“So I received my order. I had orded a dress and matching outfits for Easter. I ordered them ahead of time. I tried mine on it fit so I put it back in the bad. When I took out to wash before Easter I realized when hung up the skirt was sewn backwards. So the slit was in the back. I contacted them right away sent pictures. It was past 30 days but I had not worn it and it was defective. All I asked was that they replace the dress with a correct one. They tell me they can only offer a refund. I said but I would like the dress. I got it on sale now I am going to have to pay more to reorder the non defective dress and pay for shipping. They said again that's all they can do seeing it was past 30 days. I told them it was ridiculous cause it was defective. They should just send me a new dress. Nope I am very irritated that it now costed me more money to get the same dress to match the outfits I bought my family. Other than that I thought the quality was pretty good. I didn't have any issues with getting everything I ordered. Just very mad with the customer service. Because of this I will not purchase anything else from them. They lost a customer because they could not just replace a defective dress and make me pay more money! Plus it won't let me upload pictures to show.”
“Very poor customer service. I have recently ordered family outfit of 4 person. Very bad service they delivered only 3 persons, its was after 2 weeks of late. But i have paid 4 persons clothes fabric cost. When i started to escalate in the service center, patpat service center is poor in handling customers, again i received 4 person same matching family outfit again, again i paid, when i open its was shock to see same product delivered twice and i paid twice. After such bad incident i have again escalate to customer service, but person name called Janice is writing email to give away freely?
Is this fair? They don't have refund policy, they are not exchanging products at all. But every where its stated refund in 30 days its all lie. They didn't accept my return. They don't have return option to return the product. I am trying to refund their right after the delivery within 5 minutes, that delivery person is not taking it, and not refunding money too.
This is disgusting and very poor service. They don't have customers service handling at all. No refund option at all. Size clothing is different and very unprofessional service. Simply i wasted my money. Very disappointed”
“I ordered a mother daughter dresses from Pat Pat. I have a copy of my order with the order number and when I put it in they say they cannot find the order but my order copy shows that they received it. Are they just crooks?”
“Will never order from this company again. Still have not received the items and it’s been Over three weeks. Every time I go to check the status there is an issue and on the website, their customer service is a joke.”
“So sorry to see so many negative reviews against Pat Pat. I took a chance to purchase some really cute pj's for my toddler granddaughter, hoping I would actually receive them along with receiving what I purchased as the reviews I had read had me a bit concerned. Not only did I recv my mdse, I rcvd a free little gift and most importantly, all top quality mdse. Thank you Pat Pat, I would give you more stars if I were able to”
“If I could give you guys a zero that is what I would do, I’m a single mom and have a grandchild on a fixed income so I saw this site and bought most of there stuff on this site.for Christmas and never got it I emailed them and now I have no stuff and out 400 dollars so I will be in contact with a lawyer Monday and will be calling the better Business Bureau if I would’ve seeing these reviews sooner I would’ve never ordered guys. I think you should get your stuff together and send me my $400 you scammed me and she scammed other people and it’s messed up. and maybe some of these other people that you scammed when I do a class action lawsuit on y’all because you owe me $400 like I said, I ordered a size 5 Minnie mouse, varsity coat and a Barbie one both sides five I ordered my kids stuff and all kind of foreign dollars and you took my money”
“Ordered three outfits in a 9/12 months. They are HUGE like the size of a Toddler. Of the three outfits, one came without the hat, one came without the onesie and one came without the pants. The refund or return policy is ridiculous and more headache than it was worth. Lesson learned!”
“SHOCKING! Avoid
They won’t deal with returns or refunds offered me $20 into a wallet to use at a later date. It’s coming from China so don’t don’t to refund money
Sizes are shocking!
They are shocking to try and deal with”
“I love pat pat i have done almost 350 orders from past 2 years they r the best..i got a wrong watch and they refund right away i ordered 6 watches one came wrong so got my refund without returning now i will order more soon”
“It's a fraud Co... No one should buy from you.. Order delayed by a month... And no sign of delivery even in future... Courier co numbers are incorrect.. it's a personal no of some random person who has no connection to you or your courier co. airway bill no is incorrect... Pls don't buy from this website...”
“I bought 140.00 dollars of baby cloths she is 4 months old got 3 to 6 months plus alot of 9to12 months alot of thing do not fix the baby but yet it in there chart for sale so it all run very small. Them I look to see how I can exchange my clothing cuz I'm not asking for my money back but come to find out I can't even do an exchange or return only if it's damaged. If I had known that I would have never purchased anything everyone allows you to exchange or return but not paypay ! So now I'm sitting on all these clothes and don't know what to do with them never again will I buy clothes off the internet. This day and age money is hard to come by when you purchase something you should be able to return it or exchange it so I'm giving it a bad review”
“Not great. Thought I'd give this company a go as I liked some of the designs, even though I didn't have high hopes. Thought they were being posted from US, but alarm bells began ringing when they were sent from China. As expected, most of the clothes are pretty rubbish quality and sizing is all over the place. I've also realised that they have knocked off designs from reputable designers in breach of copyright. And pricing isn't that actually great when you can buy quality clothing in sales for the same price. Haven't contacted them to arrange returns/refunds as I don't have time for back and forth I've read about in other reviews. My advice, stay away. And also beware of all the positive reviews online, I suspect many are fake.”
