NOW TV Reviews

1.5 Rating 113 Reviews
11 %
of reviewers recommend NOW TV
1.5
Based on 113 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
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NOW TV 1 star review on 27th March 2024
Elyanne T
NOW TV 1 star review on 5th December 2022
Mark
NOW TV 1 star review on 5th December 2022
Mark
NOW TV 1 star review on 25th September 2022
Victoria Turcan
NOW TV 1 star review on 25th September 2022
Victoria Turcan
NOW TV 1 star review on 25th September 2022
Victoria Turcan
NOW TV 1 star review on 23rd May 2022
Odete Santos
7
Anonymous
Anonymous  // 01/01/2019
I have been with Now TV for 4 years. I loved the no contract approach and the value for money, but last month my bills went from £28.50 to £43.50. No emails, no letters absolutely no communication to advise of the change. i tried to contact them but their offices are in India, I was asked to confirm my full password over the phone and told that because my contract rolled out my bill was now £43.50 and that's that. How can my contract roll out when I don't have a contract? How can the price increase randomly?
NOW TV 1 star review on 27th March 2024
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Posted 21 hours ago
Their product is good, but their customer service is horrendous.
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Posted 1 week ago
Awful service. Too many ads for paid service with nothing much to offer
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Posted 1 week ago
Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.
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Posted 1 week ago
Cancelled my membership and they still taking money! When I call the automation hangs up because I don’t have an account any more!!!!! Absolutely terrible service provided with terrible internet and then stealing money and impossible to talk to customer services 100% DO NOT USE THEM
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Posted 2 weeks ago
Appalling dishonest thrives. Won't cancel my payments, say they don't recognise me despite taking my money every month.
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Posted 3 weeks ago
There is now way to speak to an advisor and their website seems to send you around and around in circles. DO NOT EVER USE THEM.
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Posted 3 weeks ago
dreadful company and customer service.
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Posted 1 month ago
The broadband has been getting increasingly bad over a period of about 6 months. The connection from the router is terrible giving me one bar just one room over from it. We've told them we're leaving due to being offered a better package at the same price we were paying from them from Virgin and the wifi has been terrible ever since. Can't wait for it to be transferred over on Friday. Shocking wifi
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Posted 2 months ago
Too expensive. Advertisements when you are paying 15€ for each package....
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Posted 2 months ago
I'd give no stars if I could. I ordered this for my elderly mum using my contact details and my credit card. When they didn't deliver I found I couldn't cancel, they wanted my mum too. Utterly stupid and ridiculous. Virgin were amazing, really helpful and understanding. I'd steer well clear of Now TV
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Posted 2 months ago
AVOID. Unethical practice. Signed up for a trial period to watch one film. 7 days later, (and due only to notifications from PayPal) it transpires I had somehow signed up for THREE services (Entertainment, Cinema & Boost (or categories to that effect). The customer service phone lines do not accept calls regarding TV services (which in itself is a red flag) and trying to make any changes or complaints you are only directed to their ‘Community’. Where hopeless customers are left to try and guess the answer to each others queries. Never have I had such an appalling, deceitful and unethical experience with a subscription service. When I finally managed to get through to a real person via a chat function (by googling the situation), I was advised that I had been sent an email advising me on what I had signed up for and that I should have read that (On reading some other reviews it seems this is their practice to get customers auto signed up for additional services). As I explained, if I think I have signed up to a subscription to watch a movie, why would I check an email to see if I had been signed up for additional services I didn’t want nor know about. Thankfully I managed to get a refund on everything, this was the only thing I can in any way describe as ‘positive’ in my Interaction with this company. Hopefully they won’t continue to take payment (as I have also read from other reviews) as I wish to take this complaint further and until it has been resolved they won’t cancel your account. Probably another way of scamming customers out of money. My advice - Wait 3 months, whatever you want to watch now will be available elsewhere then. AVOID.
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Posted 2 months ago
I recently had a highly unsatisfactory experience with NOW TV, and I feel compelled to share my disappointment with others. My encounter with this company has been marred by ongoing payment issues and a complete lack of support from their customer service team. First and foremost, I discovered that NOW TV had been deducting payments from my account without my knowledge or consent. Shockingly, this had been going on for an extended period of time, and I was completely unaware of these unauthorized charges. When I reached out to NOW TV's customer service for an explanation and resolution, I was met with a frustrating lack of assistance. The customer service representatives I spoke to were unhelpful, dismissive, and seemed disinterested in resolving my issue. They provided no clear explanation for the unauthorized charges and offered no viable solutions to rectify the situation. It was evident that they lacked the necessary training and empathy to handle customer concerns effectively. Furthermore, NOW TV's communication regarding my account and payments was abysmal. I never received any statements, receipts, or notifications about my subscription or the charges being deducted from my account. This lack of transparency is unacceptable and raises serious concerns about their business practices. Overall, my experience with NOW TV has been nothing short of a nightmare. The ongoing payment issues, coupled with the unhelpful and dismissive customer service, have left me feeling frustrated and taken advantage of. I strongly advise others to exercise caution when considering a subscription with NOW TV, as their lack of transparency and poor customer service make for an incredibly disappointing experience. I sincerely hope that NOW TV takes this feedback seriously and makes the necessary improvements to prevent similar issues from occurring in the future. Customers deserve better treatment and transparency when entrusting their hard-earned money to a service provider.
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Posted 3 months ago
Lousy customer service, random large charges added to bill for service not provided. Indian call centre staff unhelpful and rude. Do not have anything to do with Now TV Broadband.
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Posted 3 months ago
Absolutely poor service always freezes shocking avoid at all costs
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Posted 4 months ago
Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
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Posted 4 months ago
Awful, malicious company.
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Posted 4 months ago
Charge you £20 a month then put football on the red button so cannot watch it what's the point keep away
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Posted 5 months ago
They Charged me the extra £6:00 because I never contacted them to not cancel the extras on top. It's a great way they get you. The customer service woman said: you should have read the instructions then!! Maybe I should have, but life has more important things going on than trying to remember when to cancel the add-ons!!
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Posted 5 months ago
Terrible experience and a laughable… Terrible experience and a laughable website/app I was billed twice and it is almost impossible to talk to anyone. When I did they informed me this was impossible (I had screen shots of bank statements) and said it was a fault of iTunes. Date of experience: 24 September 2023
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Posted 6 months ago
NOW TV is rated 1.5 based on 113 reviews