“Had an issue with an order. Dalton Dunn, picked up my inquiry regarding my order and had the issue resolved quickly. Thanks Dalton! Always on top of it.”
“Always had great relationship with mudhole. They always deliver a great product. Saying that however my power rapper pedal is currently out of commission. Have been contacted by them and we are working the problem. 👍”
“I reached out to Mudhole regarding an issue with my motor on my power wrapper, Dalton reached out and advised it was normal operation for that motor along his own experience with the same issue and assured it would be fine. Advised that if I saw it getting any works in the following weeks to reach out directly to him for assistance. Amazing customer service and felt well taken care and happy to be going business with them!”
“I enquired about a rod repair I am trying to complete and Dalton Dunn responded quickly, had helpful advice, and even included an older but helpful video on how to complete my fix.”
“I am new to building rods. I called Mudhole and was fortunate to get Hunter on the phone. He walked me through everything. I have now made my 5 order. Hunter is super knowledgeable and has provided great incite and advise for my current and future rod building adventures. If you need help Hunter is the man.
Thanks K. Blake”
“Had to call today as there was an issue in manufacturing with my reel seat. Evan was awesome. He has a new one in the way. Super easy to work with, and very knowledgeable. I have ordered from him in the past and appreciate all his help.”
“Amazing customer service, I had a blank fail and Dustin Dunn was awesome to work with! I expect the process to take longer but I had an email the next day after sending my initial email at 11pm. Can’t say enough good things about them.”
“Always polite, efficient and helpful advice. Product delivery always timely and well packed. Last successful purchase was with Jack C. Pleasant and thoughtful.
Rodger hess”
“I first heard of Mud Hole from something I seen on a face book post back in 2014. Told the wife that taking the class would be neat. Just to learn how to build a fishing rod. She purchased a class for me to attend in Ohio the winter of 2015. I have been hooked ever since. Have seen almost every episode of the Mud Hole live shows. Been to Florida to see there old show room. Have not been there to see the new one, but will some day. Mud Hole has been amazing to deal with. The customer service is always helpful to me if I have a problem or just to answer questions. I would say shipping could be better, but it is what it is. Overall if I could give them 10 stars I would. Thank you Mud Hole and all the people that make the company.”
“I have order from these guys for about a year and a half and bough mix series rods and the components and the one 6'6 med light rod I built for flounder and all I was amazed with it and my two 6' trolling rods are awesome ive caught everything from striper to black tip shark at va beach and ill tell you they are better than penn rods that I used to use. The guys at mud hole do a grrat job with the videos they do i love the service so far I haven't had ant complaints about.”
“Placed an order, but forgot an item. The order did not ship yet and I called their 800 number within 24 hours of placing the initial order. I asked them if they could add that additional item to my original order. The rep on the phone refused, telling me I have to place a new order and pay the extra shipping/handling. Poor customer service!”
“Sent Fuji guides shown as stainless steel frames, frames where not stainless. The return policy is as close to no return allowed as is possible, A real PIA.”
“If you order anything through Mudhole make sure they use FedEx because regular USPS you will never know when you will get your item, or if it comes to your address, and if you call customer service at Mudhole yoy feel like you're blown off if someone gives you a extension it doesn't work and the mailbox is always full.”
“The Custom Rod building kit that supplements holding the fly rod while wrapping the guides did not work AT ALL. The threads on the "spool holder" never came close to to tightening and subsequently did not achieve the purpose it was designed for. I resorted to the "Book Method" for tension and it worked great!! save yourself some $$$ and don't order this product.”
