“In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate.
Do not use this company I'm now £17,000 down with 3 lenses I cannot use.”
“H.Preston Media is an amazing family-owned business that has been established since 1960 in the West Midlands, UK. I cannot recommend this company enough! The staff is incredibly knowledgeable and passionate about the products they sell. They offer a vast range of products, including photographic equipment, telescopes, binoculars, and much more. The customer service is exceptional, and they are always willing to go above and beyond to help their customers.
I have been a customer of H.Preston Media for many years, and I have never been disappointed with their service. They have helped me choose the perfect product for my needs, and their after-sales support is second to none. I have recommended H.Preston Media to many of my friends and family, and they have all had similarly positive experiences.
Overall, H.Preston Media is an outstanding company that truly cares about its customers. If you are looking for high-quality products and exceptional service, look no further than H.Preston Media.”
“Shopping with H.PRESTON MEDIA is a real treat! Not only do they have an amazing selection of products, but they also provide excellent customer service. Their online shop is simple to use, and I've always been pleased with the quality of the items I've purchased. Plus, their witty and friendly staff members make the whole experience even more enjoyable! Highly recommend!”
“Over years of ordering from H.PRESTON …
Over years of ordering from H.PRESTON the one consistent trait is outstanding Customer Service with a pool of knowledgeable staff who can answer the most technical of questions. Pricing is always competitive and their vast Used Camera Equipment section is like finding treasure when trying to find top shelf equipment at a great price with realistic condition reports. I would recommend H.PRESTON as the first stop any Photographer/Videographer make when looking for the best kit, backed by the best staff in the business.”
“I purchased a Sony FX9 kit and a FX6 as a back up and number 2 camera
Both amazing. I got a great deal from H.Preston John helped me put together the full package and kept me fully up dated on the delivery as thee was a bit of a delay on the FX6
The pictures and sound is great
I would always use these guys in the future very helpful
Thanks again”
“STAY AWAY. HORRENDOUS EXPERIENCE. NO REFUND!!!
I literally cannot believe I'm writing this review now... I really should have paid attention to the dozens of other horror stories and reviews below and on TrustPilot before ordering from these guys.
I've ordered a Canon C70 for £4000, marked as in Stock and ready to be delivered the next day. But like a multitude of other people have found out, it wasn't really in stock.
Thought I first received an email saying it had been shipped to me, in reality it wasn’t.
After calling multiple times, they told me it wasn't really the case, instead it was ordered from their suppliers and should arrive soon to their warehouse... but never seemed to arrive day after day...
Since the camera wasn't going to arrive in time (or at all who knows with these guys...), I asked to cancel the order and get a full refund, only to be told they could not cancel because of the delivery. What delivery? The camera isn't even in your stock!!! You've told me yourself that you do not have that camera.
After asking 4 times by email and on the phone for a full refund and being denied my £4000 back, I have been assured my order has been canceled and the refund sent. It’s now been A MONTH and I still haven’t received my refund back.. I have NEVER EVER seen such a terrible experience with any retailer.
I'm now going to have to seize a court or ask my bank for a chargeback. In the meantime I have £4000 out in the wild which is a massive stress for me.
DO YOURSELF A FAVOUR: DO NOT order from those guys ever. Like a lot of people have explained it here, they've had to wait for months to get delivered or have had to harass them to get their refund. Such a shame.”
“I'm currently in the middle of what I feel is a criminal matter with these guys which I will have no hesitation in referring to the authorities if not sorted this week. I ordered (and paid in full for) a Sony FX3 back in December 2021. Come August 2022 they still weren't in stock at H Preston (no specific issue with that as I appreciate there is a world microchip shortage). I managed to cancel my order with them (being told I would obviously receive a full refund for the none delivered goods), then purchased the camera elsewhere. Now of the £3999,97 that I paid H Preston (for the none delivered camera & 2 spare batteries), for some strange reason after around 6 weeks of sending them emails & leaving voicemails to chase the refund, and them telling me they allegedly already issued a full refund to my card (absolutely no trace found by my bank & H Preston unable/unwilling to confirm the ARN Acquirer Reference Number to prove a refund transaction even occurred), they have refunded me only £500 via bank transfer (I obviously was expecting the full refund when I supplied my bank details to them). They point blank refuse to have a verbal conversation with me over the telephone to explain why they are withholding £3,499.97 of my money which is tantamount to theft.
