MADELEINE Fashion Reviews

2.3 Rating 65 Reviews
29 %
of reviewers recommend MADELEINE Fashion
2.3
Based on 65 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Tell us how MADELEINE Fashion made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
MADELEINE Fashion 1 star review on 14th June 2022
Radica
MADELEINE Fashion 1 star review on 14th June 2022
Radica
MADELEINE Fashion 1 star review on 29th November 2021
Carol O'Neill
Anonymous
Anonymous  // 01/01/2019
I ordered pants and a blouse. I received them in about 1 1-2 weeks so that was acceptable. Both my pieces fit perfect so didn’t have to worry about the return. Thought the quality of the clothes was good. I love their catalogs and planned to order again but these reviews scare me.
Helpful Report
Posted 2 years ago
you has send me a wrong number jeans i order 12-20 -- but you send me a size small 7-8.AND now you give me answer with autoboot on on on and i hawe sendt you all the info you need , and i askt do you pay me for return shipping track an trace . no answer from you , but this autoboot . is this a joke ? you have my money , i a pair of jeans i cant use .ANNEMETTE .
Helpful Report
Posted 4 years ago
I too always regret odering from Madeleine. The quality is not as good as it used to be, but the prices are still as high and the delivery times take too long.
Helpful Report
Posted 5 years ago
Always regret ordering anything from this company - dispatch times are awful. Ordered item on 4th June still hasn't be dispatched but yet they have my money!
Helpful Report
Posted 5 years ago
Order my dress for my daughter’s wedding when I went yesterday to pick up it was a horrible experience. Customer service was horrible. My dress was custom made and they wanted me to pay for alterations. The seamstress took my measurements and the dress was tight. I paid almost 3000 thousand dollars for the dress. The owner promised me to do the alterations but no seamstress was available. The wedding is in two weeks and no help was given. If you are looking for dress do not go to them service is poor.
MADELEINE Fashion 1 star review on 14th June 2022 MADELEINE Fashion 1 star review on 14th June 2022
Helpful Report
Posted 1 year ago
customer service is non-existent Terrible!!
Helpful Report
Posted 1 year ago
I ordered a dress and it was all okay, albeit overpriced for the quality. Next time I ordered, all of the items were too large (even though I went by the sizing guide.) Because of their shipping method, I was not able to obtain a return label. I had originally wanted an exchange, but after the inability to return, I just wanted a refund. I had to pay $69 to do a foreign country return. I am still waiting for my credit, and it has been two months. The order was $400!!
Helpful Report
Posted 1 year ago
I wish I had read the reviews before I ordered. Having a terrible time trying to return merchandise that was the wrong size. Spent 600.00 dollars and I've been a month trying to get a return label and they're saying another month to refund my money!ad experience!
Helpful Report
Posted 1 year ago
I agree with the others. This is a nightmare to return an item that doesn't fit (too small). DHL is terrible to deal with. Don't fall for "free returns". Returns at all is nonexistent!!
Helpful Report
Posted 2 years ago
This company is a JOKE I ordered a pair of shorts ($125.00) that are about 3 sizes too small. I have tried to return them but their system will not take my order #. I have sent email after email with no response and their customer service phone line drops your call. Do yourself a favor and stay clear from them.
Helpful Report
Posted 2 years ago
Terrible to see that still in this day and age that you sell real fur on your coats, bags and even some shoes! Absolutely disgusting, will never buy from here!
Helpful Report
Posted 3 years ago
Notice the company sells real fox fur in its Fur trim parka. Not necessary and totally unacceptable. As a result intended purchase of three items worth over£300 will not go ahead. Very sad.
Helpful Report
Posted 4 years ago
INCORRECT PRICING THOUGHT I HAD A BARGAIN INTERNET SAID £29.99 RANG UP TO PLACE ORDER TOLD NO IT WAS £299.99 VERY BAD PRACTICE. DID NOT EVEN APOLOGISE
Helpful Report
Posted 4 years ago
Have ordered a few items from this company some lovely some not so good. Really expensive but not always quality you would reasonably expect for the price. Recently received email advertising £20 off new season clothing with promo code. Ordered top , but promo code not accepted. No explanation as to why . Emailed company only to be told I had to spend £99 to qualify I could not see this anywhere so asked the question. I was directed to bottom of email between Facebook and Twitter icons . In script SO small I actually had to get magnifying glass from daughters bedroom (couldn’t even read with glasses on) I eventually found it . Very naughty! Madeleine told me they were sorry I was disappointed. I’m not disappointed, I’m a bit cross to be honest ! And it take ages to get your order delivered !!
Helpful Report
Posted 5 years ago
I have been trying for 3 weeks to return a white pair of jeans that are way too short. The other 2 items were fine. I have done everything and cannot get a return label out of them and give them a week each time. Groundhog day - terrible return policy and these clothes are not cheap - paid full price for all 3 times ......big timewaster - you need to know they have issues Cory Beuerle
Helpful Report
Posted 10 months ago
Clothing that is well made and beautiful. A little pricey but worth it. The only issue returns can be difficult as they don’t include invoices with your order and so you need to remember your order number! I love their style!
Helpful Report
Posted 11 months ago
Love their clothes good service always answers the phone no problem on returns.
Helpful Report
Posted 1 year ago
No one answers the phone preferred an item three weeks ago ! Nothing received. Will Never order again from this company !
Helpful Report
Posted 1 year ago
Returning items next to impossible. The DHL in my area said they do not give receipts for receiving a return and did not provide insurance. Then she told me “I’m doing you a favor” by returning the item. 2 jackets, 1 too large the smaller jacket’s linen was sewed improperly so the front pleats didn’t hanged evenly. $800 spent for a loss of $400 and money to spend getting the jackets altered.
Helpful Report
Posted 1 year ago
They send big bulky catalogues very frequently, sometimes twice a week. The clothes are ugly. I have requested that they stop sending the catalogues multiple times but they just keep coming. How wasteful!!!!
Helpful Report
Posted 1 year ago
MADELEINE Fashion is rated 2.3 based on 65 reviews