NewChic Reviews

3.6 Rating 4,869 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Dont touch them.Ad photos do not show quality of product.They send a product that is nothing like the ad. they also take extra money for quick delivery and amonth later youare still waiting.Also you canspend at least an hrin a chatroom being fobbed off with someone telling you they are dealing with yourproblem...nothing happens....take your money and run company
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Posted 3 years ago
Their clothes are RUBBISH! They are NOTHING like their photographs. Don't waste your money. I'm sorry I did. I'd send them back but have no doubt they would never reach them for a refund.
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Posted 3 years ago
place order in May and now it is July. Still the order has not arrived. I talked to customer service and they tell me wait another 35 days. what good is this item when cold weather has come. I order the item for summer. Very frustrated
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Posted 3 years ago
Crappy quality. Looks nothing like pics on site. A ripoff. Please don't buy your clothes here!!
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Posted 3 years ago
I ordered 4 tops from newchic that looked fabulous. When the arrived the items looked like cheap and nasty imitations of the photos on their site. I searched everywhere to try and find where this company was based; it came as no surprise to eventually discover the company is Chinese. Had I known this I wouldn't have ordered from them in the first instance. One of tops didn't arrive and they didn't want to refund me! They have no idea about customer service. Do not be fooled by their photos.
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Posted 3 years ago
They took my money started to ship it and then said that they were no longer shipping it. My bank confirm that they took the money. The Indian guy that answered the phone, answer the phone again when I called back. That's pretty strange given it's supposed to be a huge company with multiple customer service Representatives. It is a scam.
NewChic 1 star review on 24th June 2020
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Posted 3 years ago
The material is such poor quality and I have to pay to return the clothes to China. Do not buy from them.
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Posted 3 years ago
Newchic is a Rip Off! Do not purchase anything from this dishonorable company! They took payment and NEVER delivered a simple order that would fit in a medium sized envelop in 3 months! I demanded a refund 3 times and nothing but "the run-a-round" and no refund or product or even an offer to re-send or credit, NOTHING! This I swear to be true! Calvin L.
NewChic 1 star review on 24th June 2020
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Posted 3 years ago
They sent my package to the wrong address! You email them their customer service is atrocious! It’s the same generic email we can’t change the address once shipped! But you look at the tracking it’s been sitting in their warehouse waiting to be picked up for over a week! No refund, no new package sent to my address just a big oh well we messed up but not going to fix it. I had to dispute the charge with my bank to get my money back! This is the worse company I’ve ever dealt with never again!
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Posted 3 years ago
Dishonest Chinese company. They take your money instantly but then take weeks to send the product if at all. That is because they don’t really have it! They hope they can get it, after they get your money. Then when it comes time to return your money, they shuffle their feet and give you lame excuses. When you point out that they had no trouble whisking the money out of your account within seconds, they change the subject. SEND THEM NOTHING!!! They are criminals.
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Posted 3 years ago
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
NewChic 1 star review on 9th June 2020
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Posted 3 years ago
I won't order another thing from this company. In the midst of a pandemic they took my money for masks that I haven't received yet. I ordered them in April. What crooks!!
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Posted 3 years ago
DO NOT ORDER !!! They won't refund your money , after i waited 1 month for 100£ order they asked me to wait another 35 working days, Items come from China not Spain , I payd for special delivery but now nearly 2 months (ordered on the 10.04.2020) items are still in transit
NewChic 1 star review on 31st May 2020
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Posted 3 years ago
I was never informed that 2 items were not being delivered. Then I clearly stated over and over DO NOT CREDIT PAYPAL. I WILL ORDER NEW ITEMS. Then I get an email that paypal has been credited. This has thrown my money away. That account is closed AS I SAID. I CANNOT RETRIEVE THAT MONEY. I KEPT STATING DO NOT CREDIT PAYPAL. I want to order new item for the $64. Will you do this? Or just take my money? And be dishonest?
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Posted 3 years ago
Never received purchases. Told I could not get refund because I waited too long. I waited the fourty five days they said it could take. This site is a rip off. What customer service? What other than pictures to look at? BEWARE!
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Posted 3 years ago
Order no83953146 still not arrived. Would not use this company again. Would like a refund despite asking meto contact or message them system will not allow me to do this
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Posted 3 years ago
I ordered 2 shirts from Newchic on March 9, 2020. Today is May 1, 2020. I have not received the shirts nor have I received any notification from them about order status except for their original email with the order number. Newchic does not answer my emails. I have tried to chat with them on their website and no one comes online to talk. Instead, I get a message saying I only have "3 more minutes to wait." I have waited for as long as 25 minutes while this message was on the screen. MY ADVICE: DO NOT BUY FROM THIS COMPANY. THEY HAVE STOLEN $60 FROM ME. I'M JUST GLAD MY ORDER WASN'T FOR A LARGER DOLLAR AMOUNT. ANOTHER REVIEWER COMMENTED: "THIS COMPANY SUCKS." I COULDN'T AGREE MORE!
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Posted 3 years ago
You are a rogue company, like all companies who operate out of that horrible country China, you take the money and don't send the goods.
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Posted 3 years ago
This company sucks. They sent me clothing that was supposed to be XXL and it came as XXS. When I wrote them to say that I wanted a refund, they responded with the following - "We are very sorry for receiving the unfitting items. As you may be aware, there is no mandatory clothing size or labeling standard. Individual manufacturers have always deviated from them, sometimes significantly. They are not consistent. Which caused by material, shape, stylish etc. Thus normally when shopping in the shoe shop, shop allows try it before buy it. That's the reason we put a size chart on every product page. What we recommend is that you take your own physical measurement and find a suitable size from the size chart on the product page." Basically don't trust them. Also their website said to reach out to customer service to get a return label, which I did, and they said that if I want to make a return - I need to do the appropriate things. I'm filing a complaint with the BBB as well as my bank. Can you trust anything from China? I think not.
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Posted 3 years ago
haven't bought anything from but will NEVER buy from a Chinese company again.
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Posted 3 years ago
NewChic is rated 3.6 based on 4,869 reviews