Mainline Menswear Reviews

2.1 Rating 129 Reviews
F
Happiness Grade

Mainline Menswear have a Customer Happiness Grade of F. Customers love their prices but are unhappy with their delivery, returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
excellent quality, excelling price, and excellent service. Would order again of this Company.
- Jacqueline Allen
One of my favourite companies without a doubt, got a parajumpers jacket at an excellent price in the sale and came superbly packaged. Thanks guys!
- Jake
I was looking for a technical sky feathers jacket so I found a good bargainin their shop (440£ full price, 50% discounted) I thought I was dreaming so I have to check google for positive references before i order.
- Adrian
F

Delivery - Slow

0.00%
Industry Average
When I wasn’t happy with the decision I asked for the managers name and he admitted it was him that made the decision! 4 days for a ‘next day delivery’ which is the reason I paid extra through there company.
- Martin Bevins
If I could choose minus 5 on stars then I would!! One of the worst companies i have ever dealt with, the customer service is horrific and there main manager Fleur palms you of every single time and always makes excuses… I bought a £170 Ralph Lauren gilet it got delivered I literally put it on and was too big so I packed it straight up and sent it back the following day. Too my shock a package come back 3 weeks later and low and behold it was the gilet with a hand written letter of (fake management) saying they can’t return it saying it smells of aftershave and was marked. There was no mark at all and smelt brand new, So I rejected it and sent it back, They are still rejecting it and are keeping hold of it until I send them £3.50 for delivery (so they are stealing it technically) but I’m still £170 down… DO NOT USE THESE SCAMMERS
- Anonymous
I have purchased a shirt from Mainline Menswear a few days before Christmas and paid for next day delivery, 6 days later no shirt and was told there's a disclaimer for the delivery charge so were not refunding you ,customers always right not anymore .
- Martin stephens
F

Returns Process - Difficult

0.00%
Industry Average
Absolutely disgusting with returns! Issued me a credit note(which they still haven’t sent out) instead of refund because of delays with Royal Mail due to Easter.
- Nicole Donnelly
Do not use this company returned item 20 days later still trying to get refund saying returns team looking in to this even sent a copy of returns receipt shocking
- Anonymous
The t-shirts were no good so I googled 'Mainline Menswear returns' and a returns page where you print a label came up.
- Nick
F

Refunds - Difficult

10.00%
Industry Average
Spent nearly $500 on an order were every item was either faulty or just a complete fake. 2 of the items were the wrong size which they lied their way out of (sent Medium I ordered Large). Staff know what they're selling and what they're doing so good luck getting a return or refund. SCAM SCAM SCAM!
- Anonymous
The tracksuit looked awful on so returned for a refund I would not order from here again.
- Nicole Donnelly
Do not use this company returned item 20 days later still trying to get refund saying returns team looking in to this even sent a copy of returns receipt shocking
- Anonymous
71.43%
Industry Average
excellent quality, excelling price, and excellent service. Would order again of this Company.
- Jacqueline Allen
Arrived on time and was happy with service definitely recommend!
- Anonymous
Ordered several times from this company and every time the service has been excellent. Quick delivery, product quality as expected and if I’ve had to return an item, the refund has been promptly processed. Wouldn’t hesitate to recommend
- John