted 4 years ago
Howdens haydock is a new branch...nice and clean and modern with very helpful staff...highly recommend
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Posted 5 years ago
Love my new kitchen from Howdens! The quality and price of it has been second to none. Any questions I had I just popped in and someone was always available to help me out. Even though my kitchen fitter made the order, Howdens were happy for me to make changes and give me advice directly. I will definitely use them again for future projects.
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Posted 5 years ago
I visited Howdens in Leek and couldn't fault the service from start to finish. The kitchen was delivered when they said it would and when I had a slight issue with a door their customer service was impeccable and no hassle. Howdens excelled and made what could have been a hard job straightforward. I would not hesitate to use Howdens Leek again or recommend them. Special Thanks to Sharon on design and product choice and to Phillip who went the extra mile to ensure our project proceeded smoothly and came in on time. Many Thanks :)
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Posted 5 years ago
Great choice of kitchen styles. Fast and efficient delivery. Staff helpful and friendly. Kitchen units of good quality. Kitchen now looks fantastic
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Posted 5 years ago
I visited Howdens in Alloa and from stepping in to the showroom to the completion of the kitchen installation was first class. The salesman was not pushy and gave some great ideas for the worktops, doors and floors. After that Jonathan the designer visited and measured up and was able to discuss our requirements and showed a great understanding and level of knowledge about what would and wouldn't work in our kitchen. Again he was able to offer some inspiration for improvements. He was on time and very pleasant to work with, The kitchen was delivered when they said it would and when i had a slight issue witha door their customer service was impeccable and no hassle. What was a very demanding time within the house due to renovations Howdens excelled and make what could have been a hard job easy and a great experience. i would not hesitate to use Howdens in Alloa again or recommend them.
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Posted 5 years ago
Everything about my purchase was fantastic especially the great service by the new assistant manager who could not have done more to make us happy. perfect thank you.
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Posted 5 years ago
I was looking to buy a new kitchen and friend told me about Howdens in Fenton Stoke on trent. He wasn't wrong the guy name Mark gave me loads of help and good advise he worked the sizes out and got everything bob on. They delivered when they said they would which was great. The fitter made lovely job ! Top marks to Howdens and Staff. Regards Jeff Pyatt
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Posted 5 years ago
All the products we bought from them were of a very high standard, affordable etc. There customer service whoever you spoke to and they were many, was of a high standard, politeness, helpful and nothing was too much trouble. Particularly Carrie the Pie Lady ! Andy the designer, from the 1st meeting at site to the sit down and visualise meeting where he shows you what he's done with your ideas was fantastic.
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Posted 5 years ago
Excellent service from everybody I have come into contact with. Unfailingly friendly, polite and attentive. Brilliant kitchen planner, and I now have a fabulous kitchen.
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Posted 6 years ago
Knowledgable and helpful staff. I left without my receipt, my fault, and they emailed it to me the same day. Excellent customer service will definately use again
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Posted 6 years ago
Cath their designer was first class, unfortunately she has now moved to another firm, however Howdens customer service and delivery were great
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Posted 6 years ago
Recently purchased a kitchen from them and the service and quality was superb. Hayley who dealt with our purchase was so helpful and professional and really knew her stuff.
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Posted 6 years ago
everything
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Posted 6 years ago
Howdens is rated 1.8 based on 200 reviews