NewChic Reviews

3.6 Rating 4,871 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Tallas demasiado pequeñas. La talla XXL que me mandaron es equivalente a la talla L que yo conozco. El envío, muy rápido. No volveré a comprar.
Helpful Report
Posted 3 years ago
Size was way too small. The product was not as it looked in photo. Not good quality.
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Posted 3 years ago
Do not buy from this company. I placed my first, and only order, in Oct 2020. The first items arrived within a couple months but the rest took forever. I ordered two pairs of pants, size 14, the first pair ended fitting like a size 16 and the second pair fit like a size 12 so I wasn't wearing that one. The first pair shrank in the wash, i only use cold water and it did not go in the dryer. The waist did not shrink but the length did and now I might as well throw them away since i don't wear knickers. Trying to return and refund items is a nightmare. If you email them for information they send a pre-typed email back, they don't answer your questions, and every time you email them back they send the exact same email to you. I filled out a survey and in one of the boxes, i ticked "if you want to contact me email only" and yet they called me three times. Then there was an item that one of the tops i ordered was no longer available, even though for the next three months it was still advertised on their site. They gave me the option of waiting until it was back so i did. Now almost 3 months later they are telling me to exchange or refund, but with no details on how to. Of course I emailed them back and got the same pre-typed reply three times. Basically in my email I had to yell at them with capital letters to get an individual response and still the customer service rep did not answer my question. I am done with this company and will tell everyone I know to never buy from them. The last item, a pair of boots that I ordered in size 11 ladies, measure as a size 8, i can't even squeeze my big toe in. DO NOT BUY FROM THIS COMPANY, the products are misrepresented, the quality and sizing is all off, their customer service is horrible. If I could give them no "stars" I would.
Helpful Report
Posted 3 years ago
1 of the 3 cardigans was damaged at arrival. Also to small under the arms at the shoulder. Had to pay more customs/transport to DHL then purchase price which is absolutely out of proportion. This is no serious trade : goods should be in shops in belgium , customs included and just normal transport. Bad experience, never ever again.
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Posted 3 years ago
The shirt I ordered was a 2XL and what I got fit my 13 yr old grandson who is a LARGE. What I ordered was for USA SIZES and what I got was ASIAN sizes. NOT AT ALL HAPPY!
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Posted 3 years ago
It looked much nicer in the picture. Fabric was very coarse, colours horrible. I sent it straight to a charity shop.
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Posted 3 years ago
the quality of the product. it is not useable. sorry.
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Posted 3 years ago
45 days from order to delivery low quality of fabric
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Posted 3 years ago
Took months to get my order and the product quality was subpar. The sizes are seriously not on par at all with US sizing. Will not be ordering again. I am not returning anything as it will be too much of a hassle to do that. Donating it all.
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Posted 3 years ago
Quality is extremely poor
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Posted 3 years ago
Only 1 out of 3 shirts had the design I ordered. I will never wear the other 2. Shirts
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Posted 3 years ago
I've tried to contact the company because i bought 2 blouses of same size and one simply doesn't fit and there appears to be no means of returning/getting refund. Totally sucks.
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Posted 3 years ago
I was ordered size L and all come XXL Very disappointed 😞
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Posted 3 years ago
Pantalon de mauvaise qualité. Bonnet correct
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Posted 3 years ago
Didn’t fit and because was underwear (bra) couldn’t return, didn’t know these items were not refundable when ordered or wouldn’t have bought -won’t use this company again
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Posted 3 years ago
Received order 2 months after placing ordered, not very efficient customer service.
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Posted 3 years ago
I do not like the shoes they where so uncomfortable to wears if I can I would like to return and get my money back.
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Posted 3 years ago
Bought 5 bras and not 1 fit will not be buying again
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Posted 3 years ago
I get different color what I odered
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Posted 3 years ago
Bad fit as the man's garment was suppose to be really big but came really small.
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Posted 3 years ago
NewChic is rated 3.6 based on 4,871 reviews