NewChic Reviews

3.6 Rating 4,871 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
But you you guys have to do something about your shipping cost.
Helpful Report
Posted 3 years ago
Very long wait and cutting is too big not like in picture
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Posted 3 years ago
Took ages to arrive, the colors were different than the original and the material was very thin
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Posted 3 years ago
mon colis arrive 2 mois après ma commande .....heureusement pas déçue du produit .cela serait plus sympa d'avertir à la commande que selon les articles l'envoi risque d'être très long. Le deuxième colis commandé en même temps que le premier est arrivé lui quelques jours après commande.
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Posted 3 years ago
Livraison tardive .... qualité pas extra . Je ne commanderai plus rien , désolée .
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Posted 3 years ago
I received a sweater that is too small, and getting it resolved. One Large sized item fit fine but the second one was too small.
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Posted 3 years ago
They had what I needed. Delivery was super slow.
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Posted 3 years ago
I ordered shoes, 5 weeks later they were delivered allegedly to the wrong place ! No refund as goods on the way 😡Excuse me 😡 Second pair sent our never arrived. Asked for money back again told to”Have a nice day” Months have gone by. No shoes, no refund. It’s a scam do not use them.
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Posted 3 years ago
NewChic Customer care Number-7602521992|| -|| -7602521992|| ||all problems solved number please now related I'd problems and any other issues just contacting problems care solved number..
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Posted 3 years ago
SHADY - Do not buy from these shady people in China. It's barely legal, bordering on illegal scam. I ordered a pair of men's leather casual shoes in answer to an online ad. The price on the web seemed reasonable, in fact it looked like quite a deal (based on US standards). I paid $47 plus $13 shipping with a promised 30 day return policy. The shoes arrived within a reasonable time, within 2 weeks. Then I started to discover why the price was so low. It did not include any shipping invoice, return instructions, mention of the 30 day return policy, shipper's name, address or anything at all about the seller. The shoe box had only Chinese characters on it, no English. The shipping label on the wrapper had a return address at what looks to be a warehouse in Rancho Cuacamonga, CA, but it's obvious that this item came from China. Most likely R.C. is a U.S. distribution site so that they may claim that item is shipped from the US. The shoes are cheaply made. The leather is flimsy with no stitching at all along the top. They are the quality of a cheap pair of leather sneakers, but polished like dress shoes. The shoes were uncomfortable, they did not fit me and I didn't like the quality. So I wrote to them for the promised 30 day full refund return policy. They then informed me that I would need to return the shoes to them at an address in Foshan City, Guangdong Province, China, at my own expense! I priced the shipping cost to Foshan City. It varies from about $35 to $75, plus Customs Tax and Duty of $30-$40. It would potentially cost me anywhere from $65 to $115 to ship this back to them! Since they advertised as a US outlet and shipped to me from a US address, shouldn't I be allowed to ship back to a US address? I emailed that I wanted a full refund and offered to pay the same amount for shipping that I paid initially which was $13. They then countered that I may keep the pair that I have, and that they would ship me yet another pair of their low quality shoes a different size! Researching Ebay I find that similar quality shoes sell for $10 to $19. In conclusion, I paid 2-3 times what I should have for these poor quality shoes. And the Promised 30 day money back guarantee is really a sham since no one in their right mind would pay 2 to 3 times the price of the item to ship back in order to receive back a fraction in refund.
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Posted 3 years ago
well I don't really need to write much you as most people have said it already what a bunch of Jokers criminals called and what you like all the stuff it comes faulty there's no packing label constant constant chat messages emails you open up a PayPal dispute so you have to send the items back to China £22 however if you read the shipping label it's got a returns address on it surprise surprise in the UK now I've sent the parcel today and I can guarantee you one of two outcomes one they'll never get it or say they'll never get it two the parcel will be damaged so I have £80 worth of shoes I've paid for and another £22 worth of return postage for faulty goods stay well clear this is probably run by a criminal gang....
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Posted 3 years ago
I did receive order in three (3) months. Thought the canvas boots were very cute. Unfortunately, I got two left shoes. The person in customer service was very nice and helpful. I just received an email saying the shipment was lost in transit. I'm thinking all bogus.
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Posted 3 years ago
Prices are great. The problem is: order placed June 6 is still not here august 1.
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Posted 3 years ago
Your company is a RIP off no tracking of packages no customer service worth a dam and I never received my orders I will never order anything again and reading reviews confirmed it you are a theft company do not ever buy anything from them
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Posted 3 years ago
NEVER GOT MY PURCHASES. ORDERED IN APRIL AND IT WILL BE AUGUST 1ST NEXT WEEK AND STILL NOTHING. Contacted PayPal and got my refund from RIP-OFF NEWCHU Today JULY 30/2020. NEVER AGAIN anything from China.
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Posted 3 years ago
I won't order from this company again. You can't trust that you will get the goods. I ordered a pair of pants over 2 months ago and still haven't received them. Contacted them and PayPal and got the runaround. China is going to get rich by stupid Americans buying goods that will never arrive and no refund will be had.
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Posted 3 years ago
Ordered a shirt over a month and a half ago and still haven’t received it. Opened a dispute and they sent a tracking number that said it was shipped 2 days later. It obviously is an international company. Never again. I usually read reviews before I I buy but this time I didn’t. Shame on me.
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Posted 3 years ago
It is a scam, delivery did not occur. I have been given the run around for months, each time receiving different dishonest stories. It would be quicker to flush your money down the toilet than to deal with these crooks, with less angst. Forget delivery, customer service, returns and refunds - there isn't any.
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Posted 3 years ago
I received a pair of men sneakers but I bought a ladies sneakers. I just want an exchange, but the phone does not exists and the chat never loads. I cannot contact them. This is the reason why I very rare buy anything from a single company. Normally I use Amazon and never had a problem on any merchandise. Don't waste your money.
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Posted 3 years ago
Please do NOT buy from this company goods take 9 weeks to arrive from CHINA they are not as seen on line colours are different and material shoddy. I have tried to arrange a refund have been told twice they have arranged that and it appears on my order o their web site but I paid via PAYPAL and there is no refund appearing there. Everytime you contact them it is another waste of time. I have reported this to PAYPAL and NEWCHIC's response is to tell me to return the goods I am mailing the 3 tops tomorrow but I have NO faith I will ever see the refund they will say the goods are not as sold and will continue to lie and lie and lie. If you value your your sanity DO NOT BUY FROM NEWCHIC
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Posted 3 years ago
NewChic is rated 3.6 based on 4,871 reviews