Just Eat UK Reviews

1.6 Rating 35 Reviews
14 %
of reviewers recommend Just Eat UK
1.6
Based on 35 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat

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Just Eat UK 1 star review on 22nd March 2024
Kay Illingworth
Just Eat UK 1 star review on 22nd March 2024
Kay Illingworth
Just Eat UK 1 star review on 21st March 2024
Iryna
Just Eat UK 1 star review on 21st March 2024
Iryna
Just Eat UK 1 star review on 12th September 2023
Anonymous
Just Eat UK 1 star review on 9th June 2023
Nivania
Just Eat UK 1 star review on 7th February 2021
Pete
Anonymous
Anonymous  // 01/01/2019
1
Kay Illingworth
Set of robbing scumbags, I have taken this to consumer rights. My husband ordered a kfc today for 5.30 before he went out. I came home and the food arrived 15 minutes late and was flat cold and only an 8 piece boneless bucket meal to feed a family of 4 I complained to Just Eat, little did I know that my husband had ordered the 8 piece in error instead of the 12 piece but the fact remained that the food was freezing cold. I had to REHEAT CHICKEN to feed my family. Over 2 hours later just eat contacted me for PHOTOGRAPHIC EVIDENCE and because I couldn't they refused to resolve the matter... Stay away from this bunch of thieves. I have deleted the account and will be dealing with this legally as they have breached consumer rights. This is the response I got. Robelin Coronel (Just Eat UK) 22 Mar 2024, 20:33 GMT Hi, I'm sorry you weren't happy with your recent order (238903806) We take these things very seriously, so when there's something wrong with an order, we always ask customers to send us a good- quality photograph. This allows us to look into things in more detail. As you're unable to send us a photo, we won't be able to look into this any further on this occasion. Thank you for your understanding and for getting in touch with us.
Just Eat UK 1 star review on 22nd March 2024 Just Eat UK 1 star review on 22nd March 2024
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Posted 6 days ago
1
Iryna
If I could rate it zero stars, I would have done so. This delivery experience and customer service were the worst I've ever had. Despite confirming delivery to my address, the order was delayed. When I contacted the restaurant, they refused to deliver it. Just Eat declined to issue a refund, insisting the restaurant must authorize it. Even though the restaurant confirmed they had authorized it several times and requested Just Eat to call them back, the support team kept closing the chat without resolution, claiming they couldn't initiate a refund. It's clear they are cheaters, thieves, and scammers. I've found thousands of reviews describing similar situations online. Do not use this app!
Just Eat UK 1 star review on 21st March 2024 Just Eat UK 1 star review on 21st March 2024
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Posted 1 week ago
1
Verified Reviewer
Absolutely disgusted with how we have been treated. Driver tried to deliver someone else's food told it wasn't mind. He said yes it was. Wouldn't even look at my order took the food and left. No one will help us and get our money back.
Just Eat UK 1 star review on 12th September 2023
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Posted 6 months ago
1
Nivania
This company is very bad because doesn't help the customer. We order and than the driver keep my order sometimes and put the message as delivered. It is so bad because I am waiting for it. I am trying to contact the customer service and they don't have an efficient system. Really disappointed 😞
Just Eat UK 1 star review on 9th June 2023
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Posted 9 months ago
1
Pete
when is a delivery service not a delivery service, when its just eat. They are happy to take your money despite knowing there are no delivery drivers in you area, leaving you to watch the estimated delivery time come and go, you contact them they lie and say a driver will deliver in a few minutes and hour later the app still says trying to allocate a driver ....still waiting for a driver 2 hours after it should have been delivered if it ever turns up chances are it will be stone cold
Just Eat UK 1 star review on 7th February 2021
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Posted 3 years ago
Just Eat UK is rated 1.6 based on 35 reviews