Even zero stars would be too good a review for these guys.
PLEASE PLEASE PLEASE DO NOT USE THESE FRAUDSTERS!!!!”
“Fantastic service best price i could find apart from the over seas grey dealers beware
I placed a order with these guys I also phoned them and asked a few questions which helped me make my purchase choice
I had a few problems setting up but this”
“Awful company. The positive reviews are mostly fake. They’ve paid for 100k followers on Instagram so if that isn’t a red flag I don’t know what is. Avoid them.
The customer service is horrendous. My order went “missing” and I was told they couldn’t give me an update as the person responsible was asleep.
They also had a price match guarantee that they didn’t fulfill. I asked why but I was ignored. I gave up trying.
I then needed to contact them as they hadn’t sent a receipt. It took almost 30 phone calls to get it. You’ll have problems and these guys will waste your time. I’ve wasted hours trying to get answers from them.”
“I placed a order for Sony FX3 and got it the very next day at a great price and amazing customer service
I looked around at many other dealers but H. Preston had the best price and great communication and help on the phone thanks
Tip for consumers:
If you need any help just call them they will help as much as they can great knowledge
Products used:
Sony Camcorder FX3”
“H. Preston found me a product i could not find any where else in the UK I was so amazed with there fast delivery and great communication Would always recommend this store they have a popper shop and a great web site Thanks guys”
“Blackmagicdesigns Studio Camera Pro 4k
I was looking for a 4k resolution camera with three concurrent outputs (screen hdmi and recording all at the same time in 4k). None of my Sony cameras will do this. H Prestons' Andy very diligently put a lot of time into testing a potential solution for me. I didn't actually buy the camera he tested because the BMD 4k studio camera pro had just been announced. Despite the very long lead times BMD stock often has hitting our shores, I got a message from John Preston saying that my camera would be in stock the next day. It was, they sent it straight away and I'm more than delighted with the camera and also by H Prestons excellent customer service. They truly went the extra mile for me and probably invested many hours to make sure I got the very best. All I can say is that they will be my first port of call for equipment and they should be yours too!”
“Great service yet again found the product when no one else could thanks it got me up and running in amazing fast time thanks guys will always use H.Preston”
“Not impressed so far.
Bought a part worth over £500 Monday, still have no confirmation email or anything, doesn't answer emails, called today and he said he was going to do it right away, been awaiting for 4hours now and nothing. Tried calling and doesn't answer.(left a message)
Will change the review after a get more news from him, but so far not impressed.”
“Having a difficult experience with this supplier, shop elsewhere or use PayPal. Issue is still ongoing and not refunded as of 24 SEP 2019 (purchase 21 AUG 2019, over 1 month).
Please use PayPal or similar when buying online from this seller. Ordered a cinema camera online 21 Aug listed as 'in stock'. Then received an update stating the camera was not in stock, but would be delivered Weds next week. Over the following weeks, despite on / off email communication, the camera never arrived despite promises.
They mentioned it had shipped but could supply no tracking despite repeated requests. A dispute was raised via PayPal Sep 10th and the seller cancelled and refunded the order next day. However, the refund did not complete due to insufficient funds in the sellers account or was cancelled directly. After some more nudging the seller started a 2nd refund which also did not complete.
Have now had to escalate with PayPal although the seller is communicating but how many times do you let someone break their promises? Have lost count now. Shop elsewhere.
The seller did communicate but only after prompting. Possibly just one of those things but please, please use PayPal or similar if buying online from this merchant. My advice is to avoid.”
“Thanks H.Preston great service again no other dealer would help me and I would like to thank you for the service Im sorry I have not made a purchase yet but great free advice and I will come back to you”
