Iceland Foods Reviews

2.97 Rating 270 Reviews
47 %
of reviewers recommend Iceland Foods
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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Anonymous  // 01/01/2019
Ordered for a home delivery they sent horrible substitute products, some Of it was damaged, called customer service and they were useless!!
Posted 1 day ago
After trying several times to pay for an online shop, and getting a message saying "check you have available funds" (the implication being, I didnt), I panicked, and checked my online banking, plenty funds, I did a shop with asda, without any problems, I subsequently received an email from Iceland saying they were having problems with their online payment system, when I complained about their lack of customer service, they said I should have paid by PayPal!, if their system appears to be compromised, I would not give anymore information, there are plenty of other options out there, and I will not use Iceland again
Posted 1 day ago
Iceland is a great company to purchase from. Excellent service, excellent products, excellent prices and an excellent delivery service. 5 Star ***** A+++++
Posted 3 weeks ago
Oldham Town centre storeVery poor customer service from staff members been mistreated on a numerous of times.yesterdays experience was very shocking when I got told of the cashier that she really didn't like me. In the past I have had dirty looks given to me off the same member of staff. I have been called a weirdo off a former security guard No support for people with disabilities such as autism. My shopping experience should be a pleasant one. I should not have to feel uncomfortable everything I go into the store & should not be discriminated or treated like a second class citizen
Posted 3 weeks ago
Hi I have been sending emails to various Iceland mails ,even to the CEO ..this meat /??was absolutely vile ,like rubber funny smelling whilst cooking ,I find this unacceptable...cannot contact anyone to discuss this ... Regards Julie Davies
Posted 1 month ago
I had an order with 8 items missing so i phoned customer servis told I will look in to this and come back to you ( never did) so i phoned next day told the same thing never come back to me now i am sick of this so i phoned the shop in hayes middlesex the lady there said she had been told about customer servis so much she was sick of it sorted my shpopping out and in the afternoon i got my order at last i will never shop with this load of cowboys again they are only a small company and always will be please you out there stay with the big boys Texaco sainsburys there are class
Posted 1 month ago
Poor Quality Products which are NOT FIT for Human Consumption I have been shopping at my local Iceland (Lower Marsh) for decades. Yesterday, I purchased one Banana and one Chocolate milk (Best Before Date of both: July 2021). When these items were opened, I found the content NOT FIT for human consumption. Warning to all Iceland customers, please be careful and be vigilant. Today, I brought the matter to the attention of the store manager. Unfortunately, I found the individual to be ignorant, incompetent and a manager in name only.
Posted 1 month ago
Spent over £150 on 2 orders. The gammon or bacon joint was too salty and we left it for the seagulls. Complained to Iceland who wanted the Original packaging. We had sent the Invoice. Sorry but we will not be using Iceland again+
Posted 2 months ago
Great delivery slots, food always have a good sell buy date. Service excellent. Quick delivery with helpful delivery guys. None better. We'll done Wellingborough Iceland.
Posted 2 months ago
I always get a delivery from Harpurhey. It's always on time, the driver is polite and friendly. Never have any issues.
Posted 2 months ago
Just received my online delivery ,some of the items were defrosted the ice-cream and lollies had thawed rang the store in Worcester got the impression the chap I spoke to didt believe what I said ,he did say they would be replaced but wanted the defrosted items back !! Second time this has happened will return the defrosted items hope the van has facilities for defrosted food !!
Posted 3 months ago
I was very impressed l live on 3rd floor no lift and as l am elderly this delivery was excellent not like Asda who saw there was no lift and took delivery back did not press intercom to say that they were
Posted 3 months ago
Deliveries don't make an effort to make it known they are knocking, consitentl going to the wrong address, never a note left by the drivers to say they have called, prices have gone up, meat (steak primarily) is disgusting and never trimmed recently. Refunds taking over a week so far and still no sign of the 90 quid unpaid to not have my folks delivered. Catterick garrison store is the worst and I wish I could pick the Darlington store
Posted 3 months ago
NO never a bad experience. I love Iceland Store. Today I bought Iceland own mince beef pies. Appearance 10/10. Price 10/10. Volume of filling 10/10. Pastry 11/10! However the mince has a garlicky flavour instead of plain mince and ruins the expectation of this comfort food. Please leave out all but old fashioned mince & onion pie flavour. Thanks. RSVP.
Posted 3 months ago
I tried the new orange maltesers ice cream today & they are delicious, definitely buying more🍦👌
Posted 3 months ago
I tried the new bubblegum lolly icecreams, they are delicious definitely be buying more & my grandchildren loved them more
Posted 3 months ago
I will help future customers by suggesting they shop some where else , I used to spend £50 to £60 weekly , but I have stooped going there now ,, the quality as dropped , the prices have risen and the usual staff have been replaced with some very jumped up little -hits ;; after queuing for 10 minutes in a queue bunched down one alley I decided to put my stuff down and leave ;; only to be yelled at from the door way to not come back ;;;;; little chance of that I think enough is enough ,,,,
Posted 3 months ago
Delivery drivers don't try to alert you they are there. They leave a note through the door and leave immeditaely, without trying to get anyone's attention in the house.
Posted 3 months ago
We have recently stopped buying from Iceland after years of enjoying their varied choice product ranges. Over the last 12 months things seemed to have dropped dramatically in quality,(not sure if covid19 is the excuse) but it is certainly concerning enough for us to shop elsewhere for our monthly shopping.(Christmas 2020 being the deciding factor) The quality of the frozen mostly "eastern European origin" chicken goujons, dippers, strips, and roast chicken breast packs have dropped & and are inconsistent in quality as if the supplier is using (e.g.) non breast meat, or aged birds, as most times the texture is very tough, fibrous and stringy, yet previously the various products had lovely tender breast meat that certainly made for repeat buying. Iceland have a bad habit of changing/ceasing ranges of products that are popular, such as the lemon chicken & black pepper fettuccini that was always nearly sold out to say the least, Now the website states "NOT IN STOCK", but a particular favorite of ours that we always bought multiples of, and in particular there is a lot of internet blogging about this item loved by many people trying to it purchase elsewhere. Another product "The Xmas special chocolate ice cream champagne bottle" as an example that was always popular, but now never to be seen again for the last 3+ years, and Iceland have taken it off sale due to having other seasonal ranges introduced, some good and some bad alternatives. We spent on average £200-£250 per month with Iceland, but now we are using alternative stores of whom have their own competitive frozen food sections now that compare very favorably and in lots of areas more superior to Iceland. Judging by the reviews on here, this company must be loosing tons of sales revenue simply by the very fact that like us, most people spending £200-300 monthly are buying/moving elsewhere for their frozen food , and Iceland need to step up their act otherwise they will suffer greatly from their serious lack of customer focus, and care for their customers needs.
Posted 4 months ago
Ordered online , was sent out rotten veg that was black and mouldy , fruit had next day date and half the items were wrong , terrible service and how they can send out rotten veg is beyond me ,
Posted 4 months ago
Iceland Foods is rated 2.97 based on 270 reviews