Iceland Foods Reviews

2.6 Rating 412 Reviews
38 %
of reviewers recommend Iceland Foods
2.6
Based on 412 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
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Iceland Foods 1 star review on 7th March 2024
John Partridge
Iceland Foods 1 star review on 17th August 2023
Anonymous
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
22
Anonymous
Anonymous  // 01/01/2019
The shops ajokethefoodslow quality and the staff are lazy and rude
Helpful Report
Posted 6 days ago
Fifteen people in queue, ONE till open. We walked out !!!
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Posted 1 week ago
Customer service?!!, delivery?! You arr a joke thieving fraudulent 'company' who has no right to exist in a human society.
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Posted 1 week ago
This review is about the store at Bescot, Walsall. We were overcharged (not for the first time at this store). When we went to ask for a refund for being over charged, the shift manager was very , very rude saying we should have gone back to the store the same day (which we could not do). Also she said it is only a few pounds (that should not matter), she took over 20 minutes to eventually give our money back. This took place at 16.00hrs on 13/03/23, I hope Paul the Manager is going to deal with the shift manager for her very poor customer service.
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Posted 2 weeks ago
Iceland foods fulfilled a fraudulent order and refuse to help me.
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Posted 2 weeks ago
This is the first time using Iceland. Only because of an injury. Not impressed. Ordered over £80 worth of food , they got our address right but the post code wrong. They phoned could not find us. So they missed there delivery slot never got our delivery why they used our old code I don’t know. Don’t know when we are going to get our order . I,m home all day still don’t know how to phone as the order was to be delivered to Harefield, but they try to deliver at Maybush, two different sides of Southampton.
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Posted 2 weeks ago
I recently bought a packet of baguettes from Iceland, which were well in date. On opening them they were covered in mould. I emailed them, with a photo, but they didn't even have the decency to reply. Will be shopping elsewhere in future.
Iceland Foods 1 star review on 7th March 2024
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Posted 3 weeks ago
Do not go by promotional posters that say 3 for £10. They told me it was no longer on promotion and refused to honour it and had to pay full price. Customer services at the headquarters were even more unhelpful.
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Posted 3 weeks ago
Online delivery was not delivered , i then cancelled it and was told I had to wait up to 14 days to get my money refunded , absolutely disgraceful
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Posted 3 weeks ago
Failed to make my delivery. They made no contact at all. No response on the phone, a generic response via their customer service e-mail and nearly a week later are not responding to my messages chasing up the refund. I have not ever encountered such poor customer service in a UK based business.
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Posted 1 month ago
Where do I start 🤨 many reasons not to shop there again . The latest was too much . All my frozen items were thawed out . After a hopeless customer service call I hung up had enough . Shopping is in the bin and I'm 50 pounds worse off . I've shopped from Iceland online and in store for a total of 25 years . I used online since lockdown . Never again . You total what we spent online in 5 years I could have bought a really good car instead .
Helpful Report
Posted 1 month ago
I got a potato waffle that had already been opened! Very careless
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Posted 1 month ago
I live in Stapleford and that's where my local store is literally 5mins away.so I ordered like I usually do but they'd sent me something I didn't ask for I wanted willow spreadable in a tub they sent me 2 blocks of willow butter but didn't say they'd done this no email no text I'm just meant to lump it now had I wanted willow block of butter I would of ordered it don't substitute peoples orders in future and there was a price difference too....put me off using Iceland ever again if I'm honest I don't want somebody making my decisions for me I want what I ordered not what somebody else wants me to have rang up about it lady was rude and u helpful ended up putting the phone down on her not happy atall so Iceland you've lost a customer of over 15 plus years just down to this fiasco Thanks for nothing Iceland
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Posted 1 month ago
Food is stale,Old Kent Mansngner is dodgy sells stale fruit stale food its a corrupe store stoped shopping there.
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Posted 1 month ago
Items either missing, wrong or partially defrosted on delivery ! Fresh items ridiculously close to use by dates & 7 days for a refund “due to method of payment” you can only pay one way online !! What if you can’t afford to do a 2nd shop wait 7 days to feed your family ! No wonder they are closing shops.
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Posted 1 month ago
There food is akways out of date .Old kent road store veg ,and fruut is alwats srake.Mean Manangner bought a quilt there it wasnt hesting up they all know me the store bern shopping there fir 5 years brought a bank statement he refused .I stoped shopping there was spending 60 pounds a day by by icleland stsle fruit old good sale by dates.Im taking your company to court fraudees I shop at Tesco ,and Lidl theif shop.
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Posted 1 month ago
I brought chicken and it was far to small I had to have salad with it still hungry and everyone always on about kabab where’s open ?
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Posted 1 month ago
Excellent service everything correct and on time and delivery man was absolutely brilliant so helpful and chatty Thank you
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Posted 1 month ago
Delivery was well within time stated. Also got a 1 hour text message, saying,what time it would arrive. New Driver, Fabio Garcia,delivered to me. He was very polite. Put my bags just inside my door. Wished me a good evening.
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Posted 1 month ago
My delivery was due between 11:30am-13:30pm. It is now 22:05pm and it still hasn't arrived. I have been trying to call the store all afternoon but the line keeps ringing or is engaged. I got through to someone on the customer service phone number but they said there isn't anything they can do and that someone will call me about my delivery. I am so annoyed. The money has been taken from my account so I don't have the funds to do another food shop. I have no food in the house and I'm appalled that I haven't received a phonecall or message. Disgusting service.
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Posted 2 months ago
Iceland Foods is rated 2.6 based on 412 reviews