Overstock.com Reviews

Name: Overstock.com
Rating: 2.01

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

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2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative."

Overstock.com 1 star review on 30th March 2023

Kim E

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Anonymous // 01/01/2019

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Kim E

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“the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative.”

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Posted 1 year ago

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“Order dinette set from them and when arrived there were 2 chairs that were chipped on the back. I sent a picture of the chairs when asked how the shipment was and never heard back from them. Didn't request returns because they were minor but the boxes they came in where in terrible shape. Never heard back. I set up auto pay on the credit card they issued and today I go a late notice with a $30 late fee. They told me that I never set up autopay and they never receive my review. I notice that they a less than a 3 a star cumulative review record. Have called Corporate and waiting for call back. Beware”

Overstock.com 1 star review on 18th November 2022

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Posted 1 year ago

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“I purchased a “cherry solid wood” coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard. Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description. Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.”

Overstock.com 1 star review on 3rd November 2022

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Posted 1 year ago

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“It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense. If you try to cancel your order, you send an email. It can take hours to days to receive the “No” response. The reason “your order has been sent to the warehouse already for processing…. Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn’t shipped. No matter what, you can’t cancel an order.”

Overstock.com 1 star review on 18th September 2022

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Posted 1 year ago

Gene

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“POOR QUALITY – OVERSTOOK REFUSES TO SUPPORT IT - We ordered 2 umbrellas on 2/21/2022. We live in Ohio so its just barely springtime here. We placed one umbrella outside to see what it looked like and left it closed. Just opened it and it is severely faded. Overstock refuses to do anything about it because it past the return date. Spoke with a rep via text and she was no help. Terrible customer service and poor-quality product!”

Overstock.com 1 star review on 25th April 2022

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Posted 1 year ago

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“I ordered two items from overstock. The first item I never received. Overstock said that after two day of waiting to file a claim with FedEx.I filed a claim. Contacted overstock and explained FedEx deemed the item lost. Overstock then proceed to tell me that I have to contact the 3rd party vendor who sold the item on their website and of I didn't hear from them within 5 day overstock would refund me. Now overstock is asking can I wait 14 days. The problem is they have already billed me with interest in items I've never received. Poor customer service. The second item came heavily damaged. And screws were.missing. When I wrote a review they denied it because they claimed it was a shipping issue. Lies.”

Overstock.com 1 star review on 24th March 2022

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Posted 2 years ago

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“On February 22, 2022 I ordered a marble dining room table and 4 chairs to go with it. Within a week I received the chairs. Overstock promised my table would be delivered between March 1st and March 10th. On March 9th I received a tracking number from the Estes Worldwide Tracking company. They had my table set for delivery on March 9th between 11am and 4pm EST. It never arrived. I called Estes up and they told me it would be delivered March 10th. It still never arrived. I have initiated calls to Overstock telling them about this. I am signed up to receive text updates but never receive anything either text or email. Then Estes Worldwide Tracking showed my table was out for delivery March 14th between 12 and 4pm. By 3:30pm I contacted Estes and was told it was being delivered but the driver was running 40 minutes late. Again, my table wasn’t delivered. I have placed about 10 or 12 calls/texts into Overstock. They tell me, “we opened up a case and escalated it.” We will contact you with updates. Every time you call Overstock, you get people in a foreign call center. Not here in the US. They don’t even speak good English. I have yet to receive any updates from Overstock. You would think they would reach out to their customers and tell them we are going to ship you out a replacement. Or at least call the customer to see what resolution would be best. They hire foreign people over in other countries sitting in a call center. I talked to a person today that told me they couldn’t transfer me to the Overstock Oversize Department. But yet a chat agent told me to call and ask to speak to someone in that department. This is the WORST customer service ever! I called Estes this morning (3/15) and now they tell me my table has been reported as “missing.” Hmm…how does a 247 Lb. Table and base suddenly go missing when you had three scheduled deliveries for it? I think this is a heist myself. Small items go missing but a large marble table and base? Don’t think so. Meanwhile Overstock has charged me on my Overstock Credit card issued by Comenity Bank. I have 18 months deferred interest so the clock has already started ticking on this. Overstock doesn’t have the latest updates and neither does Estes Worldwide Tracking. I have filed complaints with the BBB for both Overstock and Estes Worldwide Tracking. No customer should have to go through this. Will post photos of the tracking info to show you how stupid these people really are!”

Overstock.com 1 star review on 15th March 2022

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Posted 2 years ago

Tony Bennett

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“Overstock and their warehouse had dropped the ball so much in this delivery process. I am still waiting to receive the TV stand whole. First the sent just the fireplace. Then they said they lost the actual 80 pound TV stand. When I called them to ask them where it was after the tracking haven't been updated in a week via UPS. They told me they will send me a replacement one because they can't located the one I purchased 1st. So looking up the tracking number "the replacement package" is actually first package they lost. Here is the kicker after waiting two weeks to get a replacement/ same as 1st package. The tools 🔧 aren't inside the box- the tools to put the actually TV stand and fireplace together -so nuts, screw allen key etc are missing from the box. When I called them to send me these tools out they send me an email saying they are on the way come to find out the tracking number is invalid. After all that the company called me to tell ask me WHAT IS THE PART NUMBER OF THE PARTS THAT DIDNT COME INSIDE THE BOX!!!!!”

Overstock.com 1 star review on 15th December 2021

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Posted 2 years ago

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“Lying company! I submitted a review of my furniture that was delivered broken and with patches filled in. I submitted photos and a review of one star, they denied my review (it also was a paid one for 4.00). However every good review 3-5 stars is approved! That’s because they want you to buy the crappy products!”

Overstock.com 1 star review on 24th November 2021

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Posted 2 years ago

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“I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following: "You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately." It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we "experience" it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.”

Overstock.com 1 star review on 17th August 2021

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Posted 2 years ago

Melissa

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“I ordered a four piece bedroom set. The set delivery date was set for July 22. The bedroom set arrived with a missing nightstand. I called overstock and I was told to give 24 hours for CEVA to call me to schedule a delivery, they had my missing nightstand in their facility. Since today, no one has called me and my calls and attempts have been unsuccessful. My options are refunding me for the nightstand or send me a new nightstand. They refuse to provide any type of customer service. I will never shop here again.”

Overstock.com 1 star review on 29th July 2021

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Posted 2 years ago

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“I ordered an item over a month ago, got a shipment confirmation with tracking. For almost two weeks, the tracking never updated from “label created”. I co reacted customer service asking for my money back because I do t have time to wait around for this item I would just shop elsewhere. They I dusted they put a trace on the package and if not found, will send me a new one. We’ll, almost a week later they ship out a replacement because they couldn’t find the first one. Guess what? Almost a week later and it’s still not updating from “label created”! Avoid this place. They are clearly not even shipping the item. UPS didn’t lose the same item twice in a row. Scam.”

Overstock.com 1 star review on 20th June 2021

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Posted 2 years ago

Overstock.com is rated 2.0 based on 136 reviews